I'm absolutely thrilled! Everything is perfect: the complete package, the right pair of glasses, and everything in brand-new condition with no scratches or anything like that. The service was absolu... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Purchased 2 pairs of glasses recently, and one pair were delayed, Pretavoir quality standards advised that the lenses were not up to standard, which was not a problem for me. Happy to receive a bi... See more
Company replied
I have used another online provider for a number of years and, whilst they were great, they didn't have the frames I wanted. I found Pretavoir and was impressed by their product offering. I took... See more
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This is the 2nd pair of designer glasses I have bought with prescription and I can’t fault them. The Chanel glasses I’ve just bought would have been over £500 in the opticians and these were less than... See more
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Company details
Written by the company
Pretavoir - established in 2009 by i2i Optometrists is a family run business located in Glasgow, UK We are run by Sean McCauley who worked as an Optometrist for over 20 years. Under his direction our team provide prescription eyewear to the very highest standards aswell as the latest and best sunglass styles. We supply optical lenses from TruOptics, Essilor, Zeiss and other leading brands. We can also fit lenses to your existing frames. Every customer is invited to leave a review and we use the feedback, good or bad to help us improve our systems. Customer Service is our passion and Eyewear our Expertise. Over 250,000 customers have chosen Pretavoir - The Home of Luxury Eyewear Online - You should too...
33% off Prescription Lenses
Written by the company
- from TruOptics, Essilor and Zeiss
- Use code GLASSES33 for 33% off single vision lenses. ( offer excludes varifocal, Maui Jim and Ray Ban Official Lenses)
Official and Authentic
24 Month Warranty
100% Guaranteed Authentic. We only work with Official Brands and not third parties. You can be assured that any product you purchase from Pretavoir is genuine and official.
Contact info
153 Howard St, G1 4HF, Glasgow, UK, United Kingdom
- +44 141 5525065
- hello@pretavoir.co.uk
- www.pretavoir.co.uk
4.6
Excellent
35K reviews
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Great company
Great company
Fast delivery and easy returns
As i ordered couple of pairs of sunglasses to try and return the ones i didnt like
October 1, 2026
Reply from Pretavoir
We are thrilled to hear that you enjoyed our swift shipping and hassle-free return process. Providing a convenient way for you to try on different styles and find the perfect fit is exactly what we aim for. Thank you for sharing your positive experience with us!
Pretavoir Customer Service
Disappointing experience!
I purchased a pair of Garrett Leight Parkman 1185 & spent over £600 for the designer frame & premium Essilor XR Series lenses. Having never needed a pair of glasses before, i was advised (in my mid 50’s) to take the plunge & decided to purchase a decent pair to last me.
In the process of ordering glasses with their (Dispensing Optician) I agreed to spend an extra £50 for the upgrade transitions to extra active, with the requirement of appearance of darker lenses (compared to that of standard transitions - Gen S) & with the appearance of a pair of sunglasses.
Having received the glasses, i was disappointed with the darkness under bright sunlight & decided to follow up my disappointment with the company, bearing in mind i’d spent an extra £50 & informed the lenses would be darker than the standard transitions lenses.
I later found out by a member of customer services that the extra active lenses were “graded to grade 3” & no difference in darkness to that of standard transitions! All their calls I’m sure are recorded, so evidence of the conversation is there for reference. This information was later admitted to me in an eventual email received from their Dispensing Optician & a refund would be paid on return of the glasses.
Yes, they act behind a car windscreen in sunlight & in warmer climates - whatever that means - but don't darken as requested.
Regrettably, when emailing & calling this company to have clarity with my issue, both emails & return calls were unforthcoming & it was left to me to continually chase them. However, when in the process of discussing the ordering of glasses, emails & return calls were frequent & responsive…as you can imagine when wanting to receive your money!
I will be returning the glasses purchased out of principle.
I hope this helps others when purchasing glasses with this company.
Unfortunately, in my experience, the company Pretavoir has been a disappointment .
October 15, 2026
Unprompted review
Reply from Pretavoir
Hi Nick
Thank you for taking the time to share your detailed feedback regarding your recent purchase of designer frames and premium transition lenses. We appreciate your patience throughout this process and value your input as a first-time glasses wearer.
We acknowledge your disappointment regarding the level of tint achieved by the upgraded lenses under bright sunlight compared to your expectations for a sunglasses appearance. It is important to us that our product descriptions and advice are completely clear, and we are reviewing our internal training to ensure our team provides accurate information about how different photochromic options perform in various conditions.
Furthermore, we note your frustration regarding the communication delays you experienced after your purchase. We aim to maintain a consistent level of responsiveness at all stages of our service, and we are currently addressing our follow-up procedures to prevent such delays in the future. Your experience is being used to improve our customer service standards.
Pretavoir Customer Service
Placing the order was easy
Placing the order was easy, it was shipped quickly, and the item arrived well-packaged. Thank you!
September 30, 2026
Reply from Pretavoir
We are delighted to hear that you had a smooth ordering process and that your purchase arrived quickly and safely. Thank you so much for sharing your positive feedback with us!
Pretavoir Customer Service
Excellent at every stage.
September 30, 2026
Reply from Pretavoir
We are glad you enjoyed your experience with us and truly appreciate your feedback regarding the smooth process.
Pretavoir Customer Service
Brilliant store!
Just ordered some ray ban frames with lenses. They were perfect. Great price and fast delivery. Will be buying again
October 14, 2026
Unprompted review
Reply from Pretavoir
We are thrilled to hear that your new frames and lenses arrived so quickly and met your expectations. It is wonderful to know you were happy with the pricing, and we truly appreciate your plans to shop with us again in the future.
Pretavoir Customer Service
EU customers - stay away!
On the website, the company states the following: "We cover Duties and Taxes to USA and The European Union Countries with the exception of Iceland, Portugal, Switzerland and Croatia." I made my acquisition based solely on this statement, assuming that it is truthful and the company does what it says it does. Unfortunately, after I made my purchase, Belgian post sent me a notification saying that I am still required to pay the customs and importation taxes in order for my sunglasses to receive customs clearance (which is A LOT, from my calculations it looks like those taxes essentially add extra 33% to your original price). The company clearly misleads EU consumers - it openly lies about the EU customs and importation fees, so as to encourage people from the EU to buy and then be smacked by high importation taxes. To be reported for unfair consumer practices.
October 14, 2026
Unprompted review
Reply from Pretavoir
Thank you for taking the time to share this detailed feedback regarding your recent order and the unexpected import fees from Belgian post. We recognize how frustrating it is to encounter additional customs charges when you expected all taxes to be fully covered upon delivery of your sunglasses to Belgium. Miscommunication regarding international shipping policies creates a stressful experience, and we regret that our website information caused confusion during your purchase process.
We take your concerns about accurate international shipping information very seriously. Our team is actively reviewing our checkout policies, delivery terms, and carrier partner arrangements for European Union destinations to ensure our tax coverage statements are completely clear, accurate, and honored as stated on our website.
Pretavoir Customer Service
Reply from Pretavoir
We're so pleased to hear that you enjoyed our items, found the value to be wonderful, and experienced top-notch care from our team. Thank you for taking the time to share your positive feedback; it truly means a lot to us!
Pretavoir Customer Service
Excellent product and service
September 29, 2026
Reply from Pretavoir
We are delighted to hear that you had such a wonderful experience with both our item and our team's support. Thank you so much for taking the time to share your great feedback!
Pretavoir Customer Service
Frames with Varifocal Lenses & Varifocal Sun Lenses
I've used your company over the years as you sell quality glasses but this time when ordering with lenses, my glasses were send back to yourselves twice, first time scratched lenses and second time bolts extremely loose on lenses, but the main issue from the initial order first and finally receiving back to wear, took just over 2 months after chasing several times.
September 30, 2026
Reply from Pretavoir
Thank you for your valuable feedback and for being a loyal customer over the years. We deeply regret that your recent experience with damaged lenses, loose fittings, and significant delay fell far short of our usual standards. We are reviewing our assembly and quality check procedures with our team to ensure these issues do not happen again and to improve our fulfillment times.
Pretavoir Customer Service
Although I ended up returning my…
Although I ended up returning my spectacles, only because I hadn't done precise measuring of my face, service was first rate as was communications.
September 29, 2026
Reply from Pretavoir
We appreciate your feedback and five stars. We are glad you enjoyed our service and communication, even though the glasses didn't fit. We hope to help you again soon.
Pretavoir Customer Service
Best service ever—THANK YOU!
I'm absolutely thrilled! Everything is perfect: the complete package, the right pair of glasses, and everything in brand-new condition with no scratches or anything like that. The service was absolutely great, too. I haven't experienced such courteous service here in Germany in the last 40 years.
A top-notch shopping experience!
I will definitely recommend Pretavoir to others!
October 12, 2026
Unprompted review
Reply from Pretavoir
We are absolutely delighted to hear how pleased you are with your new eyewear and the complete package. Knowing that our customer service stood out so exceptionally to you means the world to our team. Thank you so much for your high praise and for recommending us to others!
Pretavoir Customer Service
First time user and greatly impressed…
First time user and greatly impressed my mom and sister will probably be getting their next glasses from pretavoir! I’ve always hated transition lenses but i went with the opticians recommended one pretavoir had and chef’s kiss!! i wear my glasses everywhere indoor and outside comfortably and the reaction time to transition is so seamless. I’ve also received so many compliments on my frames. Would have given 5 stars save i updated my shipping address and although confirmed, my glasses were sent to my old address :( beyond that i will definitely be returning
September 28, 2026
Reply from Pretavoir
We are happy to hear that your very first experience with us left such a wonderful impression and that your new eyewear has earned you so many lovely compliments. It is fantastic to know that our optical recommendations helped change your perspective on adaptive lenses, providing you with effortless comfort both indoors and outside. We are also delighted that your family members are considering us for their future optical needs.
At the same time, we completely recognize how frustrating it was to have your order delivered to an outdated location after you had already confirmed an update. Please accept our sincere apologies for this mix-up and the inconvenience it caused. We are reviewing our dispatch and address-updating procedures with our fulfillment team to ensure that changes are accurately processed for all future orders. We truly appreciate your feedback and look forward to welcoming you back again soon.
Pretavoir Customer Service
Reply from Pretavoir
We are delighted to hear that you had such a seamless purchasing process on our site. Thank you so much for your high recommendation and wonderful feedback!
Pretavoir Customer Service
Thank you very much
Thank you very much – the service was top-notch. This was my first time using this store, but certainly not my last. Even though I made a mistake when placing my order, the store handled the situation perfectly and helped me place a new order to ensure I got the right glasses and lenses—all without any extra charges. I highly recommend them and will definitely use their services again.
September 22, 2026
Reply from Pretavoir
We are so grateful for your kind feedback and delighted to hear about your positive first experience with us. Mistakes can easily happen when ordering online, so we are thrilled our team was able to assist you seamlessly and ensure you received the ideal pair of frames and prescription lenses without any hassle. Knowing that you felt so well taken care of means the world to us. Thank you for your high recommendation, and we look forward to welcoming you back in the future.
Pretavoir Customer Service
Reply from Pretavoir
We are so pleased to hear that your order arrived so quickly and that you are completely satisfied with the authenticity of your item. Thank you for taking the time to share your positive feedback with us!
Pretavoir Customer Service
The glasses are absolutely beautiful
The glasses are absolutely beautiful, I love them! The delivery was super fast, and I’m very happy with my purchase. 😍
September 23, 2026
Reply from Pretavoir
We are so pleased to hear that you love your beautiful new glasses! It is wonderful to know that the delivery was super fast and that you are so happy with your purchase.
Pretavoir Customer Service
Reply from Pretavoir
Thank you for taking time to review us !
Pretavoir Customer Services
Delays, poor communication, and scratched frames
My prescription lenses took beyond the advertised 5–7 working days. When I emailed customer service regarding the lab delay, I didn't receive a response until the package was already with the local courier.
Worse, the frame arrived visibly scratched, and they failed to include the original manufacturer lenses that were removed to fit the prescription. Extremely disappointing quality control and customer support for a premium purchase.
September 22, 2026
Reply from Pretavoir
Thank you for sharing your feedback with us. We regret that your order took longer than expected to process and that our communication did not reach you in a timely manner. We are also concerned to hear that your frame arrived damaged. We take quality standards seriously and are currently investigating these lab, packaging, and support delays with our team to ensure our service improves moving forward.
Pretavoir Customer Service
Brilliant company, beautiful frames
Brilliant company, super range of designer frames at competitive prices, my Chanel sunglasses arrived quickly and beautifully packaged, communication was excellent and when an issue arose, which was covered under warranty, it was dealt with quickly and effectively. Highly recommend and will buy again.
September 26, 2026
Reply from Pretavoir
We are so pleased to hear about your great experience with our designer frame selection and fast delivery! It is wonderful to know that our team resolved the warranty issue for your sunglasses quickly and effectively. Thank you so much for your high recommendation, and we look forward to welcoming you back again soon.
Pretavoir Customer Service
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