Prestige Flowers Reviews 

Excellent customer service.
Had a couple of issues with my order.
Handled efficiently by Natasha.
Thank you

I phoned you up regarding a delivery of flowers that did not get delivered to the correct address. I spoke to a lovely lady called Ruby, she was absolutely brilliant in solving the matter.Her customer service was outstanding.Thank you Ruby.

Arrived on time (for Birthday). They looked nice (my relative sent me a photo). Very pleased.

I had sent the order too early
I had an email conversation with Kelly who was outstanding in the help she gave me
Thanks Kelly
Order number 9909687

Lovely flowers, easy ordering and wuick delivery

I ordered flowers by the next day delivery advert. For delivery on Saturday, guess what they have still not been delivered. They were at the Midlands Super Hub 22.44 on Friday night. With this hot weather what state will the flowers be in now. The response has been very poor.
I certainly will not use them again.

The wide variety of floral arrangements an "add ons" was one of the reasons why I selected Prestige Flowers for a delivery to a London hotel. There were some problems initially when PF didn't communicate back to me but Amelia.w from Customer Service came to my rescue. She followed through with my order. Her efficient and quick handling should be acknowledged. Management has trained her well with Amelia's dedication. Thank you.

Have use Prestige Flowers often and found their service excellent. The recipients of delivery were really pleased and said how beautiful they were. I would recommend Prestige Flowers always.
Delivery was excellent.

I paid extra for your largest size arrangement, expecting the high quality shown on your website. When delivered:

• It was nothing like the product pictured — just a tiny handful of flowers, not a complete bouquet

• The water sachet was completely empty, meaning the flowers were not hydrated at all

• I was left deeply embarrassed when my family opened it, having paid a high price

I sent all requested photos and evidence, and was promised a proper replacement that would meet your standards. Instead, you sent exactly the same poor standard arrangement, in an even smaller box, with stems cut shorter, and still with no proper hydration. The flowers were drooping and dying the very next day.

As a professional florist myself, I can confirm this falls way below basic industry standards, let alone the “luxury” service I paid a premium price for. This is not a one-off mistake — it shows your service is consistently unfit for purpose.

I don’t recommend this company, awful!!!!

Where do i start sent by Royal Mail. Who certainly didn't take care of them. Have to be in otherwise only option is 2 days later if delivery is on Saturday. Huge time slot. Ridiculous.
The flowers are porr already wilting. Also looks like some who has no idea threw them together with what they had on hand. Sooooo amateurish.

The first bunch of flowers were delayed and late and hence not their best. I called the customer services and after verification they replaced them no problem excellent customer service I gave five stars based on the flowers we received and the service it was the post office that delayed the delivery which is not directly their fault. Will use them again

Beautiful flowers orderd the night before and was delivered promptly the next day at lunch time stunning bouquet would defo recommend and most definitely be ordering more in the future

Website advertised that deliveries offered 7 days a week.

When ordering Flowers delivery was selected for a Sunday. This order was accepted by the business.

Subsequently received an email confirming that the date of delivery will be Monday.

Update:

I have since received an email advising that "Please note that deliveries to certain areas, like Scotland, Northern Ireland, and other remote regions, sometimes take a little longer than usual, as explained in our terms and conditions."

I have been offered a refund of the delivery cost in the form of credit for the website.

Absolute joke.

In response to Prestige Flowers:

I would be obliged if you would clarify that the date delivedy was attempted was on Monday, not Sunday as had been requested.

Had delviery been attempted on Sunday they would have been available to take delivery. Unfortunatly as you missed the this date, delivery had not been possibly on Monday as the recipient works during the week and you have refused to accommodate for this by arranging delivery outside of 9-5.

I always use prestige flowers as their flowers are always lovely and reasonable prices I've recommended them to all my family and friends

Everytime I use Prestige Flowers the well received, on time and I get great compliments of my choice and your presentation and attention to detail. So, I believe in staying with the best company whom I can trust. Thank you !

Ordered a few times from here, always great flowers and always on time.

The flowers I ordered started to wilt within 24 hours.
I contacted them and all they kept saying was send a timestamped picture.
I explained to them that I did not send the flowers to myself as who does that?
The person I sent them to mentioned that the flowers had wilted when we spoke the following week.
Prestige Flowers customer service is non existent.
I think that they just use bots and that if they ask the same question again and again you will get fed up and go away.
Flowers are expensive and at these prices you expect them to last more than a day.
Basically I sent a dear friend a bunch of crappy flowers.
I will never use them again.

I ordered an expensive boquette of flowers and I'm absolutely mortfied by the size or the boquette that my friend received. The number of the flowers and the arrangement was nothing like what I ordered. Not only I feel cheated, I also feel embarrassed by what my friend has received.

I am writing to formally express my dissatisfaction regarding the condition in which my recent orchid delivery arrived.

Unfortunately, there was a significant amount of soil throughout the inside of the box and packaging. As these flowers were purchased as a gift, the recipients understandably prioritised cleaning the affected area rather than taking photographs of the packaging and soil before doing so. Consequently, I am unable to provide photographic evidence of the condition upon delivery.

I appreciate that photographic evidence may ordinarily be required when investigating complaints of this nature. However, I hope you can appreciate the circumstances in this particular case. The recipients did not wish to leave soil throughout their home simply to document the issue.

I have used your company on several occasions previously and have generally been happy with the service. However, I do not consider the offer of a £10 online voucher to be an adequate or appropriate resolution to this matter, particularly given the condition in which the gift was received.

I would therefore ask that you reconsider your proposed resolution and provide a more appropriate form of compensation. Unfortunately, based on how this matter has been handled, I will not be using your company again.

My aunty loved the flowers she received - they were gorgeous!