Priority Bicycles Reviews 

8,258
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 1,094 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality and durability of the products, including bikes and accessories. The low-maintenance design, featuring belt-drive systems and rust-resistant components, contributes to a smooth and enjoyable riding experience. Exceptional customer service is frequently highlighted, with the team described as helpful, responsive, and passionate. Fast and efficient delivery is also often commended. However, some customers found certain bike parts uncomfortable or desired more customization. A few also experienced assembly challenges or received products with issues like problematic brakes or misshapen components upon arrival.

What people talk about most

Product

Customers consistently note positive experiences with product, praising the high quality, solid build, and... See more

Quality

Reviewers mention positive feedback about quality, with many customers expressing satisfaction with the high... See more

Customer service

Clients share positive opinions on customer service, with many reviewers consistently highlighting the... See more

User experience

Customers had positive experiences with user experience, highlighting the bikes' solid, comfortable, and... See more

Delivery service

Reviewers highlight positive aspects of delivery service, with many praising the fast shipping and quick... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Just recently bought the front basket and basket bag to fit my Priority Classic Plus men’s bike. Super nice finish and fit. Very sturdy. Great addition to this commuter bicycle. The bag fits the baske... See more

Rated 5 out of 5 stars

Belt drive should have been common in the industry before Priority made it mainstream. After all, if the Gates Belt can drive the camshaft on my car’s engine reliably, it’s well suited to the bike. Wi... See more

Company replied

Rated 5 out of 5 stars

I am a little biased because my amazing nephew, Jake, works at Priority. Jake helped me find the absolutely perfect bike for me. I also have to give a shout out to Joe at Xtracycle in Mill Valley, CA.... See more

Company replied

Rated 5 out of 5 stars

I've purchased several Priority bikes, and have been very pleased with each and every one of them. My only request is that they make the shifter cables and brake hoses longer. Ar 75yo, I'm a fan of... See more

Company replied


Company details

  1. #6 of 49 best companies in Bicycle Store
  2. #14 of 79 best companies in Sporting Goods Store

Information provided by various external sources

Priority Bicycles is on a mission to make cycling easier. We've reimagined the bicycle through innovative design and engineering, creating a line of bicycles, from a rust-proof beach cruiser to a high performance commuter, that are easy to assemble, easy to ride, and require no routine maintenance.


Contact info

4.8

Excellent

TrustScore 5 out of 5

8K reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 8% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.8

All reviews

(8,258)

1,073 reviews in the last 12 months

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Rated 5 out of 5 stars

We love our Priority Bikes

We love our two Priority Bikes! We bought them for our home in Sanibel, FL. They are lightweight and easy to ride. The rust-free carbon drive is a deal-breaker for bicycle usage by the ocean. It's a modern retro attractive bike. We couldn't have been more pleased with our purchases.

March 27, 2026
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Reply from Priority Bicycles

Thanks for the support! Glad to have you as part of the Priority Family!

Rated 5 out of 5 stars

Very Positive Experience

High quality, reasonably priced bicycle. Quick, straightforward, helpful sizing advice. Well designed/maintained website. Overall a very positive experience.

March 26, 2026
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Reply from Priority Bicycles

Much appreciated Ben! Glad you're enjoying it and keep us posted if you ever need anything!

Rated 4 out of 5 stars

Failed charger

The guys in customer service were great. My problem is why my battery charger would burn out a few months after the warranty expired. The charger wasn’t covered, but I was extended a 15% new charger discount. I also was out of pocket for a new belt and a failed front gear a few months ago. Otherwise a great bike.

June 12, 2026
Rated 4 out of 5 stars

Nice bike for trail riding

Nice bike for trail riding. Easy to assemble with the video instructions. The gears (2nd and 3rd) are not as smooth as they should be... and tweaking them per instructions hasn't helped much. The handlebar grips are a bit tough on my palms after a 20-30 min ride. Had to get gel-gloves to manage the rides.

March 23, 2026
Rated 5 out of 5 stars

Fast shipping

Fast shipping, good communication, great bikes!

March 25, 2026
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Reply from Priority Bicycles

Love to hear it! Enjoy the adventures ahead.

Rated 4 out of 5 stars

I love my Glide ebike

I love my Glide ebike. Exactly what I wanted, just something to help me up the hills and fight strong headwinds while still providing good exercise. However, I was not pleased with the local bike shop that Priority sent my bike to for assembly. It would have been better to just have the bike delivered and then take it to my preferred local bike shop.

March 25, 2026
Rated 5 out of 5 stars

Start 20 - excellent for our kiddo with FASD

Our 7yo daughter with FASD struggled with a Walmart class bike, it was 8 speeds with the grip shifter. That bike weighed 29 pounds and the gears were hard to shift for her hands. She also had a tough time understanding what gear she was in and when it was appropriate to shift. She just had a hard time overall. I bought her the start 20 and she has really excelled on this bike! The three gears are easy enough for her to not be overwhelmed by and she can shift when stopped! The start 20 is also about 10 pounds lighter and she just has a much easier time getting it started and getting up hills with it. She did flip over her handlebars once and I wish they had a brake option like guardian bikes have…but we are learning now to not slam the front brakes. Customer service was excellent when I had a question on the weekend they emailed me back in like two minutes! Amazing!

June 21, 2026
Unprompted review
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Reply from Priority Bicycles

Amazing to hear this and super appreciate that she's got a bike to ride! If you ever need anything else please don't hesitate to reach back out.

Rated 5 out of 5 stars

I have 3 bicycles from Priority and…

I have 3 bicycles from Priority and love them all. They are a joy in their functionality, the pleasure given, and ease of care. I’ve owned lots of Bikes, but only ever three from one brand.

June 16, 2026
Unprompted review
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Reply from Priority Bicycles

Thanks so much for the support Mark! Love to hear this and glad to have you as part of the Priority Family!

Rated 5 out of 5 stars

I’ve bought two bikes from priority

I’ve bought two bikes from priority. They are amazing bikes And amazing people to deal with.
Fast response to questions about doing home maintenance on the bikes.
I highly recommend them.
Trying to convince my wife to get a priority.

Ride on!

March 20, 2026
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Reply from Priority Bicycles

Thanks so much for the support and we'll get your wife on a Priority soon enough!

Rated 5 out of 5 stars

I was impressed all around

I was impressed all around as they helped me get the bike I wanted for our granddaughter. We're very happy with it, as is she, and the quality seems to be too notch. It should last in their family for a long time.

March 16, 2026
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Reply from Priority Bicycles

Thank you Rick!!! Love to hear she's got a new bike to ride.

Rated 5 out of 5 stars

Very good bike

Very good bike. Prompt and precise response to questions. Excellent videos

June 4, 2026
Unprompted review
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Reply from Priority Bicycles

Much appreciated and thank you for your support. Have a great time out there!

Rated 5 out of 5 stars

Always helpful

Always a great help whenever I need it. Prompt in responding and really finding out what the issue is and how they can help me.

March 13, 2026
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Reply from Priority Bicycles

Glad we were able to help! Never hesitate to reach out if you ever need anything!

Rated 5 out of 5 stars

Priority Bicycles - Best Overall

Priority Bicycles has a lineup of the the best-in-class bicycles for all your riding desires. I have purchased their Priority Current, two Priority Coast, and two Priority 600 bicycles. And I shop their bicycle accessories to go along. The build quality, the form & function for the riding needs, and most impressive - the knowledge of their staff and their responsiveness to emails, calls, chats is truly outstanding. Obviously I am enamored with their bicycles and follow-up support. For about five years now, they are my only bicycle shop.

June 18, 2026
Unprompted review
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Reply from Priority Bicycles

Thank you so much for the support! Happy to help out where we can and enjoy the miles ahead

Rated 5 out of 5 stars

Priority Praise

Informative videos, easy ordering, quick delivery, simple assembly, and a really nice bicycle that fits the bill. Great work, Priority!

March 18, 2026
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Reply from Priority Bicycles

Awesome to hear and thank you so much for your support!

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