Contacted prepay power as I could not open my app. My app was set up with an old email address which I no longer use. Angad assisted me with getting into my app and helped me with any concerns I had w... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Today my electricity went off I had no bank card to top up or no phone credit to make a phone call untill my daughter would come home but not for another 5 hours A lovely lady called Nivya took my... See more
Company replied
Was unable to log into my app. I phoned my supplier and spoke to a very nice guy called BRYN who was very helpful and sorted my problem out in a matter of minutes. His kind and pleasant attitude made... See more
Company replied
My experience with the kind assistance of Bela was smooth and very helpful. She solved my gas system issues with her clear instructions. Her voice was very pleasant and very understanding, just like t... See more
Company replied
Company details
Information provided by various external sources
To give people total control and complete transparency over their electricity costs, with one purpose in mind using Pay As You Go.
Contact info
Paramount Court, Corrig Rd, Sandyford Industrial Estate, Sandyford, Dublin 18, Ireland
- 0818 323 920
- www.prepaypower.ie
4.8
Excellent
11K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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Genevieve was so courteous
Genevieve was so courteous, patient and helpful. She guided me through the ins and outs slowly and explained everything in detail. Highly recommended!
July 14, 2026
Unprompted review
Reply from Prepaypower
Hi Aidan,
Thanks for taking the time to leave this review. Your feedback of your recent experience is very much appreciated.
We're glad to hear that Genevieve was able to help you.
- Heather
I called because I was having…
I called because I was having difficulty logging into the app. Staff was very helpful, worked through with me and made sure it was all sorted. Excellent service 👍 Thanks so much.
July 14, 2026
Unprompted review
Reply from Prepaypower
Hi Omolola,
Thank you for your super feedback!
I have requested further information from you so that we can see who helped you and give them their well earned recognition.
Look forward to hearing back from you.
- Heather
This man has been such good help and…
This man has been such good help and very fast with he’s help great customer service
July 14, 2026
Unprompted review
Reply from Prepaypower
Hi Mary Kate,
Thank you for your super feedback!
I have requested further information from you so that we can see who helped you and give them their well earned recognition.
Look forward to hearing back from you.
- Heather
Raj was so helpful and rectified the…
Raj was so helpful and rectified the problem straight away. This issue had been going on since June
July 14, 2026
Unprompted review
Reply from Prepaypower
Hi Donna,
Thank you for taking the time to leave your lovely review of the experience.
Great to see that Raj was able to resolve your query for you patiently and efficiently.
- Heather
Just talked to Bryn to update some…
Just talked to Bryn to update some details in my account. He was very helpful.
July 14, 2026
Unprompted review
Reply from Prepaypower
Hi Yavuz,
Thank you for your super feedback!
At Prepay Power we always aim to give you the best customer service experience and are delighted to see that you have had such a positive experience with Bryn.
- Heather
Reply from Prepaypower
Hi Behishta,
Thank you for your kind words! We're so glad to hear you had a positive experience. We appreciate your feedback and will share it with the team.
- Heather
Brillant service.very helpful.sorted it…
Brillant service.very helpful.sorted it out straight away
July 13, 2026
Unprompted review
Reply from Prepaypower
Hi Catherine,
Thank you for taking the time to leave your lovely review of the experience.
Great to see that we were able to resolve your query for you patiently and efficiently.
- Heather
Leo helped with my enquiry perfectly…
Leo helped with my enquiry perfectly and my call was answered quickly which was an added bonus.
July 13, 2026
Unprompted review
Reply from Prepaypower
Hi Mary,
Thank you for taking the time to leave your lovely review of the experience.
Great to see that Leo was able to resolve your query for you patiently and efficiently.
- Heather
Genevieve was very helpful and…
Genevieve was very helpful and supportive she excellent at her job has very good personel skills thank you
July 13, 2026
Unprompted review
Reply from Prepaypower
Hi Madeline,
Thanks for taking the time to leave this review. Your feedback of your recent experience is very much appreciated.
We're glad to hear that Genevieve was able to help you.
- Heather
Genevieve was so very helpful with my…
Genevieve was so very helpful with my query
July 13, 2026
Unprompted review
Reply from Prepaypower
Hi Margaret,
Thank you for your kind words! We're so glad to hear you had a positive experience with Genevieve. We appreciate your feedback and will share it with the team.
- Heather
Positive experience. Gina was very helpful and stayed on…
Gina was very helpful and stayed on line until the issue was sorted. She was very cheerful .
July 13, 2026
Unprompted review
Reply from Prepaypower
Hi Mary,
Thank you for your super feedback!
At Prepay Power we always aim to give you the best customer service experience and are delighted to see that you have had such a positive experience with Gina.
- Heather
My grandson accidentally topped up not…
My grandson accidentally topped up not once but twice which I couldn't afford. The gentleman was very courteous and friendly and went through the whole tiresome procedure of getting my money back. Top marks for his patience.
July 9, 2026
Unprompted review
Reply from Prepaypower
Hi Barry,
Thank you for your kind words! We're so glad to hear you had a positive experience. We appreciate your feedback and will share it with the team.
- Heather
Reply from Prepaypower
Hi Peter,
Thank you for your super feedback!
I have requested further information from you so that we can see who helped you and give them their well earned recognition.
Look forward to hearing back from you.
- Heather
Zaid helped me so much he explained every detail to me 💯 persent
Zaid was most helpful he explained everything to me 💯
July 13, 2026
Unprompted review
Reply from Prepaypower
Hi Declan,
Thank you for your positive feedback of your experience with Zaid.
If you feel we could do anything better to improve the service, please leave your feedback in an email to reviewfeedback@prepaypower.ie
- Heather
Angad was dealing with my query.
Angad was dealing with my query.
He was very knowledgeable,helpful and so patient with my questions.
He's a credit to his job.
Thank you Angad.
Catherine
July 11, 2026
Unprompted review
Reply from Prepaypower
Hi Catherine,
Thank you for taking the time to leave your review. Your feedback of your recent experience with our Customer Support Team is very much appreciated.
Great to see that you were satisfied with the service that Angad provided. We will always strive to provide you with the best customer service possible.
- Heather
Maria helped me to top up and was very…
Maria helped me to top up and was very patient. I am an oap. And know very little about manoeuvreing on line. She was wonderful how she patiently talked me through putting my card with new details on. 👏👏👏
July 12, 2026
Unprompted review
Reply from Prepaypower
Hi Margaret,
Thank you for taking the time to leave your lovely review of the experience.
Great to see that Maria was able to resolve your query for you patiently and efficiently.
- Heather
Angad was very helpful and friendly
Angad was very helpful, friendly and patient. He was very knowledgeable while walking me through the a no power situation step by step, he was calm and clear. I very much appreciate his assistance.
July 12, 2026
Unprompted review
Reply from Prepaypower
Hi Bruna,
Thanks for taking the time to leave this review. Your feedback of your recent experience is very much appreciated.
We're glad to hear that Angad was able to help you.
- Heather
The staff member I dealt with on the…
The staff member I dealt with on the phone today was a pleasure to deal with. She done her utmost best to fix the issue I was having with my broadband, although the issue is still ongoing she reassure me she’d have it sorted in due time and she stayed very professional, reassuring and considerate at all times.
July 11, 2026
Unprompted review
Reply from Prepaypower
Hi Dg,
Thank you for your super feedback!
I have requested further information from you so that we can see who helped you and give them their well earned recognition.
Look forward to hearing back from you.
- Heather
Great customer service from Florine
Thank you so much to Florine. She was very helpful and explained everything I needed. Great customer service!!
July 11, 2026
Unprompted review
Reply from Prepaypower
Hi Oleksii,
Thank you for your super feedback!
At Prepay Power we always aim to give you the best customer service experience and are delighted to see that you have had such a positive experience with Florine.
- Heather
Praise is very helpful from customer…
Praise is very helpful from customer service
July 11, 2026
Unprompted review
Reply from Prepaypower
Hi Sunday,
Thank you for your kind words! We're so glad to hear you had a positive experience with Praise. We appreciate your feedback and will share it with the team.
- Heather
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