PrePayMania Reviews 

I was really surprised to find a holder for my BB Curve 8520 at only £2.75. It was suspicious a bit at start, but I searched for the reviews of PrePayMania and trustpilot helped me to get some good reviews about them. This is the reason I am sharing my experience on Trustpilot with PrePayMania only after I received my holder. I received my holder on the very 2nd day and it was as showcased on the website. My BB curve perfectly fits to the holder; it is a flexible holder and can fit many handsets. It also helps my wife to fit her wildfire on the same holder; she is happy for the first time with my choice :). Superb product quality with the best pricing and delivered much on time.

I've bought 2 handsets from prepaymania. The 2nd more recent handset developed a fault within the first week, it turned out to be a comman fault with that model was advised to return for a refund as they had no more stock, refund was received in 4 days. No problems at all & very friendly helpful staff.

recently i bought it's own brand called prepaymania in car charger for my htc wildfire. i am very happy with the product performance and it's pricing. I got that only at £2.50 which is very low as compare to other merchants. really i love prepaymania products. I will order more when require.

I ordered a Samsung phone using Amazon and thought, as with every other Amazon purchase I have made over the years, that all would be well - how naïve. The first phone I received had a faulty mains charger/battery. Prepaymania promised to replace the phone and sent a pre-paid envelope in which I returned the faulty handset. A full two weeks elapsed in which there was no communication from Prepaymania. Finally I sent an email enquiring about the replacement and received another handset the following day. The security seal on the box was broken and the instructions are quite clear – “DO NOT ACCEPT IF SEAL IS BROKEN”. I emailed Prepaymania and made it clear that I was incensed by their total disregard for the customer – to which I received this response.

Quote: “The item is brand new but to ensure we get the best prices on the market we sometimes buy our products from Europe. This means however that we have to change the Plug to a UK variant for our customer.”

I urge you avoid Prepaymania at all costs. I consider myself fortunate insofar as I have not bought from them directly and reckon I have a degree of protection with Amazon. Why Amazon wishes to have anything to do with this shady lot is beyond me as this experience has tarnished the Amazon brand image and taught me a valuable lesson.

Always check the credentials of the Amazon seller before committing to a purchase.

Lesson learned…

I ordered a GENUINE charger for a HTC Wildfire from Amazon, and Prepaymania is a 'supplyer/seller' for Amazon.

The charger just arrived in a torn brown envelope and is clearly NOT a genuine product.I have tried to contact them but their phone is engaged.

Lets see if they reply to my e-mail.

I wish I had read what other customers have said, as I think that I am going to receive the same service!

I ordered a phone LG optimus, it said 100+ in stock, i paid extra for express 24Hr delivery, its been 14 days now, no answer to my 4 emails, i can only get a recorded message when i phone, god help me trying to get my money back, i feel very dissapointed

When phone arrived it developed a fault after a day so from finally getting in contact with prepay mania ( they have no contact tel No ) via email it took nearly 2 weeks to get a refund back into my bank !
I would not recommend buying anything from these people as do the words "chocolate oven" come to mind?
Carephone warehouse wins hands down anyday but prepay maniac or mania then forget it as useless....

I was in a rush and I ordered a htc wildfire from prepaymania without checking reviews first...big mistake.

I was told the order wasn't shipped on the day i ordered as "the systems were down" There is no option for tracking delivery or even choosing your courier it simply states..normal. They use second class mail, no option to choose 1st class.

After 2 weeks i'm still waiting for the delivery and currently using google checkout to persue a full refund as prepaymania was unhelpful and arrogant during any discussions on the phone.

Just 10 mins searching the net for reviews brings up so many negative ones, all those people cant be wrong. STAY AWAY! paying a few more £'s for a phone will be worth it in the long run.

They are absolute rubbish to deal with and I wouldn't reccomend anybody to have any dealings with them.

3 weeks have passed and still I have Not recieved my order. They dont reply To any e-mails sent. and they fob you off on the phone. I asked for my money back ,which they promised to do. but I'm still waiting.
DO NOT USE THIS COMPANY

The phone stopped working after a few months and I found out it did not fall within manufacturers warrenty when i tried to get it repaired for free at carphone warehouse , despite them selling it with a manufacturer 12 warrenty guarantee. Since then very poor communication they kept my phone for longer than they stated they would and they they finally said it was customer damage when it certainly was not and refused to repair it.
A similar story to previous posters.

Interesting how the new user Frances Seth with no other posts (as I now am as I decided to speak up) has given such a good review. Surely the prepay mania employees should spend their time rectifying the multitude of customer complaints instead of moonlighting as customers on a variety of forums and trying to raise their profile.

I would just like to express my dissapointment and concern over the lack of after sales service that I have received since purchasing a phone from prepaymania!!
I recently purchased a Nokia 6555 and after a few weeks, realised that the battery power wasn't lasting longer than a day!
I returned the phone as instructed, but unfortunately have to say that the service I have received since, has been absolutely non existent, and the only updates on the matter I have received, are when I have called myself!
I have also been made to feel that I am an inconvenience when calling to enquire regarding the progress of the item I have paid for!
Their customer service in my experience, is extremely poor, and due to this fact, I wouldn't recommend them to anyone who was looking to purchase a mobile phone online!......AVOID this company if you like reliable after sales contact!

used the website to ask what was happening, was told someone would get back to me, that was a week ago, using paypal to try and get a refund, would stay away from, i knew there hsould of been a reason their site was so cheap