I recently ordered several dresses from Pretty Lavish for my bridesmaids to try. They kindly extended my return window when not everyone could try them on in time, which made the process so much less... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I’ve always been a big fan of the brand but even more so after the wonderful Kiera fast tracked my order so my dress would arrive in time for my twins christening (typical mum that left her own o... See more
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Bought two dresses. Absolutely lovely but returned them because a diet (happily) is successfully shedding weight. So customer services very helpfully advised and helped the return process. They kept... See more
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Kiera was amazing with helping me resolved my missing confirmation email. Kiera got back to me within the 2 working days which PL state, and proactively sorted my issue which saved loads of back and f... See more
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Company details
Written by the company
Shop the latest affordable high fashion trends at Pretty Lavish. Free UK delivery on women’s dresses, party outfits, accessories, jackets and knitwear.
Contact info
United Kingdom
- www.prettylavish.co.uk
4.4
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 94% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Pretty Lavish are a really helpful
Pretty Lavish are a really helpful when I wanted to know when my dress would arrive.
I love my Pretty Lavish Dress, wore it for my work Christmas party and got so many compliments on the dress.
December 7, 2025
Unprompted review
Reply from Pretty Lavish
Thank you for your recent review,
We are so pleased our team could help you with your delivery details. Customer service is incredibly important to us, and we are so delighted to hear you loved wearing your dress for your work Christmas party and that you got lots of compliments!
Best wishes
The Pretty Lavish Team x
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Delayed return
I’m post partum and ordered a few dresses for a family maternity shoot. However due to my toddler being unwell I was unable to return the items I didn’t wear within the return period. I emailed the customer service assistants who were super helpful and quick with replying. With Christmas coming up every penny counts so I’m grateful a refund/credit voucher was possible.
December 5, 2025
Unprompted review
Reply from Pretty Lavish
Thank you for your recent review.
We’re delighted to hear our customer care team were able to assist and support you during such a busy time.
Customer experience is important to us and we will be sure to pass your kind words onto the team.
We truly appreciate you choosing Pretty Lavish and hope to welcome you back again soon.
Best wishes
The Pretty Lavish Team x
Ordered dresses for a wedding returned…
Ordered dresses for a wedding returned 2 the courier lost them and the customer service with pretty lavish was amazing they sorted it all out and refunded me. Thank you
December 12, 2025
Unprompted review
Reply from Pretty Lavish
Thank you for your recent review,
We’re sorry to hear about the delivery issue you experienced, but we’re so pleased our team could step in and take care of everything for you. Customer service is incredibly important to us, especially when things don’t go to plan.
We hope this restored your faith in Pretty Lavish, and thank you so much for your patience and understanding — it truly means a lot to us.
Best wishes
The Pretty Lavish Team x
Pretty Lavish Pop up
I popped into the pop-up shop and absolutely loved it! 💖 All the girls were so lovely, friendly and so helpful. The rails were filled with the most gorgeous pieces, and it was such a nice morning to browse through everything! I would love to see more of these✨🛍️
December 13, 2025
Unprompted review
Reply from Pretty Lavish
Thank you for your review,
We’re so pleased to hear you enjoyed your visit to our Sample Sale and had such a nice time browsing. It’s wonderful to know the team made you feel welcome and that you loved the pieces on display — feedback like this means so much to us.
We’d planning on exciting events for the new year, so thank you for sharing your experience and support.
The Pretty Lavish Team x
Amazing variety of bits
Amazing variety of bits! Lovely girls running it aswell
December 13, 2025
Unprompted review
Reply from Pretty Lavish
Thank you for your review,
We’re so pleased to hear you enjoyed your visit to our Sample Sale and to know the team made you feel welcome — feedback like this means so much to us.
We are excited on plans for future events in the New Year and we hope to see you there!
Best wishes
The Pretty Lavish Team x
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Reply from Pretty Lavish
Thank you for your review,
We are pleased to hear of your positive experience with Pretty Lavish.
Best wishes
The Pretty Lavish Team x
Excellent quality of dresses and customer service
Ordered my bridesmaid dresses from here is the colour Sage and we love them!! The colour quality and styles are perfect as just the same as the website - great value for money! Customer service team were speedy to reply and really helped me out with my order, thanks again! Would 1000% recommend pretty lavish for customer service, and quality bridesmaid dresses 🥰
December 11, 2025
Unprompted review
Reply from Pretty Lavish
Thank you for your review,
We’re so happy to hear you loved the Sage bridesmaid dresses and that the colour and styles matched your expectations perfectly. It means a lot to know you found them great value for money, and that our customer service team were able to help swiftly with your order.
Thank you for trusting Pretty Lavish for such a special moment — your recommendation truly means everything to us. We hope you and your bridesmaids felt amazing on the day.
The Pretty Lavish Team x
No customer service
Ordered address as I was completing the order I changed my address, and put next day delivery. It refreshed and changed the address to the old address and put 2-5 days delivery, when the confirmation email came through I emailed the support team.
Response from Andi “it’s already been processed” - no confirmation of correct address , no support in resolving despite it being their problem, new property owners refused to give parcels to me.
Terrible service, no telephone number to contact , no apology.
December 8, 2025
Unprompted review
Reply from Pretty Lavish
Thank you for taking the time to leave a review. We’re sorry to hear about the inconvenience caused.
As outlined on our website, once an order is placed we’re unable to guarantee changes if it has already entered warehouse processing. We understand the changes in checkout caused the address to revert to the default address saved within your account.
Our customer care team advised how to update your details to help prevent any future issues. We’re sorry for the frustration this experience caused and our team have advised to reach out further if any support is required.
Best wishes
The Pretty Lavish Team x
Sheree one shoulder dress
I recently ordered the Sheree one shoulder chocolate brown dress and was so so disappointed. I ordered it for a friends wedding and on the night it has bobbled and frayed and is now completely unwearable. The was a small snag in the dress that has completely wrecked the whole front of the dress.
November 28, 2025
Unprompted review
Reply from Pretty Lavish
Thank you for your review,
We're sorry to hear of your disappointment with your recent purchase.
We encourage customers to contact our Customer Care team with any issues so we can assist. Our team are available via the Contact Us page or live chat option on our website.
We have requested further information from you as we have been unable to locate any previous correspondence from you. Please do reach out and we hope to hear from you soon.
Best wishes
The Pretty Lavish Team x
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Excellent customer service
My first order with this retailer and thrilled with the excellent customer service already. I made a mistake with my first order and it was promptly dealt with by Andi who was super helpful. After a speedy cancellation of the first order, I reordered and it was monitored and swiftly issued with a lovely discount applied. Thanks to them, I'm looking forward to receiving my items.
November 25, 2025
Unprompted review
Reply from Pretty Lavish
Thank you so much for taking the time to leave us a review.
We are pleased to hear after contacting our customer care team, the team were able to help resolve the issue quickly and you are looking forward to receiving your order. We will be sure to pass on your lovely feedback to our team.
We look forward to having you shop with us again soon.
Best wishes,
The Pretty Lavish Team x
Products are beautiful
Products are beautiful, and the choice of styles are very good as well as being reasonably priced.
Customer care, first class.
Thank you
November 25, 2025
Unprompted review
Reply from Pretty Lavish
Thank you so much for taking the time to leave us a review.
We are so pleased to hear of your experience with our customer service team and that you are happy with your purchase!
We look forward to welcoming you back again soon, stay tuned on our socials for upcoming launches!
Best wishes,
The Pretty Lavish Team x
Evri messed up my order and lost it so…
Evri messed up my order and lost it so reached out to pretty lavish and they raised and issue with them and Evri still cannot find it. So Andi at pretty lavish has kindly sent my order out to me on a free next day delivery and also refunded my delivery charge.
November 21, 2025
Unprompted review
Reply from Pretty Lavish
Thank you so much for taking the time to leave us feedback!
We are pleased to hear after contacting our customer care team, the team were able to help resolve the issue quickly. We will be sure to pass on your lovely feedback to our team.
We look forward to welcoming you back again soon.
Best wishes,
The Pretty Lavish Team x
Almost 1 month a go i placed an order…
Almost 1 month a go i placed an order with Pretty Lavish, having not used the company before, 28 October 2025. The value of the order was approximately £100. I understand that this review is partly reflected on the courier Evri but also on pretty lavish. As of the 20 November 2025, i have neither received my order or a refund or return. My address has the potential for two postcodes as i live in a new development, the pretty lavish website would only allow me to select the lesser used protocol, i've had no issues with deliveries before. I updated Evri as soon as there was any confusion around the postcode and they said they would re-deliver. At this time i contacted pretty lavish, who also said everything was fine, they reached out to the courier. I have now asked twice for a refund/ for the parcel to be re-directed back to Pretty Lavish as it appears it will never be delivered. However, the Pretty Lavish still continue to say the parcel will be delivered. I don't understand why they can't offer a refund for goods not provided. As a first time user, i'm not impressed.
November 20, 2025
Unprompted review
Reply from Pretty Lavish
Thank you for taking the time to leave your review.
We’re sorry to hear about the delivery issues you experienced with Evri. This isn’t the level of service our delivery partners aim to provide.
You also mentioned concerns with your address at checkout, and we’ll be raising this internally to ensure there are no restrictions that could cause similar delivery problems in the future.
We understand that when you reached out to our Customer Care team, they confirmed the matter was being investigated with our courier partners. We completely appreciate your frustration, and once our team is aware of an issue, they always aim to provide an expected resolution timeframe. We’re pleased to confirm that this has now been resolved and your refund has been issued as requested.
We do hope you’ll choose to shop with Pretty Lavish again in the future.
Best wishes,
The Pretty Lavish Team x
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I always go back to pretty lavish for…
I always go back to pretty lavish for special occasion dresses or knitwear as the quality is so good. I recently had to return one item due to sizing but I left it too late over the returns policy. Pretty lavish were able to offer me a voucher so that I can buy the correct size which was much appreciated!
November 10, 2025
Unprompted review
Reply from Pretty Lavish
Thank you so much for taking the time to leave us a lovely review.
We are so pleased to hear Pretty Lavish is your go to for all your special occasions and that you are impressed with the quality of our products.
It is wonderful to hear the team were able to resolve your query and you were happy with the service provided.
We look forward to welcoming you back again soon.
Best wishes,
The Pretty Lavish Team x
A great brand with excellent quality…
A great brand with excellent quality clothes and lovely customer service.
November 3, 2025
Unprompted review
Reply from Pretty Lavish
Thank you for your positive feedback and for taking the time to leave us a review.
We are so pleased to hear of your experience with our customer service team and that you are happy with your purchase!
We look forward to welcoming you back again and stay tuned on our socials for new style being launched.
Best wishes,
The Pretty Lavish Team x
Fantastic customer service
Fantastic customer service, going beyond what they needed to do. Wrong parcel sent to PL (my fault!) And they helped to locate and return to me. Great to have a smaller company to deal with, who look after their customers. Will definitely order again 😃
November 3, 2025
Unprompted review
Reply from Pretty Lavish
Thank you for your positive feedback and for taking the time to leave us a review.
We are so pleased to hear of your experience with our customer service team.
We look forward to welcoming you back again and stay tuned on our socials for new style being launched.
Best wishes,
The Pretty Lavish Team x
Fantastic Customer Service!
This was my first time ordering and needing to use the customer service system as I had an issue with my return. All staff that I spoke to were super helpful, really understanding and it was so refreshing to have a customer service team be so open to listening, empathetic and kind and I know I will be keen to order more following the kindness I was shown by CS staff. Plus the jumper I ordered was gorgeous!
October 14, 2025
Unprompted review
Reply from Pretty Lavish
Thank you for your positive feedback and for taking the time to leave us a review.
We are so pleased to hear of your experience with our customer service team!
We look forward to welcoming you back again and stay tuned on our socials for new style being launched.
Best wishes,
The Pretty Lavish Team x
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Great quality products and fantastic…
Great quality products and fantastic customer service
October 20, 2025
Unprompted review
Reply from Pretty Lavish
Thank you for your positive feedback and for taking the time to leave us a review.
We are so pleased to hear you loved your new purchase from Pretty Lavish.
We look forward to welcoming you back again and stay tuned on our socials for new style being launched.
Best wishes,
The Pretty Lavish Team x
Despite the jumper not being as I…
Despite the jumper not being as I hoped, the customer care team were really helpful and Chantelle replied to me in 1 day and helped with advice and issues I raised in my photos of the jumper
October 22, 2025
Unprompted review
Reply from Pretty Lavish
Thank you for taking the time to leave a review.
We are pleased to hear, after contacting our customer care team, that your issue has now been resolved by our helpful team.
We appreciate your feedback and will pass this onto the relevant teams whilst we continuously strive to improve the quality of our products.
Best wishes,
The Pretty Lavish Team x
Such a lovely brand to buy from with…
Such a lovely brand to buy from with the most incredible quality!
October 20, 2025
Unprompted review
Reply from Pretty Lavish
Thank you for taking the time to leave us a review.
We are so glad to hear you are pleased with the quality of your order. We take great pride in using high quality fabrics and creating timeless designs.
We look forward to welcoming you back again soon.
Best wishes,
The Pretty Lavish Team x
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