Being forced to do this review is a bit off putting
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Not easy to navigate to my account details and topup
Company replied
Bad experience getting to top up. This is second time experience.
Company replied
In English version form to enter card detail never came. Switched to German and it worked ...
Company replied
Company details
Written by the company
Exclusive discounts on mobile recharges online. Fast international mobile top-ups with competitive pricing from leading carriers.
Contact info
Portugal
- www.prepaid-mobile-recharge.com
3.4
Average
8K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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Scamming thieves
I topped up my o2 sim with £10 and was charged £49, but now they are trying to take out another £49. They do not tell you it is a subscription and will continue to take out money without telling you. Absolute SCAM!!!
August 28, 2026
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Reply from Prepaid Mobile Recharge
Hi Mr Adedayo Ige, we’re beyond thrilled about your great 5-star review! Our dedicated team here at Prepaid Mobile Recharge works tirelessly to make sure you get the best experience. We’re here for you anytime.
Regards,
Jarvis
Disgusting thieves
Disgusting thieves. My wife topped up £5 which somehow tied her into a £49 monthly subscription. How can they get away with this!!!!! Hopefully they will be shut down soon. Do not use this service at all unless you want to be conned. We are contacting trading standards, all the phone networks that they deal with and our bank to cancel the payment.
August 27, 2026
Unprompted review
Bunch of scamming crooks
Bunch of scamming crooks. I purchased a £5 ee top up from them, they provided this but also signed me up to a £50 subscription and didn't provide any kind of notification outside of their own Web platform. First I knew of this was when it appeared in my banking transactions. I am trying to dispute and will update if they ever respond to me which is doubtful.
August 19, 2026
Unprompted review
Reply from Prepaid Mobile Recharge
Hi Sally Bignoy, we’re beyond thrilled about your great 5-star review! Our dedicated team here at Prepaid Mobile Recharge works tirelessly to make sure you get the best experience. We’re here for you anytime.
Regards,
Jarvis
This company engages in misleading…
This company engages in misleading subscription practices. Their behaviour raises serious concerns about consumer protection.I made a one-off £5 payment for a mobile phone top-up. I did not agree to any recurring subscription or authorise a £49 charge.
Despite this, £49 was taken from my bank account. I contacted the company few times and requested evidence showing when and how I supposedly consented to this subscription, as well as a full refund.
I have still not knowingly authorised this recurring payment. I consider the charge misleading and unacceptable and will escalate the matter to the appropriate consumer protection and financial authorities if it is not resolved.
I strongly recommend checking the terms and charges carefully before using this service.
August 23, 2026
Unprompted review
Reply from Prepaid Mobile Recharge
Hi Jo, we’re grateful and appreciate you taking the time to share your rating with us.
We want to extend our sincerest apologies for any inconvenience you've experienced.
We deeply regret that our service did not meet your expectations, and we understand the importance of a positive customer experience. We are committed to understanding the reasons for this situation and taking corrective action to avoid a recurrence.
Therefore, in the interest of resolution, we would like to speak with you further to understand your problems and find appropriate solutions. We have tried to send you a request for information on Trustpilot. You can also contact us directly at contact@prepaid-mobile-recharge.com.
We look forward to hearing from you.
Best regards,
Jarvis
Reply from Prepaid Mobile Recharge
Hi Chris M, we’re beyond thrilled about your great 5-star review! Our dedicated team here at Prepaid Mobile Recharge works tirelessly to make sure you get the best experience. We’re here for you anytime.
Regards,
Jarvis
Not easy to navigate to my account…
Not easy to navigate to my account details and topup
August 27, 2026
Reply from Prepaid Mobile Recharge
Hi Mr Baugh, many thanks for the rating! Our dedicated team here at Prepaid Mobile Recharge works tirelessly to make sure you get the best experience. We’re here for you anytime.
Regards,
Jarvis
Good and easy
August 27, 2026
Reply from Prepaid Mobile Recharge
Hi Luke Carpenter, we’re beyond thrilled about your great 5-star review! Our dedicated team here at Prepaid Mobile Recharge works tirelessly to make sure you get the best experience. We’re here for you anytime.
Regards,
Jarvis
Reply from Prepaid Mobile Recharge
Hi Prince, we’re grateful and appreciate you taking the time to share your rating with us.
We would like to confirm that your Lebara top-up with PIN Code 901*******1064 for the number ending in 8172 was promptly delivered on the 26th of August 2026 at 18:31 GMT. You should also have received a confirmation email regarding this.
Please do not hesitate to contact our customer support team directly if you have any questions. We are always here to help.
Regards,
Jarvis
I received my top up voucher thank you…
I received my top up voucher thank you but only few days later this company take my money from card without any reason so guys never buy top up voucher online they gonna saved your details and after few days later they take money from your cards so be careful 🙏🙏🙏
August 26, 2026
Reply from Prepaid Mobile Recharge
Hi AsadAli, we’re beyond thrilled about your great 5-star review! Our dedicated team here at Prepaid Mobile Recharge works tirelessly to make sure you get the best experience. We’re here for you anytime.
Regards,
Jarvis
Reply from Prepaid Mobile Recharge
Hi Paul Darby, we’re beyond thrilled about your great 5-star review! Our dedicated team here at Prepaid Mobile Recharge works tirelessly to make sure you get the best experience. We’re here for you anytime.
Regards,
Jarvis
Reply from Prepaid Mobile Recharge
Hi Ana, we’re beyond thrilled about your great 5-star review! Our dedicated team here at Prepaid Mobile Recharge works tirelessly to make sure you get the best experience. We’re here for you anytime.
Regards,
Jarvis
I googled ee top up after i got back a…
I googled ee top up after i got back a holiday and ended up with this terrible company i topped up double my usual £20 with £40 and waited and waited for my credit to be applied and yet it never was so i carefully googled it again and got a proper ee website and got the job done . I then got an email saying i had a notification and to log in to read it and when i got in i seen a page opened about a subscription that i had and tried to cancel it and low and behold got a notifucation from my bank to say they had snatched another £49 so £89 in just over a week and not one pence of credit . I called them
Up and asked them to cancel the pending transaction and was simply told it was too late i should have read the terms and conditions lol i asked what i was getting for 89 quid and was told gift vouchers lol i laughed and was then hung up on . Scammers scammers SCAMMERS . BEWARE . TERRIBLE company
August 25, 2026
Unprompted review
Reply from Prepaid Mobile Recharge
Hi James Kelly, we’re grateful and appreciate you taking the time to share your rating with us. We want to express our sincere apologies for the inconvenience and frustration you have experienced with our subscription service.
We want to confirm that your EE top-up with PIN Code 1618 0*** ***9 6099 for the number ending in 4112 was delivered promptly, as scheduled. Timely delivery is a key part of our commitment to providing a reliable and efficient service, and we are glad to see this was upheld in your order.
Regarding your concerns, we would also like to clarify that all customers are well-informed of our terms and conditions during the checkout process. As part of completing a purchase on our website, customers are required to actively tick a box confirming they have read and agreed to these terms before proceeding. This step ensures transparency and helps prevent any misunderstandings.
Please do not hesitate to contact our customer support team directly if you have any questions. We are always here to help.
Regards,
Jarvis
Good and fast to use
August 25, 2026
Reply from Prepaid Mobile Recharge
Hi Timberland lord, we’re beyond thrilled about your great 5-star review! Our dedicated team here at Prepaid Mobile Recharge works tirelessly to make sure you get the best experience. We’re here for you anytime.
Regards,
Jarvis
Buying 10 euros top up end up paying 59 euros!
Buying a 10 euro credit online because you are traveling ends up with you being automatically subscribed to their most expensive plan of 49 euros, the kicker ? Oh our service is subscription based (its written in a very small font after they request your email, they automatically create an account for you, retain your card details and charge you 49 euros while you just wanted 10 one time, just pure scam otherwise why not auto subscribing me to your 9 euro plan, called them on the phone and the only help i got we cant do anything about it , our service is subscription based, make it very obvious on your website that you will charge people 49 euros 3 days after they only wanted 10 euros top up!!
August 25, 2026
Unprompted review
Reply from Prepaid Mobile Recharge
Hi Chouaieb Bedoui, we’re grateful and appreciate you taking the time to share your rating with us.
We want to extend our sincerest apologies for any inconvenience you've experienced.
We deeply regret that our service did not meet your expectations, and we understand the importance of a positive customer experience. We are committed to understanding the reasons for this situation and taking corrective action to avoid a recurrence.
Therefore, in the interest of resolution, we would like to speak with you further to understand your problems and find appropriate solutions. We have tried to send you a request for information on Trustpilot. You can also contact us directly at contact@prepaid-mobile-recharge.com.
We look forward to hearing from you.
Best regards,
Jarvis
Reply from Prepaid Mobile Recharge
Hi Zelia, we’re beyond thrilled about your great 5-star review! Our dedicated team here at Prepaid Mobile Recharge works tirelessly to make sure you get the best experience. We’re here for you anytime.
Regards,
Jarvis
Bad experience after i bought a top of…
Bad experience after i bought a top of 20 euro they attempted to debit my card of 49 euro the next day.
August 23, 2026
Unprompted review
Reply from Prepaid Mobile Recharge
Hi Dac, we’re grateful and appreciate you taking the time to share your rating with us.
We want to extend our sincerest apologies for any inconvenience you've experienced.
We deeply regret that our service did not meet your expectations, and we understand the importance of a positive customer experience. We are committed to understanding the reasons for this situation and taking corrective action to avoid a recurrence.
Therefore, in the interest of resolution, we would like to speak with you further to understand your problems and find appropriate solutions. We have tried to send you a request for information on Trustpilot. You can also contact us directly at contact@prepaid-mobile-recharge.com.
We look forward to hearing from you.
Best regards,
Jarvis
Scam!!
Scam!!! They tried taking money from my account many times without my permission! needs to be reported to police which I have done and Im a lawyer so will be dealing with this scummers accordingly !
August 21, 2026
Unprompted review
Reply from Prepaid Mobile Recharge
Hi Patrycja Ciukaj, thank you for sharing your feedback. We want to express our sincere apologies for the inconvenience and frustration you have experienced with our subscription service when you purchased an EE top-up with PIN Code 1618 8*** ***6 3443 for the number ending in 5329. Your feedback is incredibly valuable to us, and we take your concerns very seriously.
Regards,
Jarvis
AVOID
AVOID. Paid £9.80 for 02 credit which I haven’t got. The 16 digit number I’m supposed to use doesn’t work. Then a few days later they tried to take just under £50 for a monthly subscription which I didn’t sign up to or agree to. Total con.
August 23, 2026
Unprompted review
Reply from Prepaid Mobile Recharge
Hi Steven Thompson, we’re grateful and appreciate you taking the time to share your rating with us.
We want to extend our sincerest apologies for any inconvenience you've experienced.
We deeply regret that our service did not meet your expectations, and we understand the importance of a positive customer experience. We are committed to understanding the reasons for this situation and taking corrective action to avoid a recurrence.
Therefore, in the interest of resolution, we would like to speak with you further to understand your problems and find appropriate solutions. We have tried to send you a request for information on Trustpilot. You can also contact us directly at contact@prepaid-mobile-recharge.com.
We look forward to hearing from you.
Best regards,
Jarvis
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