Priority Bicycles Reviews 

8,259
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 1,094 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality and durability of the products, including bikes and accessories. The low-maintenance design, featuring belt-drive systems and rust-resistant components, contributes to a smooth and enjoyable riding experience. Exceptional customer service is frequently highlighted, with the team described as helpful, responsive, and passionate. Fast and efficient delivery is also often commended. However, some customers found certain bike parts uncomfortable or desired more customization. A few also experienced assembly challenges or received products with issues like problematic brakes or misshapen components upon arrival.

What people talk about most

Product

Customers consistently note positive experiences with product, praising the high quality, solid build, and... See more

Quality

Reviewers mention positive feedback about quality, with many customers expressing satisfaction with the high... See more

Customer service

Clients share positive opinions on customer service, with many reviewers consistently highlighting the... See more

User experience

Customers had positive experiences with user experience, highlighting the bikes' solid, comfortable, and... See more

Delivery service

Reviewers highlight positive aspects of delivery service, with many praising the fast shipping and quick... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Just recently bought the front basket and basket bag to fit my Priority Classic Plus men’s bike. Super nice finish and fit. Very sturdy. Great addition to this commuter bicycle. The bag fits the baske... See more

Rated 5 out of 5 stars

Belt drive should have been common in the industry before Priority made it mainstream. After all, if the Gates Belt can drive the camshaft on my car’s engine reliably, it’s well suited to the bike. Wi... See more

Company replied

Rated 5 out of 5 stars

I am a little biased because my amazing nephew, Jake, works at Priority. Jake helped me find the absolutely perfect bike for me. I also have to give a shout out to Joe at Xtracycle in Mill Valley, CA.... See more

Company replied

Rated 5 out of 5 stars

I've purchased several Priority bikes, and have been very pleased with each and every one of them. My only request is that they make the shifter cables and brake hoses longer. Ar 75yo, I'm a fan of... See more

Company replied


Company details

  1. #6 of 49 best companies in Bicycle Store
  2. #14 of 79 best companies in Sporting Goods Store

Information provided by various external sources

Priority Bicycles is on a mission to make cycling easier. We've reimagined the bicycle through innovative design and engineering, creating a line of bicycles, from a rust-proof beach cruiser to a high performance commuter, that are easy to assemble, easy to ride, and require no routine maintenance.


Contact info

4.8

Excellent

TrustScore 5 out of 5

8K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 8% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.8

All reviews

(8,259)

1,075 reviews in the last 12 months

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Rated 5 out of 5 stars

I ❤️ my Priority Gemini!

The bike arrived very well packaged and without any damage. With the model specific video assembly instructions the bike was easy to put together. The bike is very high quality for the price. The components are all high quality. The pinion smart.shift and carbon belt drive means shifting is smooth and pedaling is absolutely silent. I was nervous ordering a bike without riding it first, but after 200 miles in the saddle I declare I love my new Gemini!

May 11, 2026
Unprompted review
Rated 5 out of 5 stars

This is the most amazing bicycle I've I…

This is the most amazing bicycle I've I ever seen! I purchased one for my Granddaughter for her 10th birthday her older brother picked out the color. The bike showed up in 3 days not 3 weeks. Assembly was pretty straightforward and the shipping box was out of this world I even received touch-up paint. Granddaughter received her new bike on her 10th birthday and now she's speed racer! The bike never sits in the yard she always parks it inside the garage at home. A very special bike for a very special person! Best decision I have ever made!

February 20, 2026
Rated 5 out of 5 stars

Very prompt and informative responses

Very prompt and informative responses. I got answers for all my questions and very pleased with Priority superb services and customer service assistance. Priority 8 is a great bike, reasonably priced with nice design. My son loves it. Easy to operate and very clean (no greasy chain and gears). I highly recommend Priority product and plan to make purchases in the future.

May 22, 2026
Unprompted review
Rated 5 out of 5 stars

Perfect kids bike!

My daughter learned to ride a two-wheeler on a 16” and the Priority Start 20 was the perfect next bike for her. It arrived quickly and was easy to assemble. She’s been begging to ride every day since we got it. Customer service has also been excellent. I would definitely buy from this company again.

May 22, 2026
Unprompted review
Rated 5 out of 5 stars

Best bike I have ever had!

I bought a blue Priority Bruiser belt drive bike. I was a bike messenger downtown Chicago for 8 and 1/2 years. I have rode Just about every brand of '80s and '90s mountain bikes on my job. I put thousands of miles on some of those bikes downtown Chicago. I've had Trek, specialized, Cannondale, Raleigh, Giant. All I can say is after trying a pinion gear with a belt drive I don't ever, ever want to see a derailleur again. Smoothest nicest ride I've ever had. If you don't own a priority bike give one a try you won't regret it.

May 8, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent experience!! Awesome bike!!!

Bike arrived when you said it would. Package was not damaged and the bike was well protected. It was easy to put together, and it is such a nice, well-built bike! Lighter than I realized and the belt drive is awesome! We will be ordering another one soon!

May 7, 2026
Unprompted review
Rated 5 out of 5 stars

Love their bikes

Love their bikes! Great quality. My only complaint - is they don’t carry any extra hardware. So if you lose a nut, or half moon for your dropout- you can’t get another. I also wish they had touch up paint or at least a paint number so you could order your own.

May 1, 2026
Unprompted review

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