Prestige Flowers Reviews 

If I could give 0 stars, I would.

I specifically ordered flowers from the sympathy section for a funeral, so the quality was particularly upsetting. They looked nothing like the photos advertised. The stems and petals were broken and falling off, and the bouquet was simply not of an acceptable standard. When I contacted the company, I was only offered store credit or another bouquet rather than a refund, which was completely inappropriate in the circumstances.

I ultimately had to raise a chargeback through my bank to get my money back. Based on my experience, I would not recommend this company and would strongly advise others to think twice before ordering from them.

Outstanding service from the Prestige Flowers team, especially Ruby, who was absolutely wonderful in managing all the logistics and making sure everything went as smoothly as possible. Efficient, friendly, highly professional, and always willing to find solutions. I’m extremely happy with the service — it really couldn’t have been better. Thank you!

Amazing service would honestly recommend, they offer a wide variety of flowers for every occasion, will be ordering from them again soon

Only giving one star as have to but they deserve zero. Failed to deliver on time despite emails saying they would. Never told they failed to deliver until after weekend. Flowers left in van for weekend. Will abdicate any responsibility as 3rd party delivery firm but they dont warn you when ordering. Rubbish customer service.

First time ordering from overseas - easy to use website -
flowers delivered on time - even on a Sunday - ordered 4 lots for family - All said beautiful and lasted well.
So easy to deal with. The only website to go to

I ordered a Beautiful Bright Bouquet on their New Baby Flower Arrangements to send to my Son and Daughter-In-Law on the Biryh if our Grandaughter . The Bouquet on their Website had lovely pastel colours and were Beautiful. The flowers were delivered on Friday 14th August 2026. We were invited up on the Saturday to see our Beautiful New Baby Grandaughter and when I saw the bouquet I was disappointed because the bouquet was nothing like what I ordered and had all Autumn Colours not bright Pastel Colours that I had ordered especially for a New Baby. I have been back and forth to Customer Service explaining why I am unhappy with the Bouquet especially because my Daughter-in-Law has received a lot of Beautiful Flowers from other family members and they are all bright pastel colours and stunning . My bouquet has been put in the kitchen because they sit out like a sore thumb compared to tbe other Bouquets. I am embarrassed. I asked as a gesture of good will would they please send my son and Daughter-in-Law out another bouquet that is suitable for the birth of a New Baby but have refused. The bouquet I paid for was almost £40 and I just wish I had went elsewhere to another Florist. I will never use Prestige Flowers again as there was no compassion at all and didn't want to accept what I was saying to them. Please don't use them as they don't want to hear your anxiety and hurt and disappointment. My order number was:- 9905060

Absolutely fantastic. Would highly recommend. Have used before and will continue using you. Thank you.

I ordered a "large" and expensive bouquet of flowers as a surprise gift for my wife upon return from our honeymoon. What I received was nothing short of a handful of dead flowers, which was delivered a day later than expected.
I contacted customer service immediately, sent them photos of the limp, dead, brittle flowers with the roots wrapped in dry tissue, and they simply advised that they see nothing wrong with the pictures, and offered a measly £20 refund. Somehow the customer service team can tell how dry and brittle the flowers are from photos, and can apparently state that the tissue the roots were wrapped in wasn't dry, and consequently they don't have to adhere to their own "No quibble 100% Satisfaction Guarantee!"
I have bought supermarket flowers that are fresher and more fragrant and last longer, and for a fraction of the price too.
Avoid this company at all costs!

EDIT after company's amended response - their "100% satisfaction guarantee" only works in their favour - I have still been sent dead flowers, which arrived later than ordered and they refuse to accept photos of dead, wilting flowers as evidence, and only offered a partial refund. The flowers arrived yesterday, most have gone in the bin today.

AGAIN - PLEASE AVOID THIS COMPANY - JUST USE ANYONE ELSE AT ALL - SUPERMARKETS DO BETTER FLOWERS!

I was very pleased with the flowers, red wine, cheese and biscuits.

I paid for flowers and chocolates for my best friend to surprise her with a gift she had no idea was coming, to say thanks. The flowers are genuinely nothing like any flower shop I’ve seen around, they’re 100% worth the price , they are absolutely beautiful and vibrant.

Megan G was superb throughout. My flowers arrived late in a right state due to postage delays but she was extremely courteous and professional throughout and issued a credit to help. Thank you Megan.

From start to finish the process was very easy, and when the flowers arrived my wife was delighted

I ordered a large Rose serenade. The photo on the website shows a bouquet of pink flowers. The bouquet received was 80% green leaves with a few flowers and a lot smaller than depicted on the photos.

I sought local florist online and Prestige responded for wedding anniversary. Normally zero delivery charge. Result:
Expensive and Delivery just before lunch and moderate looking flowers with no water aid and plus delivery charge.
Never again! Use local shop not online!

I was kept informed of the exact time the flowers were delivered, which was much appreciated, very easy site to use and reasonable prices, would recommend without hesitation.

Excellent customer service.
Had a couple of issues with my order.
Handled efficiently by Natasha.
Thank you

I phoned you up regarding a delivery of flowers that did not get delivered to the correct address. I spoke to a lovely lady called Ruby, she was absolutely brilliant in solving the matter.Her customer service was outstanding.Thank you Ruby.

Arrived on time (for Birthday). They looked nice (my relative sent me a photo). Very pleased.

I had sent the order too early
I had an email conversation with Kelly who was outstanding in the help she gave me
Thanks Kelly
Order number 9909687

Lovely flowers, easy ordering and wuick delivery