Priority Bicycles Reviews 

8,287
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 1,103 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality and durability of the bikes, noting their low maintenance features like belt drives and rust-resistant components, which perform well even in harsh environments. People frequently highlight the exceptional customer service, describing the team as responsive, helpful, and supportive, often going above and beyond to ensure satisfaction. The overall user experience is seamless, with many appreciating the quick shipping and straightforward assembly process. However, some customers also noted issues with brake functionality, with some bikes requiring immediate adjustment or repair upon arrival. Additionally, a few people experienced difficulties during assembly or received products with minor cosmetic damage or misshapen parts.

What people talk about most

Product

People report positive experiences with product quality, highlighting the durability and low maintenance of... See more

Quality

Reviewers mention positive feedback about quality, highlighting the durability and solid feel of the... See more

Customer service

Customers had positive experiences with customer service, highlighting the helpfulness and responsiveness of... See more

User experience

Users describe positive interactions with the user experience, highlighting the ease of ordering, assembly,... See more

Delivery service

Customers consistently note positive experiences with delivery service, frequently highlighting fast shipping... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We now have all 3 kids on priority bikes and it has been great! No more concerns their chain will fall off or cause issues when they’re off exploring. We store them in a beach house and they hold up g... See more

Company replied

Rated 5 out of 5 stars

Emails get answered promptly and the Priority 600 is an awesome cruiser. Just used it on a 300km brevet in Malaysia. I added a Jones Hbar and a sprung seat post and I’m just happy cruising while e... See more

Company replied

Rated 5 out of 5 stars

Belt drive should have been common in the industry before Priority made it mainstream. After all, if the Gates Belt can drive the camshaft on my car’s engine reliably, it’s well suited to the bike. Wi... See more

Company replied

Rated 5 out of 5 stars

It’s a beautiful bicycle. My son loves to ride it, and it’s his first experience in using different gears, which is a thrill for him. The assembly video was extremely straightforward and precise, so p... See more

Company replied


Company details

  1. #6 of 50 best companies in Bicycle Store
  2. #14 of 79 best companies in Sporting Goods Store

Information provided by various external sources

Priority Bicycles is on a mission to make cycling easier. We've reimagined the bicycle through innovative design and engineering, creating a line of bicycles, from a rust-proof beach cruiser to a high performance commuter, that are easy to assemble, easy to ride, and require no routine maintenance.


Contact info

4.8

Excellent

TrustScore 5 out of 5

8K reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 8% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.8

All reviews

(8,287)

1,104 reviews in the last 12 months

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Rated 5 out of 5 stars

Got the Ace of Spades and it is a…

Got the Ace of Spades and it is a wonderful machine. Great design thank you so much.

May 19, 2026
Unprompted review
Priority Bicycles logo

Reply from Priority Bicycles

Love the Ace! Glad it's working great for you and thanks for the support.

Rated 5 out of 5 stars

Great bike

Great bike! Excellent customer service!

March 2, 2026
Priority Bicycles logo

Reply from Priority Bicycles

Thanks Walter! Glad you're loving the bike and appreciate the support.

Rated 5 out of 5 stars

Delayed Priority Current mechanical problem owned by out of sate patron

I own a 4y/o Priority Current which was trouble free until the bike developed a failure of electrical assist. I'm 84 y/o old and live in Wa state far away from the Metropolis and I'm mechanically inept. Priority diagnosed my bike problem remotely, sent me a most excellent video link specific to my problem , made arrangements for exchange of motor which I was easily able to mechanically accomplish with the aid of the video. The measure of a company is not on the front end, it's on the back end of caring and taking care of the existing customers. Feel reassured, If you are considering purchase of a Priority Bicycle, but hesitant because a Priority dealership is not in your locality, they have you covered, they care.

May 14, 2026
Unprompted review
Rated 4 out of 5 stars

Amazing bikes

Amazing bikes! We got our first one (Priority Start 16") second-hand. Loved it so much that when it was time for our kid to size up and get gears, we bought the Priority Start 20".

I do wish it was a little easier for little hands to change gears - the gear shift on the Guardian bikes (which my oldest has 😬) is enviable.

March 2, 2026
Rated 5 out of 5 stars

My best bike yet

I have been very happy with the bike. Only 200 miles so far but I have enjoyed every minute. The ride, the shifting, the braking, everything is excellent. Thank you for an superior product.

May 29, 2026
Rated 5 out of 5 stars

I love the bike

I love the bike! It was so easy to assemble and blew my mind of it's performance on the first ride. Powerful tool for a commuter or even just a bike to hit the trails. I highly recommend. Delivered super quick, in perfect condition, the package was not super heavy and easy to get into my house. 10/10

May 12, 2026
Unprompted review
Rated 5 out of 5 stars

I ❤️ my Priority Gemini!

The bike arrived very well packaged and without any damage. With the model specific video assembly instructions the bike was easy to put together. The bike is very high quality for the price. The components are all high quality. The pinion smart.shift and carbon belt drive means shifting is smooth and pedaling is absolutely silent. I was nervous ordering a bike without riding it first, but after 200 miles in the saddle I declare I love my new Gemini!

May 11, 2026
Unprompted review
Rated 5 out of 5 stars

This is the most amazing bicycle I've I…

This is the most amazing bicycle I've I ever seen! I purchased one for my Granddaughter for her 10th birthday her older brother picked out the color. The bike showed up in 3 days not 3 weeks. Assembly was pretty straightforward and the shipping box was out of this world I even received touch-up paint. Granddaughter received her new bike on her 10th birthday and now she's speed racer! The bike never sits in the yard she always parks it inside the garage at home. A very special bike for a very special person! Best decision I have ever made!

February 20, 2026

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