Principle Estate Management Reviews 

627
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Evaluating 308 reviews, reviewers had a great experience with this company. Customers frequently mention that the staff members are exceptionally helpful, incredibly friendly, and always available to provide detailed information and guidance with any questions. People note that routine maintenance requests and various property issues are typically handled promptly and efficiently by the dedicated onsite team. However, some people mentioned experiencing quite frustrating communication delays, including a complete lack of timely responses to multiple emails or phone calls. A few consumers also pointed out persistent difficulties regarding unresolved property maintenance issues, poor overall service quality, and quite unsatisfactory management changes experienced over time.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, describing them as friendly, incredibly helpful, and attentive... See more

Service

People report ambiguous experiences with service, as opinions are sharply divided among residents. While many... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting professional communication and... See more

Response time

Clients share ambiguous opinions on response time, as experiences vary widely. While some reviewers praise... See more

Location

Customers consistently note ambiguous experiences with location, expressing both strong appreciation and some... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Ross... he saved my life 😆. Actually this agen brought me to a few properties to meet my preferences and expectations even from beginning we arranged only one viewing. I'm very satisfied w... See more

Company replied

Rated 5 out of 5 stars

Great from the start of viewing to receiving keys to my property 😀 Ross was very helpful friendly & always available by phone whenever needed nothing was too much trouble for him. Made me feel at... See more

Company replied

Rated 5 out of 5 stars

I would like to express my heartfelt thanks to Ross, Courtney, and also Rachel for all of your support in helping me find a house where I can start a fresh chapter in my life. Your kindness, patienc... See more

Company replied

Rated 5 out of 5 stars

From emailing the maintenance request to job being completed was maximum 2 weeks. Kiran Shoker responded to the initial email and instructed works to be carried out. Request was for bulbs in the two... See more

Company replied


Company details

  1. Property Management Company

Written by the company

We are award-winning property management specialists operating throughout the UK. We care about people, not just properties and we’re committed to positively impacting the everyday lives of those in our communities.


Contact info

4.1

Great

TrustScore 4 out of 5

627 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 91% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.1

All reviews

(627)

292 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

As we moved into southside Steve was…

As we moved into southside Steve was really helpfully. Helping us to navigate the city with local supermarkets and how the site works with post and other stuff

August 3, 2026
Unprompted review
Principle Estate Management logo

Reply from Principle Estate Management

Thank you for your feedback, it's much appreciated! We will pass your comments onto Steve & the team

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Rated 5 out of 5 stars

Great service from Steve Till at…

Great service from Steve Till at southside

August 3, 2026
Unprompted review
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Reply from Principle Estate Management

Thank you for your feedback, it's much appreciated! We will pass your comments onto Steve & the team

Rated 5 out of 5 stars

Steve and the team at southside are…

Steve and the team at southside are nothing shy of brilliant. Always on hand to help and make you comfortable with any issues you may face or come across

August 7, 2026
Unprompted review
Principle Estate Management logo

Reply from Principle Estate Management

Thank you for your feedback, it's much appreciated! We will pass your comments onto Steve & the team

Rated 5 out of 5 stars

My experience with Ross and Courtney…

My experience with Ross and Courtney Reid has been amazing. Great communication, very professional and overall a smooth journey.
Thank you so much to both of you we will be happy here in our forever home

August 5, 2026
Unprompted review
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Reply from Principle Estate Management

Thank you for your feedback, it's much appreciated! We will pass your comments onto Ross, Courtney & the team

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Rated 5 out of 5 stars

Highly recommend this agency

Ross... he saved my life 😆. Actually this agen brought me to a few properties to meet my preferences and expectations even from beginning we arranged only one viewing. I'm very satisfied with this experience. Later all documents and some small problems after moving, agency sorted out immediately. If in a future I'll need to relocate, definitely this agency will be the first, where I'll ask for help. Thank you 😊

August 4, 2026
Unprompted review
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Reply from Principle Estate Management

Thank you for your feedback, it's much appreciated! We will pass your comments onto Ross & the team

Rated 5 out of 5 stars

While at Southside I received a really…

While at Southside I received a really friendly welcome from Steve

July 31, 2026
Unprompted review
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Reply from Principle Estate Management

Thank you for your feedback, it's much appreciated! We will pass your comments onto Steve & the team

Rated 5 out of 5 stars

Brogan is amazing!

I would just like to take the time to pass on my thanks and appreciation to Brogan in the estates management team who has been incredible in helping us process information and access info regarding some work we are helping out with. She has been so efficient, kind and accurate. A credit to your team and business. Thankyou Brogan!

July 31, 2026
Unprompted review
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Reply from Principle Estate Management

Thank you for your feedback, it's much appreciated! We will pass your comments onto Brogan & the team

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Rated 5 out of 5 stars

I would like to express my heartfelt…

I would like to express my heartfelt thanks to Ross, Courtney, and also Rachel for all of your support in helping me find a house where I can start a fresh chapter in my life. Your kindness, patience, and encouragement throughout the process have meant more to me than words can express. I'm truly grateful for everything you've done, and I couldn't have done it without your help.

Thank you for helping make this new beginning possible.

July 30, 2026
Unprompted review
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Reply from Principle Estate Management

Thank you for your feedback, it's much appreciated! We will pass your comments onto Ross, Courtney, Rachel & the team

Rated 1 out of 5 stars

Avoid

Awful company, worst then the last who were terrible!

Add extra charges to maintenance bill without being done. Also extra charges not related to the building.

Dont listen to concerns. Has been break ins to the building and nothing improved regarding safety issues.

Dont complete maintenance jobs, leave the building unsafe and broken main doors and gates broken for over 3 years.

Would highly avoid. All they care about is money and not about residents or their safety.

July 7, 2026
Unprompted review
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Reply from Principle Estate Management

Hi there and thank you for your feedback. We would like to investigate this as quickly as possible. Please email bbeasmore@principleestate.co.uk which will enable us to investigate further.

Rated 5 out of 5 stars

Helpful Staff

I was working at Southside and didnt know the place at all as it was my first time i had ever visited. There was a really warm welcome from a guy called Steve.
Helped me loads with getting around the area. Full of knowledge of the site and local area.
Never caught his surname but genuinely helpful and made my life so much easier.
Thanks

July 30, 2026
Unprompted review
Principle Estate Management logo

Reply from Principle Estate Management

Thank you for your feedback, it's much appreciated! We will pass your comments onto Steve & the team

Rated 5 out of 5 stars

Very friendly welcome from Steve great…

Very friendly welcome from Steve great guy very helpful

July 18, 2026
Unprompted review
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Reply from Principle Estate Management

Thank you for your feedback, it's much appreciated! We will pass your comments onto Steve & the team

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Rated 5 out of 5 stars

while at Southside i received a really…

while at Southside i received a really friendly welcome from Steve and he was very helpfully as it was my first time working there i felt so comfortable and had a lovely experience

July 22, 2026
Unprompted review
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Reply from Principle Estate Management

Thank you for your feedback, it's much appreciated! We will pass your comments onto Steve & the team

Rated 5 out of 5 stars

⭐️⭐️⭐️⭐️⭐️

Steve at southside is always friendly and helpful. 5 stars all round!

June 1, 2026
Unprompted review
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Reply from Principle Estate Management

Thank you for your feedback, it's much appreciated! We will pass your comments onto Steve & the team

Rated 5 out of 5 stars

Prompt and professional services

Prompt and professional services. Nice experience working with Aliyah and Stacy.

July 20, 2026
Unprompted review
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Reply from Principle Estate Management

Thank you for your feedback, it's much appreciated! We will pass your comments onto Aliyah, Stacy & the team

Rated 5 out of 5 stars

Its great to have jemma and antonio…

Its great to have jemma and antonio looking after our building. They are super helpful and respond quickly when there's a problem. We're very thankful for their hard work.

July 22, 2026
Unprompted review
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Reply from Principle Estate Management

Thank you for your feedback, it's much appreciated! We will pass your comments onto Jemma, Antonio & the team

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Rated 5 out of 5 stars

Sophie and the team are super…

Sophie and the team are super responsive to any issues that came up(if any) and super accommodating to me for my whole stay. The location is perfect for me, near work and uni and not far from the train station, i really can’t complain.
The flat itself is spacious, more than enough for me and my girlfriend when she stays over too :)

July 20, 2026
Unprompted review
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Reply from Principle Estate Management

Thank you for your feedback, it's much appreciated! We will pass your comments onto Sophie & the team

Rated 5 out of 5 stars

Lettings experience

I have viewed a property with Ross and now I will be moving in. Courtney has dealt with paperwork. Communication and service has been good. Both are friendly and helpful.

July 17, 2026
Unprompted review
Principle Estate Management logo

Reply from Principle Estate Management

Thank you for your feedback, it's much appreciated! We will pass your comments onto Ross, Courtney & the team

Rated 5 out of 5 stars

5 stars – excellent service

I had an excellent experience with Principle Estate Management. The team was professional, responsive, and efficient. A special thank you to Aliyah Lowe and the Credit Control team for their outstanding customer service.
Thank you, Aliyah and the entire team, for your support and professionalism.

July 16, 2026
Unprompted review
Principle Estate Management logo

Reply from Principle Estate Management

Thank you for your feedback, it's much appreciated! We will pass your comments onto Aliyah & the team

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