We bought two dinner sets from Procook at Freeport designer village Braintree. Just have to give a mention to the two lady’s who served us and were extremely helpful even helping take our purchases to... See more
Company replied
Location
Switch locationUnit E1 Braintree Village, Charter Way, Chappel Hill, CM77 8YH Braintree, GB
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See what reviewers are saying
I recently bought a chef's knife from the Braintree shop. The product is excellent and very good value for money, the staff were very helpful and friendly, and the shop itself was bright and welcomi... See more
Staff were friendly, knowledgeable and very helpful. After looking at all the things that interested me and asking their advice, I made my purchase.
Pro Cooks guarantees are genuine and they allow staff flexibility on replacing items. Our pan lids had become cloudy after many years use, but within the guarantee. Jennifer was brilliant in resolving... See more
Company details
Written by the company
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Written by the company
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Contact info
Unit E1 Braintree Village, Charter Way, Chappel Hill, CM77 8YH, Braintree, United Kingdom
4.8
Excellent
999 reviews
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Cheerful and friendly service and…
Cheerful and friendly service and having the equipment I wished to purchase.
September 1, 2026
Good products
The store staff were friendly, helpful but not over bearing. Allowed me to browse but were readily available when needed to gave me advice on products when I asked. They helped me choose with the information they gave me and I am happy with my purchase. The store had a vast choice of items at the same price as on line. I prefer to shop and see my products, rather than on line. I just wish there was a store nearer to me as Braintree isn't that close but is my nearest store
September 1, 2026
Staff very friendly and infotmative
Staff very friendly and infotmative. Pterodactyl just what l was looking for. Perfect size didh
August 28, 2026
The staff were very helpful as not all…
The staff were very helpful as not all I wanted was on display. They even sought a replacement plate for me when I returned one.
August 22, 2026
Pro Cooks guarantees are genuine and…
Pro Cooks guarantees are genuine and they allow staff flexibility on replacing items. Our pan lids had become cloudy after many years use, but within the guarantee. Jennifer was brilliant in resolving our issue with a return and provide great advice on a number of new purchase's.
August 28, 2026
May use AI-assist with repliesRead more
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I asked the assistant where a product…
I asked the assistant where a product was and was told you didn’t sell it, when I said I had been told you did she asked another assistant who went straight to it.
It felt like it was easier to say no than check.
August 23, 2026
Reply from ProCook - Braintree
Thank you for your review – we are very sorry to hear this. We will pass your comments onto the store
The staff were extremely helpful
The staff were extremely helpful - efficient and professional service.
August 22, 2026
Always helpful
Always helpful, staff friendly and knowledgeable. A lovely place to shop. Lots of products to choose from. The guarantees provided with certain products offer peace of mind and are honoured!! Fabulous 👍👏👌
August 23, 2026
We went to Procook Braintree on Sunday…
We went to Procook Braintree on Sunday 23/08/2026. A lovely lady helped us order items. As they were not in stock at Braintree. They actually arrived today Monday 24/08/2026. What really good service. So thank you very much.
August 23, 2026
Unprompted review
Quality product and very friendly…
Quality product and very friendly customer service
August 21, 2026
Bought my new knives in store
Bought my new knives in store, staff were first class, excellent service and knowledge.
August 20, 2026
Very helpful and pleasant staff
August 15, 2026
Service was good
Service was good, staff helpful and chatty. The products are outstanding. Very happy to shop there and will do so again.
August 15, 2026
Very helpfull
Couldn't find the item that my son sent me showed the lady that works there and took me to the item I was looking for
August 13, 2026
My purchase was only a pair of tongs
My purchase was only a pair of tongs, so they are what they are, but a pleasant shop to walk into, and staff were polite and offered assistance (Braintree, Freeport)
August 17, 2026
Unprompted review
Reply from ProCook - Braintree
We're so pleased to hear you had a pleasant experience in our Braintree, Freeport shop! It's wonderful that our staff were polite and offered assistance.
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