Premier Sports Reviews 

1,898
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Evaluating 727 reviews, reviewers overwhelmingly had a great experience with this company and its overall sports streaming service. Customers frequently praise the incredibly supportive staff members for resolving various subscription mistakes and billing issues quickly, politely, and effectively. People truly appreciate the exceptionally fast response times and highly efficient assistance provided when navigating technical streaming problems during live events. Some reviewers were not happy with subscription terms, mentioning misleading contract conditions, automated chat limitations, and initial difficulties reaching support representatives. Consumers also noted unexpected extra charges and frustrating challenges when attempting to cancel their ongoing plans or resolve complicated billing disputes.

What people talk about most

Staff

People report positive experiences with staff, praising support representatives for being extremely helpful,... See more

Customer service

Customers had positive experiences with customer_service, noting that representatives were quick to respond,... See more

Subscription

Customers consistently note ambiguous experiences with subscription services, highlighting a mix of highly... See more

Service

Reviewers highlight positive aspects of service, praising the prompt and helpful support teams for resolving... See more

Response time

Clients share positive opinions on response_time, consistently highlighting prompt and efficient service from... See more

Reviews shaping this summary

Rated 4 out of 5 stars

This was my first time contracting to premier sports and I had a problem with pricing. My problem was dealt with by a gentleman called Mike, who sorted out the problem in a fairly short time which has... See more

Rated 4 out of 5 stars

I recently had experience of trying to rectify my subscription to PS as there had been a misunderstanding. It was dealt with by Hannah, who was most helpful and clear in advising me. Her replies wer... See more

Rated 4 out of 5 stars

A discount code I used didn't apply properly which meant I was charged the full amount. When I noticed and contacted them they initially refused to apply the discount but after I went back to them... See more

Rated 5 out of 5 stars

I had lost my debit card and had to cancel it to get a replacement. During that time Premier Sports tried to take my monthly payment which they were unable to do. I had a helpful message letting me k... See more


Company details

  1. Media Company
  2. Television Station

Written by the company

Our focus is on LALIGA, Scottish Cup football, United Rugby Championship (URC), Ice Hockey, Motorsports, GAA & MMA. We are delighted to be able to bring fans over 1000 events per year including all 151 games live from the United Rugby Championship, Every LALIGA game on LALIGATV, the biggest games from round 4 to the final of the Scottish Cup, exclusively live Premier Sports Cup games in Scotland and European football qualifiers, up to 15 games a week from the NHL.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
4-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.3

All reviews

(1,898)

733 reviews in the last 12 months

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Rated 5 out of 5 stars

I somehow subscribed twice to PS and…

I somehow subscribed twice to PS and cancelled one sub and kept the other going.I tried to watch Rugby this weekend and got a no active subscription notice,so I thought they may have cancelled the wrong sub or even cancelled both.
To my relief,this was sorted out by Steve with the minimum of fuss.

May 30, 2026
Unprompted review
Rated 5 out of 5 stars

I couldn’t connect the app on my tv.

I couldn’t connect the app on my tv.. phoned the company & Spencer sorted me out, she had great patience as I’m an older lady & not technically minded… she was polite efficient & went to great lengths to achieve this . I want to say her customer service went beyond… Jackie…

June 2, 2026
Unprompted review
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Rated 5 out of 5 stars

Steve from Premier Sports was really…

Steve from Premier Sports was really helpful in resolving a billing issue for me. He responded promptly, clearly explained everything, and arranged a goodwill adjustment as promised. The remaining balance was processed smoothly and my account was cancelled with no further charges. Really appreciate the efficient and professional support. Thank you, Steve.

June 1, 2026
Unprompted review
Rated 5 out of 5 stars

Commendable Support 5🌟 🥇🍾

5🌟 🥇🍾
Curtis at Premier Sports is my hero.
Over in Co Kerry from the UK for the birth of my granddaughter I was disappointed in that I was
going to miss my teams quarter final in the URC
championship. Not a problem for Curtis. He very
quickly had me set up to watch not only Friday nights game, but a 24 hour pass so that I could view all the
quarter finals. FIRST CLASS CUSTOMER SERVICE.
And my daughter obliged by delivering our beautiful
Granddaughter at 05:05 into the bargain.
Very many thanks Curtis for helping me out.
Your assistance was much appreciated
and Premier Sports customer support highly commendable.

May 29, 2026
Unprompted review
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Rated 1 out of 5 stars

Scam

This is an absolutely disgraceful organisation. I tried to watch Glasgow Warriors every game but was impossible with this mob. Nothing but a rip off.

May 29, 2026
Unprompted review
Rated 5 out of 5 stars

Thanks

Had a very friendly and helpful advisor in Kiara when enquiring about my renewal
Very much appreciate the service she provided and also a nice email confirmation from Curtis
Very good customer service
Thanks
Ian

May 29, 2026
Unprompted review
Rated 4 out of 5 stars

Watched six nations on premier then…

Watched six nations on premier then thought I unsubscribed April. Got charged for may and thought here we go scam company. Contacted Premier, they confirmed I did not unsubscribe April but did in May. They refunded my mistake immediately. Will sign on again next six nations.

May 27, 2026
Unprompted review
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Rated 5 out of 5 stars

I have been having monetary issues and…

I have been having monetary issues and needed to postpone my subscription to a later date. My concerns were dealt with compassionately and as a result when these matters have stabilised will ensure I come back to premier sports

May 25, 2026
Unprompted review

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