Prezzybox Reviews 2,320

TrustScore 4.5 out of 5

4.4

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Rated 5 out of 5 stars

I order from Prezzybox from Australia to my UK family. Only issue is the default country stays Australia, despite entering a UK address, but can be resolved by paying through PayPal, which I don't r... See more

Rated 5 out of 5 stars

Bought as a gift for Christmas for a colleague whose family love games and drinking. So seems the perfect present. Ordering was easy and delivery was within two days and well packaged, I would def... See more

Rated 5 out of 5 stars

An unusal gift for foodies. The items have a long date which means I was able to buy them and package up before Christmas but the recipient doesn't have to use immediately. They are available in veg... See more

Rated 4 out of 5 stars

I purchased the microwaveable bagpuss for a gift. It arrived quicker than I expected. Unfortunately I don’t feel I can give it to the person as it does not look like bagpuss apart from the colour, the... See more

Company replied

Company details

  1. Gift Shop
  2. Toy Store

About Prezzybox

Written by the company

We're on a mission to create moments of happiness for friends and family, by delivering the extraordinary. We aim to sell the kinds of gifts to trigger that moment of excitement and elation when you find them, when you give them, and when they open them. Sale GIFTS FOR HER BEST SELLERS

Contact info

4.4

Excellent

TrustScore 4.5 out of 5

2K reviews

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Rated 1 out of 5 stars

Absolute dogshit

My order suddenly became “partially shipped” the day before 1 of 2 items arrived.

Still waiting for the other. I can only assume that they take me for an utter mug.

Will not be ordering from prezzybox again.

February 14, 2025
Unprompted review
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Reply from Prezzybox

Hi! Thank you for your feedback.Unfortunately, we cannot see the order information from this review so we have asked for additional information for us to be able to locate your order and help resolve this for you. Please get in touch and our team will be happy to assist you and resolve this as quickly as possible. We apologise for the inconvenience and appreciate your feedback. The Prezzybox Team

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Rated 4 out of 5 stars

We first met here jigsaw -user error

I wrote a pretty negative review on here at the weekend, after the item I had ordered turned up with the wrong information on it.

It turns out, this was completely my mistake - user error on inputting the postcode. The team at Prezzybox very patiently managed my moaning and grumbling, and then politely shared the reason the highlighted location on the personalised jigsaw I'd ordered was incorrect.

I feel pretty embarrassed, but just wanted to say that throughout the whole process the Prezzybox team were calm, polite and focused on trying to get to the bottom of the matter.

Lesson to me is to pay more attention when trying to personalise a gift...

Thanks for your help, sorry for being a bit of an idiot.

February 1, 2025
Unprompted review
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Rated 5 out of 5 stars

Pleased with quality

Promp delivery. Goods were as stated on the website. I was very pleased with the quality of the goods, and went back on line to order more of the same as other gifts.

January 16, 2025
Rated 5 out of 5 stars

Good item and good customer service

Goods were great. Delivery took much longer than expected. Contacted Prezzybox who were great and apologised and resolved.
Ordered same items again as so good and delivery came quickly.

January 22, 2025
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Reply from Prezzybox

Hello!

Thank you for your feedback. We’re glad you were happy with the goods, but we’re sorry that the delivery time didn’t meet your expectations. We’ve already reached out via email and have refunded your delivery fee. Please do not hesitate to contact us in case you have any questions or concerns.

The PrezzyBox Team

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Rated 4 out of 5 stars

The gifts were really lovely!

The gifts were really lovely! i have taken one star off only because Prezzybox don't offer any gift wrapping or gift note option - if they did this I would rate it 5 stars and more if possible!

January 22, 2025

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