I don't have a desktop computer or laptop so struggled to place my order via my phone originally. After borrowing someone's laptop I managed to place my order 3 X Groupons and annoyingly you have t... See more
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Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
This is the first time I use Printerpix, I have found that their website is ok but not very user friendly. The photobook templates are limited but again is ok, at least it has the custom design opti... See more
Company replied
I received conflicting emails from the Support Team. One group suddenly gave me 72 hours to complete a complex project and threatened to delete the file. Then other emails promised to keep the 84% v... See more
I'm pleased with my photobook but I feel the app could be improved as it can be frustrating trying to fit some photos into a space. I designed my own book using layouts for how many photos for each pa... See more
Company details
About Printerpix UK
Written by the company
Welcome to PrinterPix
Capture, create and print your most treasured memories with Printerpix. There is nothing comparable to holding a photograph, flipping through a photo book or displaying a beautiful canvas featuring a loved one.
Our team of highly qualified printing experts use only the latest and greatest equipment, so that your photographs look their best in the photo books, calendars and canvases you design.
Printerpix makes your memories last a lifetime.
Capture, create and print your most treasured memories with Printerpix. There is nothing comparable to holding a photograph, flipping through a photo book or displaying a beautiful canvas featuring a loved one.
Our team of highly qualified printing experts use only the latest and greatest equipment, so that your photographs look their best in the photo books, calendars and canvases you design.
Printerpix makes your memories last a lifetime.
Contact info
Capital House, 25 Chapel Street, NW1 5DH, London, United Kingdom
- contactus@printerpix.co.uk
- www.printerpix.co.uk
3.2
Average
47K reviews
Replied to 99% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great PhotoBooks
I have been using Printerpix now for nearly 5 years. I find the site very easy to use. The quality of the books are excellent and if you have any questions or need help the team are always very helpful.
April 9, 2026
Unprompted review
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Hannah was excellent in sorting out my…
Hannah was excellent in sorting out my issues with delivery
April 6, 2026
Unprompted review
Fabulous product
I found this company by chance searching online to produce a framed copy of a photograph.
It was easy to put together online and choose the Size and frame colour.
It was a very reasonable price and was posted promptly. It was well packaged.
The colours look great and I'm super pleased with it.
April 3, 2026
Unprompted review
Since the changes you have made to make…
Since the changes you have made to make photo books I do not like the changes and therefore the end result in the product. I will switch to another supplier via Groupon
April 1, 2026
Unprompted review
Reply from Printerpix UK
Dear Gerald,
Thank you for sharing your honest feedback. I sincerely apologize that the recent changes we made to our photo book creation process did not meet your expectations and have impacted your experience with the final product. We truly value your opinion and are sorry to hear that you feel the need to switch to another supplier.
To ensure we can better understand your concerns and make sure everything is addressed to your satisfaction, we kindly ask you to reach out to us directly at this link: (https://printerpixcom-projecthelp.freshdesk.com/support/tickets/new). Your input is very important to us, and we would appreciate the opportunity to assist you further.
Again, thank you for your feedback. We appreciate your past support and hope to have the chance to improve your experience in the future.
Best regards,
Joey
Printerpix
End product was substandard
End product was substandard, photos had been placed at an angle and therefore were under the frame.
The complaint process was beyond difficult as it was all AI generated, eventually another product was sent, still not completely straight but I could not face another experience with the complaint system
March 14, 2026
Unprompted review
Reply from Printerpix UK
Dear Brown,
Thank you for taking the time to share your experience. I sincerely apologize that the end product did not meet your expectations, especially with the photos being placed at an angle and under the frame. I also regret that our complaint process was difficult and not as smooth as it should be. We understand how frustrating it can be to go through such challenges, and I am truly sorry for the inconvenience this caused you.
To ensure we can better understand your concerns and work towards a resolution that satisfies you, we kindly ask you to reach out to us directly at this link: (https://printerpixcom-projecthelp.freshdesk.com/support/tickets/new). Your feedback is very important to us, and we would appreciate the opportunity to assist you further.
Again, thank you for sharing your experience. We value your support and hope to have the chance to improve your experience in the future.
Best regards,
Joey
Printerpix
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Much better than I was expecting
Much better than I was expecting
Many thanks 🙏
April 6, 2026
Unprompted review
Printerpix 0 - Nathan Lewis 10!
While I would have given Printerpix a 0 on customer service due to an episode of something being promised on the chatbot and not delivered, the customer service rep assigned to my case after 4 Months of frustrating attempts was amazing and exceeded expectations. Nathan Lewis saved my sanity and delivered on the chatbot promise and did not let me down once! 5 stars is not enough!
April 9, 2026
Unprompted review
Beautiful photo blankets
Beautiful photo blankets
Easy to navigate website excellent delivery service.
Would recommend
April 3, 2026
Unprompted review
Received my wall calendar and its great…
Received my wall calendar and its great as always. I initially had an issue with my groupon code but customer services resolved it promptly. I've been using printerpix for calendar for 15yr now. Quality has always been good, the only issue I have is the cost without the groupon code would make it expensive.
April 2, 2026
Unprompted review
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Order did not arrived as promised on…
Order did not arrived as promised on time for Christmas. Contacted retailer, finally agrees a full refund on 20.01.2026 which I still haven’t got. When I ask where my refund is, they will not answer my question. I have now raised a fraud case with my bank who are now taking over the issue.
In response to Printerpix reply. You do not take these issues seriously. I have raised multiple tickets asking where my refund is and your staff will not answer my question, instead start asking about my issue with the order again. This has been clarified back in January and I was told at that point I would receive a full refund within 5-10 working days, we are now in April with no refund. I will not be submitting another ticket via your link as it gets me nowhere. I have spent far too much time on this issue, I attended the bank this morning and they have raised a dispute on the payment under fraud- they will be in touch within 10 working days.
April 9, 2026
Unprompted review
Reply from Printerpix UK
Dear Emmily,
Thank you for taking the time to share your experience, and I am truly sorry to hear about the difficulties you've encountered. I understand how frustrating it must be to have your order delayed beyond the expected delivery date for Christmas, and also to face issues regarding your refund. Please accept our sincere apologies for the inconvenience caused.
We take these matters very seriously and want to ensure they are resolved to your satisfaction. I kindly invite you to reach out to us directly by opening a support ticket at this link: [https://printerpixcouk-projecthelp.freshdesk.com/support/tickets/new]. This way, we can investigate your case thoroughly and provide the necessary assistance.
Once again, I apologize for the trouble and thank you for your patience. We hope to resolve this matter promptly and restore your confidence in our service.
Best regards,
Joey
Printerpix
Personalised Puzzle
The puzzle quality is not great, the pieces are very soft and the gloss used on the picture is overly shiny. But it was only around £10 (on offer) so it's fine for a small gift, but would not buy again.
April 9, 2026
Unprompted review
Reply from Printerpix UK
Dear Terry,
Thank you for taking the time to share your feedback. I am sorry to hear that the puzzle did not meet your expectations, particularly regarding the quality of the pieces and the gloss finish. We truly appreciate your honesty and understand that these details can impact your overall experience.
We would like to ensure that your concerns are addressed and that we can assist you further. I kindly invite you to reach out to us by opening a support ticket at this link: (https://printerpixcouk-projecthelp.freshdesk.com/support/tickets/new). This will help us understand more about your experience and work towards a resolution that is satisfactory for you.
Thank you again for your valuable feedback. We hope to hear from you soon so we can make things right.
Best regards,
Joey
Printerpix
Here is absolutely nothing good to say
Here is absolutely nothing good to say, I’m travelling tomorrow empty handed after spending £120 and delivery is re-scheduled for Friday, absolute nightmare. First order made on Sunday couldn’t be amended 5 minutes later but it took a week to start printing second one and that’s only after my review on Trustpilot. I’ve never come across such a poor quality service at that high price. Second order clearly shows that process is do quick and automated as stated in the first version.
April 8, 2026
Unprompted review
Reply from Printerpix UK
Dear Barbara,
Thank you for sharing your honest feedback. I am truly sorry to hear about the difficulties and frustrations you've faced with your recent orders. I understand how stressful and disappointing it must be to be traveling empty-handed after such a high expenditure, especially with the delays and issues you've described. Please accept our deepest apologies for the inconvenience caused.
We genuinely want to resolve this situation and ensure it is handled to your satisfaction. I kindly ask that you reach out to us directly by opening a support ticket at this link: (https://printerpixcouk-projecthelp.freshdesk.com/support/tickets/new). This will allow us to investigate your case thoroughly and work towards a solution.
Once again, I apologize for the poor experience and appreciate your patience. We are committed to making this right.
Best regards,
Joey
Printerpix
I’ve purchased 2 blankets and a…
I’ve purchased 2 blankets and a cushion, was very happy with them and delivery was quick from ordering to receiving
April 8, 2026
Unprompted review
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Fantastic service and quality
Fantastic service and quality
Quick delivery and handled with care
April 8, 2026
Unprompted review
Excellent price and delivered quickly
Excellent price and delivered quickly - Really pleased with the quality
April 8, 2026
Unprompted review
Not as good quality as the last photo…
Not as good quality as the last photo book I ordered high had very clear photos but it’s still very good and well worth the money
April 8, 2026
Unprompted review
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Beautiful quality mug even without…
Beautiful quality mug even without buying the extra options. Perfect gift!
April 1, 2026
Unprompted review
Awful!!
Ordered a 2026 photo calendar in January. Never received calendar. Never received a refund. So they’ve taken my money and ignored me since 16th January. It’s now April. Awful awful awful. Do not order from them.
January 1, 2026
Unprompted review
Reply from Printerpix UK
Dear Jill,
I want to sincerely apologize for the distress and frustration caused by your experience with us. We deeply regret that you ordered a 2026 photo calendar in January and have yet to receive it, along with the refund you deserve. This is absolutely not the level of service we aim to provide, and I am truly sorry for the inconvenience and disappointment this has caused you.
Your situation is important to us, and we want to ensure it’s resolved to your satisfaction. We have sent you an email regarding this matter and kindly ask you to reply at your earliest convenience so we can address your concerns directly and make things right.
Thank you for your patience and understanding. We genuinely value your feedback and hope to have the opportunity to resolve this issue promptly.
Warm regards,
Joey
Printerpix
Excellent value for money
Excellent value for money, quick delivery and really pleased with the canvas print of my dog:)
April 1, 2026
Unprompted review
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