I have been a client for many years. Although I haven't claimed, every time for renewal, the price increase is "a joke". Therefore, I'm need to phone and discuss. The price reduces to a "competitiv... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I was very well looked after by the young lady who answered my call and did all that was necessary to transfer the policy to my name as my husband died eight months ago. She was most carful and effic... See more
Company replied
I got my renewal quote from privilege and it was considerably higher than what I had paid for the previous year. I was seriously considering going onto a price comparison site to get alternative quote... See more
Company replied
I recently made a claim on my buildings insurance through Privilege and was thoroughly pleased with the whole experience. I had to call a number of times for various reasons and everyone I spoke to wa... See more
Company replied
Company details
Privilege
Written by the company
- At Privilege we offer home and motor cover to people from various walks of life. That includes your mate with the 5-bed house. The bloke off the telly who drives a silver Porsche. The lady in the corner shop. Your hairdresser. Your doctor. Your brother. Your mother. And all sorts of people in between.
Contact info
United Kingdom
- www.privilege.com
4.4
Excellent
9K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Wanted to cancel my policy before it…
Wanted to cancel my policy before it had started as got better quote, was on and off the phone in 5 minutes thanks to Jiyaad, full refund and no bother !!
May 27, 2026
Unprompted review
Reply from Privilege
We're so happy to hear that cancelling your policy was a quick and easy process for you. Thank you for sharing your positive feedback! Nathan
Always helpful
May 24, 2026
Reply from Privilege
Thanks for the glowing review, Anne. We appreciate it. Aston
Straight to the poin asking has…
Straight to the poin asking has anything changed and plenty of reminder notice .
May 24, 2026
Reply from Privilege
Thanks for giving us top marks, William. Aston
Reply from Privilege
Hi Mark. We're sorry to hear this. Please send us a message using the link below, and we'll do our best to help. Rach
m.me/privilegeuk
Reply from Privilege
Hi there. We're glad you enjoyed your experience. Thank you for your positive feedback. Rach
Great staff
Great staff, helpful and understanding. Managed to give me a much better quote than the automatic renewal process.
May 26, 2026
Reply from Privilege
Hi Steven. We're so glad our team could provide helpful and understanding service, securing a better quote for you. Thank you for your kind words! Rach
Was with privilege last year renewed…
Was with privilege last year renewed this year very happy with the company well worth the money thanks again
May 26, 2026
Reply from Privilege
Hi Robert. We are so pleased you renewed with us! We appreciate your kind words and continued support. Thank you! Rach
It would have been better if you…
It would have been better if you offered me the price I got after talking to a rep and not putting the price up buy £100 pound
May 26, 2026
Reply from Privilege
Hi Robert. We appreciate your feedback and understand your concern regarding the price difference. We value your comments as we always look to improve. Rach
Reply from Privilege
We are glad to hear that our service met your expectations. We appreciate your feedback. Alex
A knowledgeable and empathetic employee…
A knowledgeable and empathetic employee who negotiated a very good price
May 23, 2026
Reply from Privilege
We're glad our colleague was knowledgeable and empathetic, Roger. Thank you for your feedback. Aston
Reply from Privilege
Just as insurance should be! Welcome to Privilege. Kirsty
good with dealing wth
May 25, 2026
Reply from Privilege
We're delighted we've made a five-star impression, Colin! Kirsty
Price very competitive staff are very…
Price very competitive staff are very pleasant and professional
May 21, 2026
Reply from Privilege
We pride ourselves on our customer service, so this is what we like to see, Jean. Thank you for choosing Privilege. Kirsty
An excellent company
This company provides all that I need at a very reasonable price too
May 23, 2026
Reply from Privilege
It's important to have the right cover for the right price, Maria, and we're pleased you found that with us. Kirsty
lite friendly help in altering some…
Polite friendly help in altering some details and renewing my policy. Excellent, I would recommend Privilege to anyone.
May 24, 2026
Reply from Privilege
We're so happy to hear we could help with your policy, Douglas. Thank you for your kind words and recommendation! Kirsty
I deal with Privilege 8 years + and…
I deal with Privilege 8 years + and always been happy with service and price, but this year the prices is absolutely ridiculous and I needed to get insurance with another company.
May 24, 2026
Reply from Privilege
We wouldn't like to see you go, Liubov. The team are always there if you'd like to discuss the renewal quote, and you can reach them via Facebook on the link below. Kirsty
m.me/PrivilegeUK
Reply from Privilege
We're happy we could make things simple when changing your vehicle, Elaine. Thank you for your positive feedback. Kirsty
Reply from Privilege
We appreciate you staying with us for another year, Caralyn. Thank you for stopping by with a review. Kirsty
Reply from Privilege
We're so glad you found our policy easy to set up, Rehal. Welcome to Privilege. Kirsty
Reply from Privilege
We're pleased we could help with your price, Yvonne. Thank you for your custom. Kirsty
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.