The salesperson was friendly and when asked she took her time explaining and showing us the items I wanted to buy, then wrapped them and allowed us to pick them up later in the morning.
Company replied
Location
Switch locationBluewater Shopping Centre, Bluewater, DA9 9ST Greenhithe, GB
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See what reviewers are saying
We visited the Bluewater store on monday and purchased a full set of stainless pots and frying pans. These have, so far, been a great purchase. The excellent advice from Sharon, whose knowledge wa... See more
Helpful staff. Really informative sales assistant on the till as well. I will be going back tomorrow as my coffee grinder doesn't work! ..Not the fault of Pro- cook ! I' ll see how they do when there... See more
I managed to get exactly what I wanted but then I had an ever so slight issue. I took it to another store (Bromley) but they had no problems replacing it. So far so good. Thank you!!
Company details
Written by the company
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Written by the company
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Contact info
Bluewater Shopping Centre, Bluewater, DA9 9ST, Greenhithe, United Kingdom
4.8
Excellent
1K reviews
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I like ProCook!
I managed to get exactly what I wanted but then I had an ever so slight issue. I took it to another store (Bromley) but they had no problems replacing it. So far so good. Thank you!!
July 6, 2026
Nice dinner service at a good price, helpful staff.
Found a very nice dinner service and at a good price, very pleased with the shop assistant and the help we were given.
July 7, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Great shop would recommend it.
The salesperson was friendly and when asked she took her time explaining and showing us the items I wanted to buy, then wrapped them and allowed us to pick them up later in the morning.
July 8, 2026
Reply from ProCook - Bluewater
We're so pleased to hear that our salesperson was friendly and took the time to explain and show you the items you wanted. It's wonderful that we could arrange for you to pick them up later!
Friendly and very professional
Friendly and very professional. Went out of their way to help.
July 3, 2026
Reply from ProCook - Bluewater
We're so glad you found our team friendly and professional, and that we were able to go out of our way to help you! Thank you for your kind words.
Love ProCook
I got a gorgeous cool bag in the sale. The lovely young lady who served me was so helpful. And when I got to the till it was £5 less than I thought. Happy days.
July 3, 2026
Lady was very help & efficient
June 29, 2026
Reply from ProCook - Bluewater
We are so pleased to hear that a member of our team was very helpful and efficient during your visit. We truly appreciate your kind words.
Good customer service excellent
Good customer service , good knowledge of the requirements, she also explained about the guarantee.
June 29, 2026
Reply from ProCook - Bluewater
We appreciate you taking the time to leave us this wonderful review! We're so happy to hear that you received good customer service and found our team knowledgeable about our requirements and guarantees.
Lovely helpful staff
July 1, 2026
Helpful staff
Helpful staff. Really informative sales assistant on the till as well.
I will be going back tomorrow as my coffee grinder doesn't work! ..Not the fault of Pro- cook ! I' ll see how they do when there's a problem. I simply want to exchange it for one that works.
June 28, 2026
Very helpful staff
July 2, 2026
Very helpful & pleasant assistant
June 29, 2026
5 star Experience
Very professional and friendly service. Love the product and would recommend. In fact, I returned to store to buy the exact same product for my daughter as she liked it so much.
June 25, 2026
Very nice shop plenty to choose from…
Very nice shop plenty to choose from very satisfied
June 19, 2026
Reply from ProCook - Bluewater
We're glad you enjoyed our shop and selection!
The assistant who served me and the…
The assistant who served me and the other staff were so pleasant and helpful.
June 17, 2026
Reply from ProCook - Bluewater
We're so glad our staff was pleasant and helpful! Thank you for sharing your positive experience.
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