Such helpful staff. They brought out several boxes of items for us to choose our favourite ones, as each piece was slightly different. It was excellent service. We weren’t rushed or made to feel that... See more
Company replied
Location
Switch locationUnit 259 Upper Mall, The Glades Shopping Centre, BR1 1DN Bromley, GB
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See what reviewers are saying
The shop layout is appealing with wonderful products. I wanted a saucepan and was impressed at the ranges. The staff were very helpful and informative. It was a productive experience and I will return... See more
Well laid out shop, very helpful and knowledgeable staff. An enjoyable shopping experience. I found everything I needed and will definitely return.
Staff were nice, took time to explain and answer questions that I had. Observe how other customers were treated with time and respect. Good range of products in store.
Company details
Written by the company
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Written by the company
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Contact info
Unit 259 Upper Mall, The Glades Shopping Centre, BR1 1DN, Bromley, United Kingdom
- 0208 178 3811
4.9
Excellent
327 reviews
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I found just what I needed
I found just what I needed, and the sales assistant was friendly and helpful.
I will shop there again.
October 19, 2026
Staff very enthusiastic and helpful
Staff very enthusiastic and helpful. Lovely shop in Bromley Kent. Great products at a good price.
October 19, 2026
Customer service is amazing.
Customer service is amazing.
I didn't realise that pro cook allocated for all budgets.
October 15, 2026
Great shop
Great shop! Beautifully displayed. Approach with caution ⚠️ 😂 you will find just the thing you need...
October 16, 2026
Outstanding shop
Outstanding shop presentation, quality appealing products in complimentary ranges. Helpful knowledgeable staff.
October 16, 2026
Lovely shopping experience.
Well laid out shop, very helpful and knowledgeable staff. An enjoyable shopping experience. I found everything I needed and will definitely return.
October 16, 2026
The staff were very helpful
The staff were very helpful. Bought knife block and set of knives. Great product.
October 16, 2026
Staff were nice
Staff were nice, took time to explain and answer questions that I had.
Observe how other customers were treated with time and respect.
Good range of products in store.
October 16, 2026
We received a nice 20% discount
We received a nice 20% discount, which we weren’t expecting.
October 14, 2026
The shop layout is appealing with…
The shop layout is appealing with wonderful products. I wanted a saucepan and was impressed at the ranges. The staff were very helpful and informative. It was a productive experience and I will return.
October 10, 2026
Good experience sales assistant most…
Good experience sales assistant most helpful and informative
October 7, 2026
Very helpful staff
Very helpful staff. Large selection of items and everything you could think you might need in a kitchen
October 13, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Reply from ProCook - Bromley
We truly appreciate your kind words about our helpful staff and our lovely ceramics. We're so glad you had such a positive experience with us!
The customer service at the Bromley…
The customer service at the Bromley branch is Al very welcoming. The staff is very knowledgeable on the products. Every time I visit, I learn something new about cook ware and utensils.
I am so happy that a store is open in Bromley. Long may it last.
October 9, 2026
Reply from ProCook - Bromley
We are so pleased to hear that you have had such a warm and positive experience at our Bromley branch! It is wonderful to know that our team's knowledge has been so helpful and that you enjoy discovering new things about our kitchenware during your visits. We truly appreciate your support and look forward to welcoming you back again soon!
Very good customer service and helpful…
Very good customer service and helpful staff.
Good quality products.
October 9, 2026
Reply from ProCook - Bromley
We're so pleased to hear that you experienced very good customer service from our helpful team and were satisfied with the quality of our merchandise! Thank you for sharing your wonderful feedback with us.
Such helpful staff
Such helpful staff. They brought out several boxes of items for us to choose our favourite ones, as each piece was slightly different. It was excellent service. We weren’t rushed or made to feel that we were wasting their time.
October 9, 2026
Reply from ProCook - Bromley
We're so pleased to hear that our team provided such excellent service! It's wonderful that they were patient and attentive, taking the time to help you select your ideal items so you could enjoy a relaxed shopping experience.
What a lovely store and lovely staff
What a lovely store and lovely staff! I found what I needed quickly, the staff were helpful and knowledgable about the products and checked the prices against what was in the sale, also purchases were wrapped well to protect them.
October 9, 2026
Reply from ProCook - Bromley
We're so pleased to hear that you had such a lovely visit to our store! It's wonderful that our team was helpful with product details and price checks, and that your items were carefully wrapped to keep them safe.
This is the first time buying from the…
This is the first time buying from the shop,sale assistant was very polite
October 8, 2026
Reply from ProCook - Bromley
We are so glad to hear that your very first visit to our shop went so well and that our team member provided such courteous service! Thank you for your kind words.
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