I have been a client for many years. Although I haven't claimed, every time for renewal, the price increase is "a joke". Therefore, I'm need to phone and discuss. The price reduces to a "competitiv... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I was very well looked after by the young lady who answered my call and did all that was necessary to transfer the policy to my name as my husband died eight months ago. She was most carful and effic... See more
Company replied
I got my renewal quote from privilege and it was considerably higher than what I had paid for the previous year. I was seriously considering going onto a price comparison site to get alternative quote... See more
Company replied
I recently made a claim on my buildings insurance through Privilege and was thoroughly pleased with the whole experience. I had to call a number of times for various reasons and everyone I spoke to wa... See more
Company replied
Company details
Privilege
Written by the company
- At Privilege we offer home and motor cover to people from various walks of life. That includes your mate with the 5-bed house. The bloke off the telly who drives a silver Porsche. The lady in the corner shop. Your hairdresser. Your doctor. Your brother. Your mother. And all sorts of people in between.
Contact info
United Kingdom
- www.privilege.com
4.4
Excellent
9K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Easy to navigate on the website
Easy to navigate on the website. Very clear policy wordings with very good level of cover suited to our needs. Competitive pricing too. All in all very easy to renew our motor insurance thank you.
May 20, 2026
Reply from Privilege
It's important to have the right cover for the right price, Mankit, and we're pleased you found that with us. Kirsty
Always a pleasure to speak with staff…
Always a pleasure to speak with staff at Privilege, happy with the great deals they give me every year
May 23, 2026
Reply from Privilege
We're so pleased you enjoy speaking with our staff and are happy with your quote. Thank you for your continued loyalty and kind words. Kirsty
Really friendly and helpful.Talked me…
Really friendly and helpful.Talked me through the whole process explaining all the steps and options
May 20, 2026
Reply from Privilege
We're happy to hear we provided a friendly and helpful service, John. Thank you for your positive feedback! Kirsty
Renewed my car insurance with Privilege…
Renewed my car insurance with Privilege for 7th year running. Very happy with price and customer care.
May 20, 2026
Reply from Privilege
It's great to hear this, Evan, and we're pleased we've impressed. Thank you for your continuous custom. Kirsty
Good dealing.
May 20, 2026
Reply from Privilege
We pride ourselves on our customer service, so this is what we like to see. Thank you for the top-mark review. Kirsty
third year renewal
Polite and efficient representative answering my phone call and resolving an issue re: the renewal premium. The policy covers more at equivalent cost to other companies than I explored. Pleased with the outcome.
May 19, 2026
Reply from Privilege
We're pleased our colleague was polite and efficient in resolving your issue, David. We appreciate your comments about our cover and value. Thank you for your positive feedback! Kirsty
Reply from Privilege
We're glad to see you're happy, Dumi! Thanks for your review. Alex
Spoke to the bereavement team who put…
Spoke to the bereavement team who put me through to House Insurance team. Both very helpful. The quote was slightly cheaper than last year so accepted quote, even though I had not looked at any comparison sites. All sorted with one phone call. Brilliant.
May 21, 2026
Reply from Privilege
We are so pleased to hear that our team provided such helpful service during a difficult time. We appreciate you sharing your positive experience with us. Alex
Reply from Privilege
Thanks for your great review. Alex
Good customer service
Everything went smoothly the renewal was very straight forward and customer service was good
May 16, 2026
Reply from Privilege
We're so glad your renewal was straightforward and our service was good. Thank you for sharing! Alex
Process was very smooth and the renewal…
Process was very smooth and the renewal price was good.
May 21, 2026
Reply from Privilege
We're glad the process was smooth for you, Paul. Thank you for your ongoing custom. Kirsty
Privilege fleece me the least out of…
Privilege fleece me the least out of all insurance companies.
Insurers are a shower of rogues. Privilege made my renewal easy, competitive and minimal hassle
April 29, 2026
Reply from Privilege
We appreciate your feedback, Duncan, and we're pleased we could provide a smooth and simple experience. Thank you for your five-star review. Kirsty
All good and value
May 18, 2026
Reply from Privilege
We hope you saved by joining us. Welcome to Privilege. Kirsty
Easy to navigate site and the cover is…
Easy to navigate site and the cover is everything we require at a most most cost effective price compared to other providers researched.
Thank you
May 21, 2026
Reply from Privilege
We're pleased you found our site easy to navigate and our cover met your needs. Thank you for your kind words and custom. Kirsty
Very informative keep you up to date…
Very informative keep you up to date and very easy to renew, competitively priced no issues
May 19, 2026
Reply from Privilege
We're glad our updates and renewal process were easy for you. Thank you for your positive feedback, Anne. Aston
Good price and drivexpert app is easy…
Good price and drivexpert app is easy to use
May 20, 2026
Unprompted review
Reply from Privilege
That's what we like to hear, Greg. Thanks for giving us top marks. Aston
Privilege made it so easy
Privilege made it so simple to understand what I needed to do to complete my claim, they were also very compassionate when I spoke to them directly, which in this digital age, I felt it was important to speak to someone real.
February 27, 2026
Unprompted review
Reply from Privilege
We are glad we could simplify your claim and provide compassionate support. Thanks for your glowing review, Mike & Sarah. Aston
Reply from Privilege
We like to make things easy, Sarah. Thanks for your five star review. Aston
Reply from Privilege
Thanks for your five star review,, Michele. Aston
Privilege managed the whole process on…
Privilege managed the whole process on my behalf
May 20, 2026
Reply from Privilege
We're happy to hear we managed your process well. Thank you for your feedback! Nathan
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