Printing Bee Reviews 463

TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 42 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, particularly the stunning and detailed prints and canvases. Many appreciate the beautiful and accurate representation of their beloved pets, often noting how well the company captures their essence. The overall product quality and the emotional value of these items are frequently highlighted as exceptional. However, some customers have expressed dissatisfaction with issues related to their orders and delivery. These concerns include receiving damaged frames, incorrect items, or experiencing significant delays and lack of communication regarding their shipments. A few reviewers also mentioned difficulties with customer service when trying to resolve these problems, with some feeling ignored or that their issues were not adequately addressed.

What people talk about most

Product

People report positive experiences with product. Many customers are overwhelmed and delighted by the beauty... See more

Quality

Reviewers mention positive feedback about quality. Many customers are overwhelmed and pleased with the... See more

Order

Customers consistently note ambiguous experiences with order. While some reviewers express satisfaction,... See more

Delivery service

Clients share ambiguous opinions on delivery service. Many customers report quick delivery, with some items... See more

Service

Users describe ambiguous interactions with service. Many customers praise the fantastic service, highlighting... See more

Reviews shaping this summary

Rated 4 out of 5 stars

**Update! I’ve had a very apologetic email from the CEO who has refunded in full and is sending out the portrait with the correct eye colour and hopefully frame. This gesture is much appreciated and... See more

Rated 5 out of 5 stars

We sadly lost our beloved labradoodle Lando at only 6 years old to an unexpected medical emergency. I wanted to find a picture frame that offered several photos slots as well as a fitting tribute to o... See more

Rated 5 out of 5 stars

Heartbreakingly, we lost our beautiful boy George in May. I sent a photo and ordered a framed print and I cannot tell you how glad I did. It is absolutely perfect and genuinely looks exactly like him,... See more

Rated 5 out of 5 stars

The picture that was painted for me was really beautiful. The company contacted me before sending the picture out to me to see if I was happy with it. They sent it out quicker than what I thought so t... See more


Company details

  1. Gift Shop
  2. Interior Designer

Written by the company

Home of the Diamond Dust Glitter Canvas. Create canvases for your family & friends, our high quality, affordable canvases are available for you to buy online today


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

463 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 25% of negative reviews

Typically replies within 2 weeks

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Rated 3 out of 5 stars

The product came very late all though I…

The product came very late all though I payed for express shipping and the product had smears in side the plastic that couldn’t be cleaned and the printing was bad but the customer service was understanding and sent back a full re-fund on everything.

June 2, 2024
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Reply from Printing Bee

Apologies for the inconvenience, Erkan!

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Rated 5 out of 5 stars

love their products

love their products, and amazing customer service. Theyre so friendly and understanding, I had made a couple mistakes in my order and they were happy to amend them after the order. Love the diamond dust.

June 12, 2024
Unprompted review
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Reply from Printing Bee

Thank you so much Dan!!!

Rated 5 out of 5 stars

Perfect

Perfect, exactly what I wanted!!

May 26, 2024
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Reply from Printing Bee

Thank you so much Olly!!

Rated 5 out of 5 stars

Product was excellent…,was a bit…

Product was excellent…,was a bit skeptical but any doubts were quickly erased. Loved it & more importantly, my wife did. Thank you for a great service

May 22, 2024
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Reply from Printing Bee

Thank you so much!

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Rated 5 out of 5 stars

My 3rd time ordering from printing bee…

My 3rd time ordering from printing bee and they never disappoint. Beautiful result and product. Always use them for my diamond dust canvases and delivery is always super quick. Customer service is always very helpful and respond right away. Can't wait for next order!

May 30, 2024
Unprompted review
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Reply from Printing Bee

Thank you Melody <3

Rated 1 out of 5 stars

The glass art is falling off..

The glass art is falling off... which is causing me a bit of concern 😟

May 11, 2024
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Reply from Printing Bee

Hi Kayleigh,

When the product first arrives you have to give it a good shake. During the delivery process, the diamond dust get loose a little. This is why we overload it with diamond dust, as we predict 10% will fall off but it will still look good.

Thanks

Rated 5 out of 5 stars

Absolutely beautiful

Absolutely beautiful, so so pleased with my purchase! You’ve done an outstanding job and speedy dispatch too! Thank you so much! Will be ordering again

May 5, 2024
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Reply from Printing Bee

Thank you so much Dani!

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Rated 1 out of 5 stars

Not happy... and still waiting for my order

Ordered a set of blank canvases so no personalised printing involved
Shipping was 4-6 days
It has now been 10 days with no delivery and no notification it is even on its way
Have emailed them 3 times for an update and no response so far which i find really poor... and at this rate if I ever get the canvases it will be too late for what I need them for
I will not be using this company again

April 1, 2024
Rated 3 out of 5 stars

Product OK / Customer service Poor

Order arrived within a week of placing the order. Order wasn’t quite what I had ordered so emailed them to advise. A week went by and didn’t hear anything so I managed to get ahold of someone via the online chat. They appeared to be helpful and advised I could return the item (at my expense) and get the “correct” one or keep original and get a 40% code off my next order.
So I thought I’d give them another shot as their canvas are well made so opted for the code. Advised I would be sent the code via email to which another week gone by and nothing. Still no reply to my emails.
Moving on from this but won’t be recommending or using again which is a shame as you just can’t get hold of anyone if there is a problem.
Overall product good (even if it has a mistake), customer service is shocking and disappointing.

March 27, 2024
Unprompted review
Rated 5 out of 5 stars

Fantastic

Great product, fast delivery and good price, my picture didn't upload when I ordered so they messaged me to send the picture I wanted, was friendly and polite will be definitely getting another one. I got the diamond affect picture. Fantastic all round. Thanks again

March 2, 2024
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Rated 5 out of 5 stars

Amazing canvas

The canvas was amazing, such a great photo and the finish was brilliant!
My daughter was so pleased with it. The only thing that was a bit disappointing was it did not arrive on time, even though extra postage was paid to get it in time for a birthday but this may not have been due to Printing Bee, more likely the courier.

March 4, 2024
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