Printing Bee Reviews 463

TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 42 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, particularly the stunning and detailed prints and canvases. Many appreciate the beautiful and accurate representation of their beloved pets, often noting how well the company captures their essence. The overall product quality and the emotional value of these items are frequently highlighted as exceptional. However, some customers have expressed dissatisfaction with issues related to their orders and delivery. These concerns include receiving damaged frames, incorrect items, or experiencing significant delays and lack of communication regarding their shipments. A few reviewers also mentioned difficulties with customer service when trying to resolve these problems, with some feeling ignored or that their issues were not adequately addressed.

What people talk about most

Product

People report positive experiences with product. Many customers are overwhelmed and delighted by the beauty... See more

Quality

Reviewers mention positive feedback about quality. Many customers are overwhelmed and pleased with the... See more

Order

Customers consistently note ambiguous experiences with order. While some reviewers express satisfaction,... See more

Delivery service

Clients share ambiguous opinions on delivery service. Many customers report quick delivery, with some items... See more

Service

Users describe ambiguous interactions with service. Many customers praise the fantastic service, highlighting... See more

Reviews shaping this summary

Rated 4 out of 5 stars

**Update! I’ve had a very apologetic email from the CEO who has refunded in full and is sending out the portrait with the correct eye colour and hopefully frame. This gesture is much appreciated and... See more

Rated 5 out of 5 stars

We sadly lost our beloved labradoodle Lando at only 6 years old to an unexpected medical emergency. I wanted to find a picture frame that offered several photos slots as well as a fitting tribute to o... See more

Rated 5 out of 5 stars

Heartbreakingly, we lost our beautiful boy George in May. I sent a photo and ordered a framed print and I cannot tell you how glad I did. It is absolutely perfect and genuinely looks exactly like him,... See more

Rated 5 out of 5 stars

The picture that was painted for me was really beautiful. The company contacted me before sending the picture out to me to see if I was happy with it. They sent it out quicker than what I thought so t... See more


Company details

  1. Gift Shop
  2. Interior Designer

Written by the company

Home of the Diamond Dust Glitter Canvas. Create canvases for your family & friends, our high quality, affordable canvases are available for you to buy online today


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

463 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 25% of negative reviews

Typically replies within 2 weeks

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Rated 5 out of 5 stars

Beautiful canvas print

I ordered a photo/song lyric print for our son and daughter-in-law to celebrate the birth of their first child. The order process was really easy to navigate and communication from Printing Bee was excellent throughout the process. I was sent a proof before printing and was able to discuss any changes. The final product is beautiful and was packaged extremely carefully. I can’t wait to give it to them for Christmas. I would definitely use Printing Bee again.

December 6, 2024
Unprompted review
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Reply from Printing Bee

We are glad you liked your order, Charlotte!

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Rated 1 out of 5 stars

Shocking to say the least !!!

Shocking to say the least !!!! Ordered a canvas the last week in November 10 days later still no email to say its been shipped the company hacent even sent it yet, ive had no reply to my emails and am still waiting for my canvas (which was a gift) , it's too late to gift now so basically a waste of my time and money . I would not recommend using this company at all the customer service is ridiculous

December 9, 2024
Unprompted review
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Reply from Printing Bee

Can we get your order number please so we can look into it

Rated 5 out of 5 stars

Really lovely prints

Really lovely prints. Got the likeness of my dogs so well. Highly recommend.

December 8, 2024
Unprompted review
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Reply from Printing Bee

We are glad you liked it, Melissa!

Rated 1 out of 5 stars

Ordered and never got picture Excuse…

Ordered and never got picture Excuse after excuse Did not refund me I had to go to credit card company to start refund process. Absolutely avoid total waste of timers ,total scam NO YOU NEVER GAVE ME REFUND DETAILS THE CREDIT CARD COMPANY SAID YOU DID NOT REFUND. YOU REFUNDED AFTER THE REVIEW . !

December 5, 2024
Unprompted review
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Reply from Printing Bee

Hey Jimmy,

As soon as you requested the refund, I immediately processed it on my side and sent you a screenshot showing the refund details, including the card where it’ll be sent. Like I mentioned before, refunds take 24 hours to process, so that’s why I sent it to you right away to show it was done.

A few hours later, you mentioned wanting to open a chargeback with your bank, but I had already told you I could provide the ARN number after 24 hours, which I’ve now sent over today. You can use that to track the refund with your bank.

Just like in-store returns, refunds don’t show up instantly — it can take 3-5 working days for it to appear in your account.

Hope that clears things up, and thanks for your patience!

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Rated 5 out of 5 stars

beautiful products

I received my order today of a photo canvas painting of my late dog which I got as a gift for Christmas for my mum.

I am so pleased with it, it actually bought me to tears it is so beautiful. Decently priced and amazing quality. Keep up with what you do it’s great.

I can not wait to give this to her on Christmas Day.

December 4, 2024
Unprompted review
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Reply from Printing Bee

Thanks for your feedback. We're so happy you love your product!

Rated 5 out of 5 stars

Perfect gift

Absolutely fantastic. On a tight budget and thought it was a nice personal gift and not expensive. It arrived very well packaged and was quite emotional when I opened it - beautiful picture good quality frame used looks very expensive. So pleased that I ordered another as a gift for someone else.

December 3, 2024
Unprompted review
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Reply from Printing Bee

Thanks for your feedback. We're so happy you love your product!

Rated 1 out of 5 stars

Poor organisation

Informed item out of stock. The day after it was supposed to arrive (6 days later) appears to have poor organisation and sent an apology email at 10pm at night explaining they had no stock left and were not yet and payment had not been refunded yet. A bit of organisation would have let the customer know in advance and when you realise a refund should be given not chased. Appauling would never use this service again.

November 30, 2024
Unprompted review
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Reply from Printing Bee

Thanks for your feedback, and we’re really sorry for the frustration this caused. We completely understand how disappointing it must have been, and we agree that better communication should have been provided about the stock issue and the delay.

Your refund was processed yesterday, but since it’s the weekend, there might be a slight delay before it shows in your account. We really appreciate your patience while this clears up.

We’re taking your feedback seriously and are working on improving our processes so this doesn’t happen again. If there’s anything else we can do to make it right, please feel free to reach out.

Rated 5 out of 5 stars

Delighted with the pet portrait canvas

Delighted with the pet portrait canvas. Great quality. Well packaged. Would highly recommend.

September 6, 2024
Unprompted review
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Reply from Printing Bee

Thanks for your feedback. We're so happy you love your product!

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Rated 5 out of 5 stars

Print

I had give this company of poor review given in a moment of anger having calmed down I wish too apologise as they have been excellent in their dealings with me.

November 25, 2024
Unprompted review
Rated 5 out of 5 stars

Absolutely love my purchase

Absolutely love my purchase, there was a small delay in manufacturing due to technical issues, however I was notified straight away and given other options, I chose to wait for my original order, and so glad I did, love it. Great quality.

Great service, great communication and fantastic product.

November 16, 2024
Unprompted review
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Rated 1 out of 5 stars

Avoid. Failed to refund.

Ordered a pet portrait, site promised a preview image in 48hrs. 48hrs later get an email saying delays... 3 days later I get a preview which isn't great. My 12yo did better with a free app!
Requested to cancel and refund as not impressed at this stage.
Sarah quickly cancelled my order....but 2 weeks have passed and no refund despite 2 emails to chase this. Last email fell on deaf ears so I have had to chase a charge back from my card provider.
Website promises good things but sadly they don't meet expectations.
As for customer service.... only contact is email and as said before- they stopped replying.

Edited to add.... they did not reply in 48 hrs as this response says.
On 31st Oct they said they would look into why my refund had not happened. On the 9th Nov I had to chase again. 3 more days passed and I raised a charge back and posted this review.... then miraculously I received a refund!
Funny how that works!

October 22, 2024
Unprompted review
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Reply from Printing Bee

Hi Ian, Sarah here.

I want to clarify that I’ve responded to each of your emails within 48 hours, including the one you sent yesterday. I processed your cancellation and refund immediately, as I mentioned, we had an issue with Paypal refunds which we have now managed to fix.

Regarding the artwork, I offered to pass along your feedback to our artists to make any adjustments you wanted before finalising the print. I’m sorry it didn’t meet your expectations, as our goal is for every customer to love their order before it’s printed, and we’re committed to providing great customer service.

If there’s anything else we can do to make you happy, please let us know.

Rated 5 out of 5 stars

A Beautiful Memory Perfectly Captured

Received my Black & White Canvas Print of my Furbaby Molly who recently passed and it is beyond Beautiful.

It captures her Perfectly and the Quality of the Canvas is Amazing.

Delivery was ahead of schedule and so well packaged.

I cannot recommend these Guys Enough.

Thank you for a Wonderful Memory ❤️❤️🙏🙏🙏

November 11, 2024
Unprompted review
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Reply from Printing Bee

Thank you so much for your kind words! We’re thrilled to hear that you had a loved your product. Your satisfaction means everything to our team, and we’re grateful for your support. We look forward to serving you again!

Rated 5 out of 5 stars

Absolutely gorgeous

Absolutely gorgeous. Was done and sent quicker than estimated time.. and staff have been lovely and answered every question I had..
Will be purchasing again.. thank you 🩷

November 9, 2024
Unprompted review
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Reply from Printing Bee

Thank you for your fantastic review! We’re so glad to hear everything met your expectations. It’s always a pleasure to serve great customers like you, and we hope to make your next experience just as positive!

Rated 5 out of 5 stars

Finished product was so beautiful

Finished product was so beautiful. Communication was great, they had delays due to staff sickness and they updated me about my order and upgraded me to next day delivery to make sure I got my order when i needed it. So happy with the service of this company!

October 17, 2024
Unprompted review
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Reply from Printing Bee

Thank you for this wonderful review! We’re delighted that you’re happy with your purchase and our service. Your feedback keeps us motivated to continue delivering the best. We hope you enjoy your order, and we’d love to assist you again in the future!

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Rated 5 out of 5 stars

Absolutely stunning work 😍

I purchased a watercolour portrait of our dog as a present for my mums birthday. The painting is absolutely stunning, spot on and captures our wee Bonnie so well 🩷
I would highly recommend, thank you so much!!!!

November 1, 2024
Unprompted review
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Reply from Printing Bee

Thank you for this wonderful review! We’re delighted that you’re happy with your purchase and our service. Your feedback keeps us motivated to continue delivering the best. We hope you enjoy your order, and we’d love to assist you again in the future!

Rated 5 out of 5 stars

Absolutely beautiful

Absolutely beautiful, I got a picture painted of my childhood dog who recently passed away , the portrait is so gorgeous and looks exactly like her , I am so in love with it, thank you so much to the amazing people who have done this for me.

October 30, 2024
Unprompted review
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Reply from Printing Bee

We’re so glad to hear you loved your print! Your feedback truly brightens our day. Thank you for taking the time to share this review—it really means a lot. We hope to see you back again soon!

Rated 5 out of 5 stars

Portrait


Hi,

I would just like to say a massive thank you for our portrait of our beloved Saltire who we recently lost. Words can't express how delighted we are with the portrait. It truly is a true reflection and likeness of Saltire and we are over the moon with it. Thank you very much.

The Robertsons




October 29, 2024
Unprompted review
Printing Bee logo

Reply from Printing Bee

We’re so glad to hear you loved your print! Your feedback truly brightens our day. Thank you for taking the time to share this review—it really means a lot. We hope to see you back again soon!

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