Printing Bee Reviews 463

TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 42 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, particularly the stunning and detailed prints and canvases. Many appreciate the beautiful and accurate representation of their beloved pets, often noting how well the company captures their essence. The overall product quality and the emotional value of these items are frequently highlighted as exceptional. However, some customers have expressed dissatisfaction with issues related to their orders and delivery. These concerns include receiving damaged frames, incorrect items, or experiencing significant delays and lack of communication regarding their shipments. A few reviewers also mentioned difficulties with customer service when trying to resolve these problems, with some feeling ignored or that their issues were not adequately addressed.

What people talk about most

Product

People report positive experiences with product. Many customers are overwhelmed and delighted by the beauty... See more

Quality

Reviewers mention positive feedback about quality. Many customers are overwhelmed and pleased with the... See more

Order

Customers consistently note ambiguous experiences with order. While some reviewers express satisfaction,... See more

Delivery service

Clients share ambiguous opinions on delivery service. Many customers report quick delivery, with some items... See more

Service

Users describe ambiguous interactions with service. Many customers praise the fantastic service, highlighting... See more

Reviews shaping this summary

Rated 4 out of 5 stars

**Update! I’ve had a very apologetic email from the CEO who has refunded in full and is sending out the portrait with the correct eye colour and hopefully frame. This gesture is much appreciated and... See more

Rated 5 out of 5 stars

We sadly lost our beloved labradoodle Lando at only 6 years old to an unexpected medical emergency. I wanted to find a picture frame that offered several photos slots as well as a fitting tribute to o... See more

Rated 5 out of 5 stars

Heartbreakingly, we lost our beautiful boy George in May. I sent a photo and ordered a framed print and I cannot tell you how glad I did. It is absolutely perfect and genuinely looks exactly like him,... See more

Rated 5 out of 5 stars

The picture that was painted for me was really beautiful. The company contacted me before sending the picture out to me to see if I was happy with it. They sent it out quicker than what I thought so t... See more


Company details

  1. Gift Shop
  2. Interior Designer

Written by the company

Home of the Diamond Dust Glitter Canvas. Create canvases for your family & friends, our high quality, affordable canvases are available for you to buy online today


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

463 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 25% of negative reviews

Typically replies within 2 weeks

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Rated 5 out of 5 stars

really pleased with my order

really pleased with my order. I had made a mistake on my order and Sarah replied straight away helping me fix my order. I love my product so much. I will definitely be ordering again!

September 28, 2024
Unprompted review
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Reply from Printing Bee

We’re so glad to hear you loved your print! Your feedback truly brightens our day. Thank you for taking the time to share this review—it really means a lot. We hope to see you back again soon!

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Rated 5 out of 5 stars

Amazing quality print

Amazing quality print, super quick delivery and great communication. Will definitely be ordering again.

October 23, 2024
Unprompted review
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Reply from Printing Bee

Thank you for this wonderful review! We’re delighted that you’re happy with your purchase and our service. Your feedback keeps us motivated to continue delivering the best. We hope you enjoy your order, and we’d love to assist you again in the future!

Rated 5 out of 5 stars

Excellent likeness to the pets and great customer service.

Very pleased with the detail to make the personality of the pets be portrayed in the paintings. Customer service and efficiency of the whole process was excellent.

October 22, 2024
Unprompted review
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Reply from Printing Bee

Thank you for this wonderful review! We’re delighted that you’re happy with your purchase and our service. Your feedback keeps us motivated to continue delivering the best. We hope you enjoy your order, and we’d love to assist you again in the future!

Rated 5 out of 5 stars

Excellent company to use

Very good company to use, products are as described and delivery is very accurate.
I ordered 2 items and 1 didnt get sent, everyone can make mistakes, when i got intouch the customer service was excellent, within minutes i had a reply and my item had been processed and was set up for another delivery, this gives you peace of mind should you need to use their customer service.
I would highly recommend and i will be using this company again

October 18, 2024
Unprompted review
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Rated 5 out of 5 stars

Finished product was amazing!!

Finished product was amazing!!! It was a gorgeous picture that actually made me a bur teary when I saw it and is going to make a great gift for my dad's 50th

October 18, 2024
Unprompted review
Rated 5 out of 5 stars

Just amazing ❤️

I lost one of my pet lambs Agatha & wanted something to remember her by. I found PrintingBee online. I asked for her tag number to be included on her ear tag which they were able to do even though her tag wasn’t very visible on the photo I sent. I’m soooo happy with the results & now I can look at Agatha everyday x

October 18, 2024
Unprompted review
Rated 5 out of 5 stars

Was very happy with my purchase and the…

Was very happy with my purchase and the quality.
Although my parcel didn’t come in time Sarah was very helpful with accommodating me and gave me my shipping money back.
Would definitely order from this company again

October 16, 2024
Unprompted review
Rated 5 out of 5 stars

Excellent customer service

Excellent customer service, Sarah was very helpful & informative.
I love the item too, just as expected & more.
Packaged really well.
Thank you so much.

October 11, 2024
Unprompted review
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Rated 5 out of 5 stars

Beautiful picture

I had to wait longer then expected for the picture to arrive, apparently was down to courier. I received the picture today and it’s beautiful thank you very much :)

October 10, 2024
Unprompted review
Rated 3 out of 5 stars

Paid for next day delivery which never…

Paid for next day delivery which never happend the item arrived 2 days later . All the company wanted to offer was discount on my next order . Why would you want to order from a company who can't even deliver on time when you pay extra for next day .

September 24, 2024
Unprompted review
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Reply from Printing Bee

Hi Ady,

I am sorry to hear you are unhappy. We are the only company that offers personalised gifts on next day delivery. We mention that it takes our artist a few hours to craft your order (all our art is human-made).

Is there anything we can do to make you a happy customer?

Kind regards,
Sarah

Rated 5 out of 5 stars

Loved my dog canvases

Loved my dog canvases, they came out a lot better than i expected. Now i get compliments any time someone visits me. Would definitely recommend.

September 26, 2024
Unprompted review
Rated 1 out of 5 stars

Extremely Disappointed

I am extremely disappointed with this service. I ordered a beautiful frame for my husband for our first wedding anniversary, however, when it arrived it was cracked and damaged.

I emailed PrintingBee to let them know, to which they offered a replacement frame, which I was happy to accept. We are now coming up to 3 months and many unanswered emails later, and I have still not received a replacement frame, or any form of compensation.

It is extremely disappointing and not what you want to give as a first wedding anniversary.

September 24, 2024
Unprompted review
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Reply from Printing Bee

Hi Ellie, I am really sorry this is your experience. Could you please help me find you order/email so we can sort it out. I genuinely cannot find it. Thank you

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Rated 1 out of 5 stars

I have not received my order have…

I have not received my order have emailed them multiple time and had no response

August 23, 2024
Unprompted review
Printing Bee logo

Reply from Printing Bee

Hi Matthew, we cannot find your order or your emails. Could you please send us a message on the website with your order number and we will work on your order ASAP!

Rated 1 out of 5 stars

Order wrong, cannot contact company!

Ordered 13/8/24 - took 5 days to receive my suggested pictures. Accepted these same day for it then to take another 4 days for them to be shipped. Received and order significantly wrong. Contacted via email and was told these would be remade and sent out same day. Another 8 days goes by and heard nothing. Eventually get a reply and told I should have received yesterday - no tracking details provided. Arrived 2 days later, order now correct HOWEVER, Customer service is awful, never get replies from emails, no contact number to call. Incredibly disappointed and suggest that no one uses this company!!

August 13, 2024
Unprompted review
Rated 5 out of 5 stars

Arrived on time

Arrived on time. My sister loved her present.

August 5, 2024
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Reply from Printing Bee

We are glad your sister loved it! Hope you consider ordering again!

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Rated 5 out of 5 stars

EXCELLENT!!!

Both items arrived on time and in perfect condition. The song I chose meant so much to me and my late husband. Thank you

July 1, 2024
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Reply from Printing Bee

Thank you Michelle, you posted this review on my birthday and it made me happy!

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