I don't have a desktop computer or laptop so struggled to place my order via my phone originally. After borrowing someone's laptop I managed to place my order 3 X Groupons and annoyingly you have t... See more
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Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
This is the first time I use Printerpix, I have found that their website is ok but not very user friendly. The photobook templates are limited but again is ok, at least it has the custom design opti... See more
Company replied
I received conflicting emails from the Support Team. One group suddenly gave me 72 hours to complete a complex project and threatened to delete the file. Then other emails promised to keep the 84% v... See more
I'm pleased with my photobook but I feel the app could be improved as it can be frustrating trying to fit some photos into a space. I designed my own book using layouts for how many photos for each pa... See more
Company details
About Printerpix UK
Written by the company
Welcome to PrinterPix
Capture, create and print your most treasured memories with Printerpix. There is nothing comparable to holding a photograph, flipping through a photo book or displaying a beautiful canvas featuring a loved one.
Our team of highly qualified printing experts use only the latest and greatest equipment, so that your photographs look their best in the photo books, calendars and canvases you design.
Printerpix makes your memories last a lifetime.
Capture, create and print your most treasured memories with Printerpix. There is nothing comparable to holding a photograph, flipping through a photo book or displaying a beautiful canvas featuring a loved one.
Our team of highly qualified printing experts use only the latest and greatest equipment, so that your photographs look their best in the photo books, calendars and canvases you design.
Printerpix makes your memories last a lifetime.
Contact info
Capital House, 25 Chapel Street, NW1 5DH, London, United Kingdom
- contactus@printerpix.co.uk
- www.printerpix.co.uk
3.2
Average
47K reviews
Replied to 99% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Would recommend
Easy to order when received happy with the quality of the product. Very happy
April 10, 2026
Unprompted review
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Great value and quality of the printing…
Great value and quality of the printing on the double sided fleece blanket.
April 8, 2026
Unprompted review
Canvas
I ordered quite a large canvas and was really pleased with the outcome. It didn't take long to arrive and I would definitely order again
April 7, 2026
Unprompted review
Poor quality and customer
Poor quality print. No mount, wonky picture, pixelated photo. Cheap frame. Despite no quibble guarantee policy, refused to refund. Appalling customer service. I recommend people avoid at all costs.
Update 17 April. Printerpix posted a response on TrustPilot asking I get back in touch. I did so. They offered me a discount if I ordered the product again. So I have to spend more money to get a replacement for the product I wasn’t happy with in the first place. As I said before, looks like you should avoid at all costs. Them getting in touch offering to help is clearly just window dressing.
April 1, 2026
Unprompted review
Reply from Printerpix UK
Dear Nick,
Thank you for taking the time to share your feedback. We are truly sorry to hear about your experience with the quality of your print and the issues you described. Please accept our sincerest apologies for any disappointment or inconvenience this has caused. We take your concerns very seriously, and it is never our intention to provide anything less than the best service and products to our customers.
To ensure we fully understand what happened and to find a way to address your concerns appropriately, we kindly invite you to reach out to us directly at https://printerpixcom-projecthelp.freshdesk.com/support/tickets/new. We would appreciate the opportunity to look into this matter and ensure that it is resolved to your satisfaction.
Thank you for your patience and for giving us the chance to make this right. We look forward to hearing from you and assisting you further.
Best regards,
Joey
Printerpix
I was supported to reactivate my…
I was supported to reactivate my expired photo books and the results were fantastic - thank you !
March 31, 2026
Unprompted review
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canvas
Really pleased with my canvas, this is my 6th canvas, l always do one after every holiday for my wall. Photo pictures really bright its nice memories everybody always comments on my holiday canvas, well done Printerpix will be putting in another order next year after next holiday. l got 3 calendars for the family members l went with and those were brilliant too they was really pleased with them.
April 11, 2026
Unprompted review
That was thAvoid this place because of the poor quality of customer service e last time I’ll use this…
That was the last time I’ll use this site to create an album! I had one finished album and one in progress, and I wanted to buy both at the same time. My album in progress disappeared, so I asked customer service for help. It’s already very difficult to find the contact details, but on top of that, customer service consists solely of automated responses. In the end, they updated my account, which resulted in all the photos from my finished albums being deleted, leaving only the text, and I never saw the album I was working on again. When I asked to be called back, I only received automated responses... what a waste of time!
NB: I can’t reply to printer pix’s comment below, but I haven’t received any emails...
March 1, 2026
Unprompted review
Reply from Printerpix UK
Dear Lorelei,
Thank you for sharing your experience with us. I am truly sorry to hear about the difficulties you've faced, especially regarding the disappearance of your album in progress and the issues caused by our customer service process. I understand how frustrating and disappointing this must be, and I sincerely apologize for the inconvenience and time lost.
Please know that your feedback is very important to us, and we want to do everything we can to make this right. We kindly ask you to reply to the email we have sent you so we can further investigate the situation and ensure that your concerns are addressed to your satisfaction.
Thank you for your patience and for giving us the opportunity to resolve this matter. We look forward to hearing from you and assisting you further.
Best regards,
Joey
Printerpix
I had the worst experience
I had the worst experience with Printerpix. The first time I ordered it was 666 rupees, the money got deducted but later I was informed it was cancelled only after I wrote an email to customer service and I still didn’t get a refund. I reordered it now the price got increased to 888. I still didn’t get any refund.
April 15, 2026
Unprompted review
Reply from Printerpix UK
Dear Samhitha,
Thank you for sharing your experience with us. I am truly sorry to hear about the issues you've encountered regarding your order and the delays in processing your refunds. We understand how frustrating it must be to have your payments deducted without receiving the expected resolution, and I sincerely apologize for the inconvenience this has caused you.
Please rest assured that we take your concerns seriously. We have sent you an email to further investigate this matter and to ensure that it is resolved to your satisfaction. We kindly ask you to reply to that email so we can assist you effectively and address your concerns.
Thank you for your patience and understanding. We genuinely appreciate the opportunity to make this right and look forward to hearing from you soon.
Best regards,
Joey
Printerpix
Thank you Nathan Lewis
I am a long term customer of Printerpix and am happy with the quality of the photo albums and calendars I make up and order. I like to have things in chronological order so always do my own placements and sizing of frames. I have found the latest edition much more time consuming to get the photos in place as they kept going as background.
I recently completed my 3 x 100 page albums to use my Groupon voucher, which I had previously arranged could be extended. This took a very long time to sort out due to the continual automated responses.
Eventually I got to Nathan Lewis who was exceptionally helpful and had my albums ordered for me very quickly. These have now arrived and I am very happy with them. A big thank you to Nathan.
April 13, 2026
Unprompted review
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Just warning everyone to not purchase…
Just warning everyone to not purchase any products from Printerpix Printerpix . I purchase 3 photobooks recently for a significant amount of money - all 3 are damaged and Printerpix are not honouring their 100% satisfaction guarantee or responding to my emails. I will be reporting them to the Trading standards for misrepresentation in sale of goods.
March 28, 2026
Unprompted review
Reply from Printerpix UK
Dear Shannon,
Thank you for taking the time to share your experience with us. I am truly sorry to hear about the damage to your photobooks and the difficulties you've faced in getting a response from our team. I understand how upsetting it must be to invest in our products and not receive the quality and service you expected. Please accept my sincere apologies for the frustration and inconvenience this has caused.
We take your concerns very seriously, and we want to do everything we can to resolve this matter to your satisfaction. We have sent you an email to further investigate your issue and to find a suitable solution. Could you please reply to that email so we can assist you directly?
Thank you for your patience and understanding. We genuinely value your feedback and the opportunity to make things right.
Best regards,
Joey
Printerpix
Terrible company
Terrible company. My photo prints arrived totally distorted and Printerpix UK refused to help despite sending images of how badly warped the photo images were that I received. Avoid they are a scam
March 20, 2026
Unprompted review
Reply from Printerpix UK
Dear Shona,
Thank you for sharing your experience with us. I am truly sorry to hear about the distortion of your photo prints and the lack of support you received from Printerpix UK. I understand how disappointing and frustrating it must be to receive products that do not meet your expectations, especially after providing images to demonstrate the issue. Please accept my heartfelt apologies for any inconvenience this has caused you.
We take your concerns very seriously and want to resolve this matter to your satisfaction. We have sent you an email to look into your case further and to find the best solution. Kindly reply to that email so we can assist you directly.
Thank you for your patience and understanding. We genuinely appreciate your feedback and the opportunity to make things right.
Best regards,
Joey
Printerpix
Amazing photo books and amazing service
I had an issue when I couldn’t get to finalise the second photo book of my order. Without the help of Nathan Lewis I probably would never have succeeded. Nathan went above and beyond to get everything sorted for me. He was very patient and certainly very efficient and it’s thanks to him that I have now received my photo book and I’m delighted with it. Thank you Nathan.
April 10, 2026
Unprompted review
Please be careful with this company!!
They promise you the world with rush deliveries and even charge you extra for it. I placed my rush order on Saturday evening and was told it would be with me by Wednesday or Thursday. I then received an email order confirmation to say it would not be with me until the following week, nearly a week later than when I actually needed the gift for. Customer service is completely non-existent, you will speak to a fake bot Hannah who just creates tickets for you with no resolution and no one responding to the tickets. I have sent multiple emails (tickets) requesting to cancel my order and had no response. Going to be reporting as fraud, please be careful before purchasing, I wish I had read the reviews beforehand!!
April 13, 2026
Unprompted review
Reply from Printerpix UK
Dear Customer,
Thank you for taking the time to share your experience. I am genuinely sorry to hear about the issues you faced with the rush order and the difficulties you encountered with our customer service. I understand how frustrating it must be to be promised a delivery date that was not met, especially when you needed the gift urgently. Please accept my deepest apologies for the inconvenience this has caused.
We take your concerns seriously and want to ensure we address this matter properly. To help us do so, I kindly ask you to reach out to us directly at (https://printerpixcom-projecthelp.freshdesk.com/support/tickets/new). This will allow us to look into your case thoroughly and work towards a resolution that meets your expectations.
Thank you for your patience and understanding. We truly appreciate your feedback and the opportunity to make things right.
Best regards,
Joey
Printerpix
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Very helpful!
Jayden Ross was so helpful when I didn’t receive an order confirmation email . I was worried the order wouldn’t come in time if at all. Great communication and updates. Thanks so much
April 10, 2026
Unprompted review
Poor quality and no customer service
Ordered several calendars but the quality was very poor. Despite sending photos and messaging several times they did not reply with a resolution. There is also no telephone number so if you encounter a problem you can forget any level of customer service. Personally I will never use them again, total waste of money! Avoid!
December 8, 2025
Unprompted review
Reply from Printerpix UK
Dear Jane,
Thank you for sharing your feedback. I am truly sorry to hear about your experience with the calendars and the lack of support you received despite reaching out multiple times. I understand how disappointing it must be to be dissatisfied with the quality and to feel ignored, especially after investing your money. Please accept my sincere apologies for any frustration this has caused.
We take your concerns very seriously, and we would like to resolve this matter to your satisfaction. To do so, I kindly ask you to contact us directly at (https://printerpixcom-projecthelp.freshdesk.com/support/tickets/new). This will allow us to investigate your case thoroughly and ensure we address all your concerns properly.
Thank you for your patience and for giving us the opportunity to make things right. We genuinely appreciate your feedback.
Best regards,
Joey
Printerpix
Good Quality
I have had a number of collage canvases from Printerpix and have been extremely happy with the service and quality. The price is reasonable when there is an offer on.
April 8, 2026
Unprompted review
I’ve still not received my product even…
I’ve still not received my product even though I paid for fast track delivery tha was over a week ago
April 10, 2026
Unprompted review
Reply from Printerpix UK
Dear Customer,
Thank you for bringing this to our attention. I am very sorry to hear that you have not yet received your product despite paying for fast track delivery over a week ago. I understand how frustrating and disappointing this must be, especially given the expectation of a quicker delivery.
Please accept my deepest apologies for the inconvenience caused. To help us resolve this issue promptly and ensure your satisfaction, I kindly ask you to reach out to us directly at (https://printerpixcom-projecthelp.freshdesk.com/support/tickets/new). This will enable us to investigate the matter thoroughly and assist you accordingly.
We appreciate your patience and understanding, and we are committed to making this right.
Best regards,
Joey
Printerpix
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DO NOT USE THIS COMPANY!!!!
DO NOT USE THIS COMPANY!!!!!
Great website easy to use makes you think they will be reputable !! Not the case - item has taken far longer than expected - automised customer service responses and no sign of item having paid for RUSH delivery ruined special birthday gift !! Wish I had gone elsewhere Avoid at all costs
April 10, 2026
Unprompted review
Reply from Printerpix UK
Dear Victoria,
Thank you for sharing your feedback. I am truly sorry to hear about the delay and the experience you had with our service, especially since it impacted a special birthday gift. I understand how upsetting it must be to feel let down after choosing us for such an important occasion, and I sincerely apologize for any frustration this has caused.
Your experience does not reflect the standards we aim to uphold, and we genuinely want to make things right. To ensure we address your concerns properly and resolve this matter to your satisfaction, I kindly ask you to reach out to us directly at (https://printerpixcom-projecthelp.freshdesk.com/support/tickets/new).
Thank you for your patience and understanding. We truly appreciate the opportunity to make this right.
Best regards,
Joey
Printerpix
This was great the size option is…
This was great the size option is excellent
April 7, 2026
Unprompted review
I ordered from printer pix a luxury…
I ordered from printer pix a luxury photo album, when it arrived the clarity and photos were absolutely stunning I would recommend these guys, you won't be disappointed
April 7, 2026
Unprompted review
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