I recently ordered several dresses from Pretty Lavish for my bridesmaids to try. They kindly extended my return window when not everyone could try them on in time, which made the process so much less... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I’ve always been a big fan of the brand but even more so after the wonderful Kiera fast tracked my order so my dress would arrive in time for my twins christening (typical mum that left her own o... See more
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Bought two dresses. Absolutely lovely but returned them because a diet (happily) is successfully shedding weight. So customer services very helpfully advised and helped the return process. They kept... See more
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Kiera was amazing with helping me resolved my missing confirmation email. Kiera got back to me within the 2 working days which PL state, and proactively sorted my issue which saved loads of back and f... See more
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Company details
Written by the company
Shop the latest affordable high fashion trends at Pretty Lavish. Free UK delivery on women’s dresses, party outfits, accessories, jackets and knitwear.
Contact info
United Kingdom
- www.prettylavish.co.uk
4.4
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 94% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
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Outdated delivery and returns fees
Outdated delivery and returns fees. For a purely online company I don’t understand how you can charge for returns?? All other companies that charge for returns have an option for in store returns. It’s not ‘to save the environment’ either because I tried to put 2 orders of returns in one box and was refused.
Why give customers free delivery over £150 when that probably means customers have ordered more than 1 size?
October 18, 2025
Unprompted review
Reply from Pretty Lavish
Thank you for your recent feedback.
We’re sorry to hear of your disappointment with our returns policy. We strive to offer fair return options for all our customers while continuing to operate responsibly.
Your feedback is really important to us, we’re always reviewing our processes to better support our sustainability efforts.
We’re pleased to confirm that we’re currently reviewing our returns process — not only to make the experience smoother for you, but also to strengthen our ongoing commitment to reducing waste and being more environmentally conscious.
Best wishes
The Pretty Lavish Team x
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Very helpful and timely
Very helpful and more than enough details given. Also responded in a decent timeframe
October 10, 2025
Unprompted review
Reply from Pretty Lavish
Thank you for taking the time to leave us feedback.
It is wonderful to hear you have found our customer care team so helpful and assisted you in a timely manner.
We hope to welcome you back again soon.
Best wishes,
The Pretty Lavish Team x
Amazing company
Great service, prompt delivery, updates of delivery were excellent. Standard of clothes always faultless.
September 21, 2025
Reply from Pretty Lavish
Thank you so much for taking the time to leave us a review.
We are so pleased to hear you received your order promptly - our warehouse intend to ship orders as quickly as possible so it is great to hear you agree!
It is lovely to hear you are pleased with your order, we look forward to welcoming you back again soon.
Best wishes,
The Pretty Lavish Team x
Reply from Pretty Lavish
Thank you for taking the time to leave us feedback.
We are so pleased to hear you are happy with your order and are impressed with the quality of our products.
We look forward to welcoming you back again soon.
Best wishes,
The Pretty Lavish Team x
Gorg clothes that are good quality and…
Gorg clothes that are good quality and fabulous customer service
September 30, 2025
Unprompted review
Reply from Pretty Lavish
Thank you for sharing your thoughts on your recent order.
We are so glad to hear you are pleased with it's quality. We take great pride in using high quality fabrics and creating timeless designs.
We hope to welcome you back again soon.
Best wishes,
The Pretty Lavish Team x
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Fantastic customer service
Fantastic customer service! I accidentally clicked standard delivery for a dress I need for a wedding tomorrow and contacted PL immediately outside their working hours. By 7.45am today they had read my message, sent me a request to pay the extra for the next day delivery and responded to my message. Efficient, helpful and saving me from not having a wedding guest dress for a Thursday wedding. Thank you Pretty Lavish, it will be a relief when it arrives tomorrow 😂👏
September 23, 2025
Unprompted review
Reply from Pretty Lavish
Thank you for your review,
We are delighted to hear when reaching out to our customer care team they have been able to help ensure your dress arrived in time for the wedding.
We will be sure to share your feedback and please do tag us in any social imagery, we love to see our customers in their Pretty Lavish outfits.
We hope you enjoy the wedding!
Best wishes
The Pretty Lavish Team x
After ordering the wrong size
After ordering the wrong size, the lovely Hannah helped me very very quickly! I submitted my query at 10 to 8 at night, outwith their working hours and had a response by 20 past 9 the following morning which I was really impressed with. Everything received is always of the highest of quality it’s my favourite place to get all my knitwear from.
September 11, 2025
Unprompted review
Reply from Pretty Lavish
Thank you for your review,
Feedback is important to us and it's wonderful to hear you have been pleased with the service received when recently reaching out to our customer care team.
We're happy to hear Pretty Lavish is a staple within your wardrobe. Please do tag us in your social imagery as we love to see how our customers style their pieces.
Best wishes
The Pretty Lavish Team x
Review for Pretty Lavish
Review for Pretty Lavish
I had an amazing experience with Pretty Lavish! I noticed a small material fault with a dress I purchased, and their customer service team was absolutely fantastic. They handled the issue quickly and professionally, replacing my dress without any hassle. The new dress is perfect — I absolutely love it! The quality, style, and service all exceeded my expectations. I’m so happy with my purchase and will definitely be shopping with them again. Highly recommend! 🌟🌟🌟🌟🌟
September 1, 2025
Unprompted review
Reply from Pretty Lavish
Thank you for your review,
We're sorry to hear you experienced an issue with a dress received however we are delighted to hear you have been pleased with the service received from our customer care team.
We will be sure to share your feedback internally as the team work hard to ensure any issues reported can be resolved. We appreciate your continued support of our brand and look forward to welcoming you back again soon.
Best wishes
The Pretty Lavish Team x
Some issues
Disappointing at first: Firstly their currier delivered my item to wrong address, emailed prettylavish customer service - no answer. Finally found where it’s been delivered which was completely different street. Opened my item and noticed that dress has stain on a side like someone had already worn it (grossed out a bit) Emailed again advising all with pictures and descriptions. They finally replied asking to submit same info. Emailed again…. Received answer 2days later that I haven’t replied to their ticket. I emailed again - no answer…. Almost 2 weeks from paying for item and no resolution.
Update : after back and forward for quite some time issue has been resolved and I can finally enjoy my purchase which is lovely after all, shame this happened but thank you for getting it done.
September 2, 2025
Unprompted review
Reply from Pretty Lavish
Thank you for your review,
We're sorry to hear you have not been happy with the customer service you have recently experienced.
We would not expect our couriers to deliver your parcel to another address or for the product to be received in a less than expected condition.
At this time there is a 2 working day response time to our emails however, we are continuously looking at ways to improve our customer experience and your feedback is important to us. We are pleased to confirm our customer care team have been in touch with you directly and a resolution has been arranged.
We hope to have restored your faith within Pretty Lavish and you will return to shop with us again.
Best wishes
The Pretty Lavish Team x
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Lovely customer service experience
Lovely customer service experience, they guided me through everything very clearly and were very positive. Thanks Pretty Lavished Team!
August 29, 2025
Unprompted review
Reply from Pretty Lavish
Thank you for your review,
We are delighted to hear you have been happy with the service received from our customer care team.
The team work hard to ensure all customer enquiries can be resolved quickly and its lovely to hear you agree.
Best wishes
The Pretty Lavish Team x
Lovely Bridal Event
Really lovely event, well organised and learned alot from the hair and makeup artist!
August 28, 2025
Unprompted review
Reply from Pretty Lavish
Thank you for taking the time to leave your recent review.
It is so lovely to hear you found it a great experience.
We are so pleased you had a lovely time visiting and hope to welcome you back again soon.
Best wishes,
The Pretty Lavish Team x
Absolutely loved the bridal event
Absolutely loved the bridal event! Everyone was so welcoming, thank you so much!!
August 28, 2025
Unprompted review
Reply from Pretty Lavish
Thank you so much for taking time to leave us feedback.
We are so pleased you had a lovely time and found our team so friendly and helpful.
We hope to welcome you again soon.
Best wishes,
The Pretty Lavish Team x
Not worth it
Very disappointed from this brand. Given the fact that the dress prices are >£100 I was expecting good material but not. I got a dress which is: 100% polyester (not healthy material); made in China (very expensive for the material origin); the dress got melted with one iron try. I have started to believe the brand is a scam, as I have never seen such a thing before from expensive brands.
August 25, 2025
Unprompted review
Reply from Pretty Lavish
Thank you for your review,
We're sorry for the disappointment experienced with your recent purchase.
We strive to provide our customers with as much detail as possible whilst shopping on our website . Within our product description we publish the material composition and if any further information is required our customer care team are available to contact via our contact us page.
We ask customers to reach out to our customer care team with any issues as we would like to ensure we can help where possible. As we have been unable to locate any contact regarding this issue we have requested further order information from you and we hope to hear from you soon.
Best wishes
The Pretty Lavish Team x
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Had an issue with a couple of dresses…
Had an issue with a couple of dresses and they were very quick to rectify them.
I also like their sustainability efforts too
August 18, 2025
Unprompted review
Reply from Pretty Lavish
Thank you for taking the time to leave us feedback.
Whilst we are sorry to hear there was an issue with your order, it is wonderful to hear you have been happy with the service you have received from the team to rectify this.
We try to ensure all emails are responded too as quickly as possible and its great to know you agree!
We hope to welcome you back again soon.
Best wishes,
The Pretty Lavish Team x
I have recently experienced great…
I have recently experienced great customer service following a small issue with a dress received- my query was quickly answered and the issue promptly resolved. Great service, thank you!
August 13, 2025
Unprompted review
Reply from Pretty Lavish
Thank you for taking the time to leave us feedback.
It is wonderful to hear you have been happy with the service you have received from the team.
We try to ensure all emails are responded too as quickly as possible and its great to know you agree!
We hope to welcome you back again soon.
Best wishes,
The Pretty Lavish Team x
Great customer service and email…
Great customer service and email contact. I ordered 3 dresses and only 2 arrived. Great service from team and reimbursed within days. Definitely recommend pretty lavish and will re order
August 6, 2025
Unprompted review
Reply from Pretty Lavish
Thank you for taking the time to leave us feedback.
We are so pleased to hear you had a good experience with our customer care team. We love to provide helpful and timely service and it's wonderful to know we met your expectations.
We look forward to welcoming you back again soon.
Best wishes,
The Pretty Lavish Team x
Fab service
Quick reply, professional and friendly and helped with my query almost instantly. Chantelle was fab - thank you!
August 4, 2025
Unprompted review
Reply from Pretty Lavish
Thank you for taking the time to leave us feedback.
It is wonderful to hear you have found our customer care team so helpful. We will be sure to pass on your comments to our team.
We look forward to welcoming you back again soon.
Best wishes,
The Pretty Lavish Team x
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The customer service from this company is excellent!
The customer service from this company is excellent! Andi informed me that the dress I was after was not going to be restocked and also took the time to search for an alternative for me. Very polite, very helpful and timely. I have since bought an alternative style and if the dress is as good as the service, I shall be thrilled.
July 30, 2025
Unprompted review
Reply from Pretty Lavish
Thank you for taking the time to leave us feedback.
It is wonderful to hear you have found our customer care team so helpful. We appreciate your comments as we are continuously looking for ways to improve our customer service.
I will be sure to pass on your feedback to the team and we hope to welcome you back again soon.
Best wishes,
The Pretty Lavish Team x
Erin was so helpful with bridesmaid dresses!
Erin was so helpful when I was struggling with sold out bridesmaid dresses. She kept me informed on the restock dates and even though it was close (10 days before the wedding), we got them!
The dresses were absolutely beautiful, great quality for the price and gorgeous colours - my bridesmaids looked incredible and so comfy all day.
Thanks again Erin, I can't tell you how grateful I am for your reassurance and help throughout the whole experience
June 27, 2025
Unprompted review
Reply from Pretty Lavish
Thank you for taking the time to leave us feedback.
It is wonderful to hear you have been so pleased with the service you have received from our team.
We try to ensure our service is as helpful and prompt as possible and it's great to know you agree! We will be sure to pass your feedback on to our team.
We hope to welcome you back again soon.
Best wishes,
The Pretty Lavish Team x
Chantelle at Pretty Lavish was so…
Chantelle at Pretty Lavish was so helpful, I was looking for stores that stocked PL, instead of just listing, Chantelle asked for my postcode and then listed stores near me. Good customer service is everything.
On another note, PL items are such high quality. I was presently surprised.
July 29, 2025
Unprompted review
Reply from Pretty Lavish
Thank you for your positive feedback.
We are so pleased to hear you loved your new purchase from Pretty Lavish and our team were on hand to help with your query.
We look forward to welcoming you back again soon.
Best wishes,
The Pretty Lavish Team x
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