Today my electricity went off I had no bank card to top up or no phone credit to make a phone call untill my daughter would come home but not for another 5 hours A lovely lady called Nivya took my... See more
Company replied
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Review summary
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My experience with the kind assistance of Bela was smooth and very helpful. She solved my gas system issues with her clear instructions. Her voice was very pleasant and very understanding, just like t... See more
Company replied
I had problems logging into the app and website. Rang customer support. They answered straight away. I spoke to Vaishnavi, she was very quick and efficient and resolved my issue in just a few minutes.... See more
Shania in Pre Pay Power has been so helpful throughout all my queries. From follow up emails to phone calls of reassurance, Pre Pay Power definitely have an excellent advisor in Shania.
Company replied
Company details
Information provided by various external sources
To give people total control and complete transparency over their electricity costs, with one purpose in mind using Pay As You Go.
Contact info
Paramount Court, Corrig Rd, Sandyford Industrial Estate, Sandyford, Dublin 18, Ireland
- 0818 323 920
- www.prepaypower.ie
4.8
Excellent
11K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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I was talking to a girl called Joshua
I was talking to a girl called Joshua, she was so helpful and friendly and patient. I hope if I need to talk to prepay again I get to speak to her again.
July 21, 2026
Unprompted review
Reply from Prepaypower
Hi Tara,
Thank you for taking the time to leave your review. Your feedback of your recent experience with our Customer Support Team is very much appreciated.
Great to see that you were satisfied with the service that Joshua provided. We will always strive to provide you with the best customer service possible.
- Heather
Wouldn't recommend to anyone
Wouldn't recommend to anyone. Bought a house with a meter already installed , Ive been contacting them since May to have it removed as I am trying to get walls plastered. I was never a customer and was uncomfortably questioned continuously about my current energy supplier for 25 minutes on the phone, this was followed by another phone call to confirm I still wanted the meter removed and nothing was done. The person I spoke to belittled me regarding my choice of a billpay service rather than as pay as you go (which has actually worked out cheaper). I then had my partner ring them to try have it removed as I was very uncomfortable after the phonecall and felt very anxious about calling again. He was transferred through multiple times to different departments and hung up on multiple times and promised someone would be out to remove it, this was 2 months ago. We have since contacted them and we've had the same conversation over and over again and no result just continuously told a request would go in and again hung up on. Customer service is extremely poor and they are refusing to remove the meter.
July 21, 2026
Unprompted review
Reply from Prepaypower
Hi Gemma,
I'm sorry to hear you that this has been your experience and would like to get to the bottom of this for you.
I have requested further information from you so that we can locate your account and begin our investigation into this issue for you. Alternatively, you can email us with your account information on reviewfeedback@prepaypower.ie so that we can look into this for you.
Look forward to hearing back from you
- Heather
Great on-call customer service
Quick and efficient, Raj has been grrat to understand my situation and follow with the timely action and advice.
July 21, 2026
Unprompted review
Reply from Prepaypower
Hi Aayush,
Thank you for taking the time to leave your lovely review of the experience.
Great to see that Raj was able to resolve your query for you quickly and efficiently.
- Heather
Reply from Prepaypower
Hi Aspectos,
Thank you for your super feedback!
I have requested further information from you so that we can see who helped you and give them their well earned recognition.
Look forward to hearing back from you.
- Heather
Pratik was of great help
Pratik was of great help, understood the situation and came up with a solution was very prompt.
Well done pratik keep the good work.
July 20, 2026
Unprompted review
Reply from Prepaypower
Hi Ryan,
Thank you for taking the time to leave your lovely review of the experience.
Great to see that Pratik was able to resolve your query for you quickly and efficiently.
- Heather
Very Friendly and helpful
Genevieve was very Friendly and helpful on Monday
July 20, 2026
Unprompted review
Reply from Prepaypower
Hi Lizzy,
Thank you for your super feedback!
I have requested further information from you so that we can see who helped you and give them their well earned recognition.
Look forward to hearing back from you.
- Heather
Zaid was of great help very polite very…
Zaid was of great help very polite very helpful 👌
July 20, 2026
Unprompted review
Reply from Prepaypower
Hi Stephanie,
Thanks for taking the time to leave this review. Your feedback of your recent experience is very much appreciated.
We're glad to hear that Zaid was able to help you.
- Heather
Christopher in cancellations.
Christopher in cancellations.
Absolute gent to deal with explained pros and cons professionally about changing companies. Very professional and also extremely helpful. I would recommend anyone who has any questions ask for Christopher in cancellations. Top man 👍👍
July 20, 2026
Unprompted review
Reply from Prepaypower
Hi Rory,
Thank you for your super feedback!
At Prepay Power we always aim to give you the best customer service experience and are delighted to see that you have had such a positive experience.
- Heather
Shree was very clear and helpful with…
Shree was very clear and helpful with providing me with the information and documents I needed. I really appreciate the help.
July 20, 2026
Unprompted review
Reply from Prepaypower
Hi Jesse,
Thank you for your kind words! We're so glad to hear you had a positive experience with Shree. We appreciate your feedback and will share it with the team.
- Heather
Arashna was superb in how She explained…
Arashna was superb in how She explained the App and was most polite while She did so I thought she was great and she she should be rewarded by Prepay Power. Peter Carberry.
July 20, 2026
Unprompted review
Reply from Prepaypower
Hi Peter,
Thank you for your positive feedback regarding your experience with Aransha.
- Heather
Very nice agent answered all my…
Very nice agent answered all my questions
July 20, 2026
Unprompted review
Reply from Prepaypower
Hi Dawn,
Thank you for your super feedback!
I have requested further information from you so that we can see who helped you and give them their well earned recognition.
Look forward to hearing back from you.
- Heather
A very helpful agent called gift helped…
A very helpful agent called gift helped me and went an extra mile to do so. I appreciate that
July 20, 2026
Unprompted review
Reply from Prepaypower
Hi Paige,
Thank you for taking the time to leave your review. Your feedback of your recent experience with our Digital Support Team is very much appreciated.
Great to see that you were satisfied with the service that Gift provided. We will always strive to provide you with the best customer service possible.
- Heather
Shree was extremely helpful
Shree was extremely helpful, very easy to understand and so so polite. Sorted my issue promtly and easily.
July 20, 2026
Unprompted review
Reply from Prepaypower
Hi Linda,
Thank you for taking the time to leave your lovely review of the experience.
Great to see that Shree was able to resolve your query for you quickly and efficiently.
- Heather
Helpful guy
I was very happy with mayeresh, he was really polite and helpful , so patient and talked me through everything, really happy with the service Thank you
July 18, 2026
Unprompted review
Reply from Prepaypower
Hi Elizabeth,
Thanks for taking the time to leave this review. Your feedback of your recent experience is very much appreciated.
We're glad to hear that Mayuresh was able to help you.
- Heather
My problems were sorted smoothly and I…
My problems were sorted smoothly and I am very happy with the service.
July 18, 2026
Unprompted review
Reply from Prepaypower
Hi Rezaul,
Thank you for your super feedback!
I have requested further information from you so that we can see who helped you and give them their well earned recognition.
Look forward to hearing back from you.
- Heather
I had a good chat with Angad
I had a good chat with Angad, my broadband connection stopped working and the issue is ongoing but Angad was going above and beyond to help out 🤘 the call disconnected and he called back straightaway and was really helpful made the experience less painful hopefully it gets sorted soon
July 18, 2026
Unprompted review
Reply from Prepaypower
Hi Tadgh,
Thank you for your super feedback!
At Prepay Power we always aim to give you the best customer service experience and are delighted to see that you have had such a positive experience with Angad.
- Heather
Very kind team
July 18, 2026
Unprompted review
Reply from Prepaypower
Hi Aires,
Thank you for your kind words! We're so glad to hear you had a positive experience. We appreciate your feedback and will share it with the team.
- Heather
The lady I spoke to was very helpful…
The lady I spoke to was very helpful and professional
July 13, 2026
Unprompted review
Reply from Prepaypower
Hi Kathleen,
Thank you for your super feedback!
I have requested further information from you so that we can see who helped you and give them their well earned recognition.
Look forward to hearing back from you.
- Heather
Excellent description of my query…
Excellent description of my query Aransha from Goa17/7/26
July 17, 2026
Unprompted review
Reply from Prepaypower
Hi Jeremiah,
Thank you for your positive feedback of your experience with Aransha.
If you feel we could do anything better to improve the service, please leave your feedback in an email to reviewfeedback@prepaypower.ie
- Heather
Very helpful customer service!
July 17, 2026
Unprompted review
Reply from Prepaypower
Hi Christopher,
Thank you for your positive feedback of the experience with our Customer Support Team. We really appreciate it.
- Heather
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