I spoke to Bart and he was very understanding about my problem with my coffee machine and gave clear precise options for me to take The service he gave was excellent and even said to me that he wi... See more
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Pleasant and helpful staff and an eyewatering range of stock . Went in for one item ( avocado slicer ) and came out with 6 items . Money well spent and will visit next time I am at Castlepoint .
Alway look in the shop Alway buy something! Simply because it is :- Good quality Well displayed Reasonably priced With lovely polite, knowledgeable staff Thank you
Company replied
Quality products,helpful staff and lovely store to browse,lots of things you didnt know existed to make baking,preparing and cooking so much easier.
Company details
Written by the company
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Written by the company
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Contact info
Castle Lane West, West Mall, BH8 9UY, Bournemouth, United Kingdom
- 01202 155674
4.9
Excellent
692 reviews
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Store nicely set out
Store nicely set out, products competitively priced, something for all price ranges. Staff very helpful and knowledgeable but no hard sale. Left to have a think about what we wanted to.putchase
March 7, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
The assistant was helpful
The assistant was helpful, guided me to the appropriate items and then moved away giving me time to consider a possible purchase.
The store is well set out and very inviting.
March 7, 2026
Reply from ProCook - Bournemouth
We're happy to hear that the assistant was helpful and gave you space to consider your purchase. We appreciate your feedback on our store's inviting layout.
Extremely helpful service
February 28, 2026
Reply from ProCook - Bournemouth
We appreciate your kind words! We are so glad our staff could be of assistance to you; thank you for your feedback.
Excellent service
Polite, friendly and knowledgeable staff in a shop selling wonderful goods
March 4, 2026
Reply from ProCook - Bournemouth
We appreciate you taking the time to leave us this great review! We're so happy you found our staff polite, friendly, and knowledgeable.
Perfect shopping experience!
Perfect shopping experience!
Staff were extremely helpful and knowledgeable when called upon, and smiling…
Great store, excellent products, and lovely staff..
March 3, 2026
Reply from ProCook - Bournemouth
We're happy to hear you had a perfect shopping experience! It's great to know our helpful and knowledgeable staff, excellent products, and lovely store made your visit special.
Reply from ProCook - Bournemouth
We appreciate your positive feedback regarding our quality stock, polite service, and helpful staff; we are so happy you were pleased!
Lovely adviser and store
Lovely adviser, no trying to sell me products I don't need. Clean and organised store. I love ProCook products even if they are a little more expensive.
March 2, 2026
Reply from ProCook - Bournemouth
We're happy to hear you had a great experience with our advisor and appreciated the clean, organized store. Thank you for your positive feedback on our products!
Lovely shop
Lovely shop. Only purchased a couple of small but much needed items. Lady serving was extremely friendly and helpful.
February 23, 2026
Reply from ProCook - Bournemouth
We're delighted you found our shop lovely! We're happy to hear the service was friendly and helpful, even for small purchases. Thank you for your positive feedback!
Great Staff
As always, the staff were fantastic, helping me find exactly what I needed.
February 28, 2026
Reply from ProCook - Bournemouth
We appreciate you taking the time to leave us this great review! We are so happy to hear that our staff helped you find what you needed.
Staff member very helpful
Staff member very helpful, the store didn’t have exactly what we wanted but staff member found us a good alternative
February 26, 2026
Reply from ProCook - Bournemouth
We appreciate you taking the time to leave us this great review! We're so happy to hear that our staff was helpful in finding a good alternative for you.
Pro Cook are the best.
Good variety of small items and reasonably priced. Scissors are very good. Bought a lovely blue dish for £9. Would recommend shopping there.
February 26, 2026
Reply from ProCook - Bournemouth
We're happy to hear that you found a good variety of reasonably priced items and that you liked the scissors and the blue dish. We appreciate your recommendation and your positive feedback!
The Assistant was very helpful
The Assistant was very helpful, very obliging, and made a very good choice for me , also she was very friendly!!!
February 25, 2026
Reply from ProCook - Bournemouth
We appreciate you taking the time to leave us this great review! We're so happy to hear that our assistant was helpful, obliging, and friendly and made a good choice for you.
New shop for me!
Bought everything I was looking for, good help from people in shop. Looks like the best kitchen shop around for miles!!!
February 21, 2026
Reply from ProCook - Bournemouth
We're so happy to hear you found everything you were looking for and that our staff were helpful! It's great to know we're the best kitchen shop around!
Excellent customer service ensuring we…
Excellent customer service ensuring we found the products we were looking for, staff were polite and welcoming. Previous items bought have been of good quality and this encouraged us to purchase more items.
February 21, 2026
Reply from ProCook - Bournemouth
We're happy to hear that our customer service helped you find what you were looking for! It's great to know you found our staff polite and welcoming, and that previous purchases encouraged you to buy more.
Good friendly service Lovely shop…
Good friendly service Lovely shop everything well laid out and clean and shiny a real pleasure to shop in store. Thank you
February 20, 2026
Reply from ProCook - Bournemouth
We appreciate you taking the time to leave us this great review! We're so happy to hear that you received friendly service and enjoyed our shop's atmosphere.
An exceptional display of items
An exceptional display of items
With very helpful service.
February 23, 2026
Reply from ProCook - Bournemouth
We appreciate your positive feedback. We are so happy you found our display of items exceptional and our service very helpful.
Great service was just what I was looking…
Product was just what I was looking for, good service with the member of staff giving helpful advice on product use and guarantee.
February 22, 2026
Reply from ProCook - Bournemouth
We appreciate you taking the time to leave us this great review! We're so happy to hear that the product met your expectations and that our staff was helpful.
Friendly staff
Friendly staff, quality items. I went in there for a set of teaspoons and bought some.
February 16, 2026
Reply from ProCook - Bournemouth
We're glad you found our staff friendly and our items of high quality. Thank you for purchasing teaspoons from us; we appreciate your positive feedback!
As helpful and professional as ever.
February 19, 2026
Reply from ProCook - Bournemouth
We appreciate you letting us know our service was professional and helpful! We are so happy to hear it.
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