Pretavoir Reviews 

I am extremely disappointed with Pretavoir and the way my order has been handled.

I purchased a pair of high-value sunglasses costing £495, which never arrived. I understand that a delivery was attempted while I was out, but instead of arranging redelivery, the parcel was taken to a post office 12 miles away. I was unable to travel that distance to collect it, and no further delivery attempt was made.

I therefore agreed for the sunglasses to be returned to the retailer, expecting a straightforward refund.

Unfortunately, what followed has been an incredibly frustrating experience. Weeks and weeks have passed, and I am STILL waiting for my £495 refund.

For a company selling premium designer eyewear, I would expect a much higher standard of customer service. Customers should not have to chase their own money for weeks when they have never even received the goods.

The whole experience has been unnecessarily stressful, time-consuming and completely unacceptable.

I would strongly advise anyone considering purchasing from Pretavoir to think twice, particularly when ordering expensive items.

I certainly would not shop with them again. All I want is the £495 that I am owed to be refunded without further delay.

I am extremely disappointed with Pretavoir and the way my order has been handled.

I purchased a pair of high-value sunglasses costing £495, which never arrived. I understand that a delivery was attempted while I was out, but instead of arranging redelivery, the parcel was taken to a post office 12 miles away. I was unable to travel that distance to collect it, and no further delivery attempt was made.

I therefore agreed for the sunglasses to be returned to the retailer, expecting a straightforward refund.

Unfortunately, what followed has been an incredibly frustrating experience. Weeks and weeks have passed, and I am STILL waiting for my £495 refund.

For a company selling premium designer eyewear, I would expect a much higher standard of customer service. Customers should not have to chase their own money for weeks when they have never even received the goods.

The whole experience has been unnecessarily stressful, time-consuming and completely unacceptable.

I would strongly advise anyone considering purchasing from Pretavoir to think twice, particularly when ordering expensive items.

I certainly would not shop with them again. All I want is the £495 that I am owed to be refunded without further delay.

A fair price for a great product 👌

Not only does Pretavoir have a huge range of beautiful frames, the "try on" feature is great - I still had to buy several pairs in order to actually try them on, but their returns procedure is easy, quick and I received my refund for the unwanted pairs very soon after return. The only slightly annoying things regard their site - the search facility is rather too wide, you can't refine it enough - i.e., plastic vs metal - so you have to plough through lots of glasses you aren't interested in which is very tedious and time consuming and if you look at a certain pair, when returning to the search result you go straight back to the beginning - more time wasting. Apart from those minor inconveniences, it was a really good experience and I highly recommend Pretavoir.

I have been a customer at Pretavoir for over 10 years. I am always happy with my purchases and with their 5-star online sales service, all at a fair price. I highly recommend them.

Pretavoir.. flawless service as usual 👌🏻

Easy to order, good choice of glasses

Fantastic company and fantastic service! Would use again and again!!

Fab service as always - nothing is too much trouble!

Arrived on time as described.

I spent 200£ on these glasses and they didn’t even give me the cleaning cloth

You can’t beat these PRADA sunglasses.
Classics! Yes and I look good!

I’ve been using Pretavoir for over 4 years and the product and service is excellent. I have been highly recommend Pretavoir to many friends and family over the years

Found Tom Ford sunglasses I wanted, great price and paid for next day delivery which arrived on time. Will definitely use again.

Made a few purchases now, always a great selection of glasses at super competitive prices, and great customer service.

Great company
Fast delivery and easy returns
As i ordered couple of pairs of sunglasses to try and return the ones i didnt like

I purchased a pair of Garrett Leight Parkman 1185 & spent over £600 for the designer frame & premium Essilor XR Series lenses. Having never needed a pair of glasses before, i was advised (in my mid 50’s) to take the plunge & decided to purchase a decent pair to last me.

In the process of ordering glasses with their (Dispensing Optician) I agreed to spend an extra £50 for the upgrade transitions to extra active, with the requirement of appearance of darker lenses (compared to that of standard transitions - Gen S) & with the appearance of a pair of sunglasses.

Having received the glasses, i was disappointed with the darkness under bright sunlight & decided to follow up my disappointment with the company, bearing in mind i’d spent an extra £50 & informed the lenses would be darker than the standard transitions lenses.

I later found out by a member of customer services that the extra active lenses were “graded to grade 3” & no difference in darkness to that of standard transitions! All their calls I’m sure are recorded, so evidence of the conversation is there for reference. This information was later admitted to me in an eventual email received from their Dispensing Optician & a refund would be paid on return of the glasses.

Yes, they act behind a car windscreen in sunlight & in warmer climates - whatever that means - but don't darken as requested.

Regrettably, when emailing & calling this company to have clarity with my issue, both emails & return calls were unforthcoming & it was left to me to continually chase them. However, when in the process of discussing the ordering of glasses, emails & return calls were frequent & responsive…as you can imagine when wanting to receive your money!

I will be returning the glasses purchased out of principle.

I hope this helps others when purchasing glasses with this company.

Unfortunately, in my experience, the company Pretavoir has been a disappointment .

Price and service

Placing the order was easy, it was shipped quickly, and the item arrived well-packaged. Thank you!