We bought two dinner sets from Procook at Freeport designer village Braintree. Just have to give a mention to the two lady’s who served us and were extremely helpful even helping take our purchases to... See more
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Location
Switch locationUnit E1 Braintree Village, Charter Way, Chappel Hill, CM77 8YH Braintree, GB
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See what reviewers are saying
I recently bought a chef's knife from the Braintree shop. The product is excellent and very good value for money, the staff were very helpful and friendly, and the shop itself was bright and welcomi... See more
Staff were friendly, knowledgeable and very helpful. After looking at all the things that interested me and asking their advice, I made my purchase.
Pro Cooks guarantees are genuine and they allow staff flexibility on replacing items. Our pan lids had become cloudy after many years use, but within the guarantee. Jennifer was brilliant in resolving... See more
Company details
Written by the company
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Written by the company
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Contact info
Unit E1 Braintree Village, Charter Way, Chappel Hill, CM77 8YH, Braintree, United Kingdom
4.8
Excellent
999 reviews
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Staff were very friendly and helpful
Staff were very friendly and helpful. Purchased new knives.
July 11, 2026
Staff were friendly
Staff were friendly, helpful.
Good quality products.
Good value for money
July 14, 2026
Always worth a visit
Very good selection of kitchen equipment at fairly competitive prices. All items I have purchased from Pro Cook have been v good quality and I have recommended friends to use the company. Staff at outlets I have used always found to be pleasant, helpful and well turned out.
July 11, 2026
May use AI-assist with repliesRead more
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Very happy with the service I received…
Very happy with the service I received from your staff. I needed advice on the best size of omelette pan. Excellent quality products.
July 11, 2026
Reply from ProCook - Braintree
We're so happy to hear you received excellent service from our staff and found our products to be of great quality, especially when choosing your omelette pan! Thank you for your kind words.
Good quality excellent value for money, very helpful staff.
Good quality excellent value for money
July 10, 2026
Very happy assistant so helpful…
Very happy assistant so helpful exchanged my faulty baking dishes and had new ones delivered to my home address I would shop at pro cook again
April 7, 2026
Fantastic offers in store at 30% off…
Fantastic offers in store at 30% off everything, will definitely shop there again….Staff very helpful also.
April 3, 2026
Very good products
Only ever had one problem with ProCook product and no problem with exchanges. Otherwise always purchased my cooking utensils from this company.
March 29, 2026
Reply from ProCook - Braintree
We appreciate your continued support and are so glad our exchange process worked well for you. Thank you for sharing your positive experience with our utensils.
Reply from ProCook - Braintree
We appreciate you sharing that you had a lovely experience and that our staff was great and professional!
Very helpful and knowledgeable staff
April 5, 2026
Reply from ProCook - Braintree
We appreciate you letting us know our staff was knowledgeable and helpful; it means a lot to our team.
Reply from ProCook - Braintree
We regret that our team's service did not meet your expectations. We will address this issue to improve.
Fantastic customer service.
Fantastic customer service.
The guy who helped us was extremely polite and very helpful.
April 6, 2026
Reply from ProCook - Braintree
We appreciate you taking the time to share your experience! We're so happy to hear that our staff was polite and helpful to you.
Great service…
I need some good knives for a cookery course I was taking and Grace was exceptionally helpful, e planning everything to me and letting me try out the knives on my fingers before I make my choice. Sorry, do I say fingers? I meant some carrots. Fingers was when I got home.
March 30, 2026
Very friendly staff at the shop of…
Very friendly staff at the shop of Braintree. We were very pleased with the offer of 30% off.
Bought some things as well. Very happy to see the stock almost sold so it facilitates the renovation soon to start. It also means like us other people appreciate the quality and functionality of the items pro cook sells.
April 5, 2026
Friendly staff
Friendly staff, all items on sale too and a great pan/saucepan set from your outlet store in Braintree Freeport. Truly non stick pans!
April 1, 2026
Reply from ProCook - Braintree
We appreciate you sharing your positive experience! We're so glad to hear that you found our staff friendly and enjoyed the sale items and your new pan set.
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