Primera Sports Reviews 

Great purchase at the Parkstone, Poole store. I needed to buy an entire set up, bike, helmet, shoes, pedals etc. Clive assisted me and built me a kit after listening to my requirements and ability level. Vince then sized me up once the bike was built instore, which took over an hour. He took the time to explain how different elements can be tweaked and exchanged etc, nothing was rushed

I wouldn’t shop anywhere else! Great experience, and looking forward to my free service in a month or so!

I recently bought my first racing bike from Primera Poole. With little knowledge of road bikes I was extremely happy with the help and support from the guys at the store. I was mainly helped by Vince who showed me a range of different bikes and helped me find the right one.
Cheers guys👍🏼👍🏼

Great service. I recently bought a bike from Primera and highly recommend them.

The guys were great! I bought my first road bike from primera and they helped me fit and fine tune the geometry to what i was looking to use the bike for, as well as giving comprehensive maintenance advice.
Can't recommend enough

After finding a model I was interested online, I visited the Poole store and was able to try the frame sizes of similar model to ensure a good fit and then put down a deposit for the bike I wanted. I then arranged a collection date along with fitting etc and all the other attachments needed where there when I arrived. Vince and Clive make you feel welcome and knowledgeable, definitely worth the long travel to get there.

From start to finish, I could not have asked for a more professional or pleasant experience at Primera Poole.

Extremely helpful throughout the whole process. These guys really know their stuff and they are more than happy to share every bit of advice if you ask for it.

Special thanks to Vince. Everything you would want when buying a bike. I was guided from start to finish and I could not be happier with my results.

You can really tell that these guys are passionate about bikes and just want to share that with their customers.

Fantastic service and set me up on my new gravel bike with Darren keeping me updated throughout the process I cannot recommend them enough.

Always friendly and welcoming when visiting the store.

The staff are happy to give any advice, irrespective of whether it leads to a big or small purchase. Their passion and knowledge for cycling always shine through.

Always great service, friendly polite and knowledgeable.
Jayson

Guys we’re really helpful sorted a bike for me and set all up will be returning

As ever Clive and Vince were the consummate professionals. I have dealt with them over the last 10plus years and the service and help has never dropped anything short of amazing. This a rare commodity on today’s world of online. Keep it up Primera.

Thank you as ever Team! Great product and super service

Great team, always happy to help !
I have been a customer for 5 years and the team have always given us exceptional service !

Fantastic customer service from start to finish. Thank you

Great help from the guys at Primera Poole. (Namely Vince and Clive) They're always happy to help, give good advice and the after sales service is top notch.
Probably the reason I've been using them / they've been getting me out of the sh#t for the best part of 20 years. OMG!

Friendly, knowledgable and always prepared to go the extra mile for you. Premier service!

I took my bike in to get its tire replaced. They did it very well. I’m very happy. Would 100% recommend. Lovely people there too.

The guys at Primera in Poole are extremely friendly and helpful. Top quality service every time I go in there and they always have the parts I'm looking for without having to wait for delivery.

A very disappointing after sales experience. I bought a bike which developed a serious fault which is covered either by the Consumer Rights Act and the manufacturers warranty. The fault was related according to the manufacturer due to a wrong expander plug being installed. Neither Primera nor the manufacturer would take on responsibility for this. The part is safety critical.

I was passed over to the manufacturer to order the replacement part and labour at my own cost. It's now 2 months on and the bike is still out of action. I've been advised of further delays.

Whilst the person I was working with was polite and helpful however I got nothing out of it.

Under the Consumer Rights Act it is reasonable to get 6 years cover especially with the price of the bike. Given that this was a setup issue that occurred before I took ownership it is reasonable to have it repaired under that act. The part in question as mentioned is safety critical, it's concerning that this was not checked before I took ownership.

Great experience purchasing a Scott gravel bike, the staff member was super helpful, very knowledgeable and took their time in making sure I was set up with everything, and good to go!