Superb service. I returned an online order that wasn't suitable for my needs and purhased an alternative item which was lovingly wrapped. Both transactions were flawless and my new knife works really... See more
Location
Switch locationBluewater Shopping Centre, Bluewater, DA9 9ST Greenhithe, GB
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See what reviewers are saying
We had a problem with a purchased item purchased a few years ago. The staff were excellent, dealt with the issue professionally and I left the store suitably impressed and would certainly continue buy... See more
Company replied
Bought the tri-ply stainless steel pan after very helpful advice from the shop assistant. He steered us in the right direction and avoided us making a costly mistake of getting the original one we had... See more
Company replied
We visited the Bluewater store on monday and purchased a full set of stainless pots and frying pans. These have, so far, been a great purchase. The excellent advice from Sharon, whose knowledge wa... See more
Company details
Written by the company
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Written by the company
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Contact info
Bluewater Shopping Centre, Bluewater, DA9 9ST, Greenhithe, United Kingdom
4.8
Excellent
1K reviews
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A nice laid out shop enjoyed walking…
A nice laid out shop enjoyed walking around found something I liked
August 19, 2026
The lady who served us was very…
The lady who served us was very friendly and helpful
August 22, 2026
good shopping experience at ProCook
The shop assistant is very helpful and the price of the goods is reasonable.
August 15, 2026
Very Helpful
The assistant was incredibly helpful gave us all the advice we needed and did not give us the hard sell.
August 19, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Reply from ProCook - Bluewater
We're so glad you found our staff helpful, our environment clean, and our selection of products good! Thank you for your kind words.
Great choice
Great choice, good value, extensive price range and some things I didn’t know I needed! Friendly helpful staff
August 16, 2026
Reply from ProCook - Bluewater
We're so happy to hear you found a great selection and good value, and that our friendly and helpful staff made your visit even better! We're especially delighted you discovered some unexpected treasures.
Helpful member of staff
August 10, 2026
Reply from ProCook - Bluewater
We really appreciate your kind words about our helpful staff member. It means a lot to us that you had a positive experience.
Reply from ProCook - Bluewater
We're so pleased to hear that you found our team helpful and our product to be of good value. We truly appreciate your positive feedback!
Very pleasant staff nice and friendly…
Very pleasant staff nice and friendly and helpful
August 11, 2026
Reply from ProCook - Bluewater
We're so pleased to hear that you found our staff to be pleasant, friendly, and helpful. We truly appreciate your positive feedback!
We had a problem with a purchased item…
We had a problem with a purchased item purchased a few years ago. The staff were excellent, dealt with the issue professionally and I left the store suitably impressed and would certainly continue buying our kitchen goods from them.
August 10, 2026
Reply from ProCook - Bluewater
We're so pleased to hear that our team handled your issue professionally and left you suitably impressed. We appreciate your continued loyalty and look forward to serving you again!
Excellent selection of products
Excellent selection of products, friendly helpful assistants.
August 5, 2026
Reply from ProCook - Bluewater
We're so glad you enjoyed our selection of products and found our assistants friendly and helpful! Thank you for your kind words.
Reply from ProCook - Bluewater
We are so glad to hear that our team was friendly and accommodating during your visit. We appreciate your kind words!
The assistant was very helpful and…
The assistant was very helpful and helped me choose the right product
July 14, 2026
Reply from ProCook - Bluewater
We're so glad our assistant was very helpful and assisted you in choosing the perfect product! Thank you for your kind words.
Great store!
Very helpful staff in the store in Bluewater, made sure we knew what offers were on when we were choosing our products. Bought new kitchen utensils and a really nice china pot for them to stand in. Lovely clean store, nicely laid out. Pleased with purchase 🤗
August 8, 2026
Reply from ProCook - Bluewater
We're so pleased to hear you had such a positive experience at our Bluewater store! It's wonderful that our staff were helpful with offers and that you're happy with your new kitchen utensils and china pot. We appreciate your kind words about our clean and well-laid-out store.
Quality products & great service
Helpful and friendly service including advice on special offers.
August 3, 2026
Reply from ProCook - Bluewater
We're so glad you found our service helpful and friendly, and that you appreciated the advice on special offers! We truly value your feedback.
Reply from ProCook - Bluewater
We're so pleased to hear that our team member was helpful and knowledgeable about our product! Thank you for your wonderful feedback.
The staff are always helpful and the…
The staff are always helpful and the products are good quality.
August 4, 2026
Reply from ProCook - Bluewater
We're so glad you found our staff helpful and that you appreciate the quality of our products! Thank you for your kind words.
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