The lady who assisted me was very helpful as knowledgeable. She was also kind enough to give me a spare spoon after telling her one of our spoons on our set has gone missing:)
Location
Switch locationUnit 26, Whitefriars, Whitefriars Shopping Centre, CT1 2AD Canterbury, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Friendly helpful staff. Great looking cooking and entertaining crockery and accessories. Bought exactly what I went in for and needed. Well done ProCook!
I can only say that I chose the best product — it’s absolutely top-notch, without a doubt. It made the job so much easier, and on top of that, it’s incredibly easy to clean. On the flat side, I... See more
Very helpful and informed assistant - Max helped me make a decision by describing pros and cons of each choice of knife and helped me make an informed decision by the end. I am very pleased with my... See more
Company details
Written by the company
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Written by the company
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Contact info
Unit 26, Whitefriars, Whitefriars Shopping Centre, CT1 2AD, Canterbury, United Kingdom
- 01227 953099
4.9
Excellent
402 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I was buying 2 knives and was advised…
I was buying 2 knives and was advised of an offer to buy 3 knives on a great deal
October 21, 2026
Knowledgeable and helpful staff
October 7, 2026
Not easy to buy a sharp knife nowadays…
Not easy to buy a sharp knife nowadays but they have a very good selection.
October 16, 2026
The lady who assisted me was very…
The lady who assisted me was very helpful as knowledgeable. She was also kind enough to give me a spare spoon after telling her one of our spoons on our set has gone missing:)
October 20, 2026
Excellent service and products too with…
Excellent service and products too with favourable prices!
October 12, 2026
First time I’ve ever been in Procook
First time I’ve ever been in Procook - it was lovely! The staff were so good, really friendly and helpful and very welcoming. I was so impressed with the range of products and the quality and I love the items I purchased.
October 14, 2026
Knowledgeable and friendly staff.
October 16, 2026
Staff were great and very patient as we…
Staff were great and very patient as we kept changing our mind and then adding more goods to buy. Exceptional quality too.
October 15, 2026
Wonderful Experience
Second time shopping at the canterbury store! The staff both times have been so kind and helpful. Lovely experience we will come back again
October 14, 2026
Friendly helpful staff
Friendly helpful staff. Great looking cooking and entertaining crockery and accessories. Bought exactly what I went in for and needed. Well done ProCook!
October 13, 2026
Good choice of items available -
Good choice of items available -
We Bought
Chopping boards and cutlery, staff-were helpful and friendly .
Noted it was a clean and well organised store -
September 29, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Friendly staff
Friendly staff, clean store and easy to find items I wanted to purchase
October 12, 2026
Reply from ProCook - Canterbury
We're so pleased to hear that you enjoyed our clean store, found our team friendly, and had no trouble locating everything you needed! Thank you for sharing your wonderful feedback with us.
Reply from ProCook - Canterbury
We truly appreciate your wonderful feedback regarding our service and offerings. We are delighted to know you had such a positive experience with us!
Reply from ProCook - Canterbury
We are glad you enjoyed your experience with our helpful team. Thank you for the feedback.
Really great customer service
Really great customer service, the knife I bought was also amazing quality.
October 6, 2026
Reply from ProCook - Canterbury
We're so glad you experienced great customer service and that you're so happy with the amazing quality of your new knife! Thank you for your kind feedback.
Staff are always very helpful&…
Staff are always very helpful& knowledgeable in store.
October 8, 2026
Reply from ProCook - Canterbury
We're so pleased to hear that you consistently find our team helpful and knowledgeable during your store visits. Thank you for taking the time to share your wonderful feedback with us!
Well worth a visit
Popped into store just to have a look and really surprised that it carried such a variety of choice. Prices to suit all pockets we will return
October 7, 2026
Reply from ProCook - Canterbury
We are glad you enjoyed your experience exploring our wide selection and affordable options. Thank you for the wonderful feedback, and we look forward to welcoming you back soon.
The salesman welcomed and greeted…
The salesman welcomed and greeted everyone who entered the shop with a smile . He was quick to come and help if one needed assistance. The service was also quick and easy no long queue.
October 6, 2026
Unprompted review
Reply from ProCook - Canterbury
We're so pleased to hear that our team member greeted you warmly and offered prompt assistance. It's wonderful that your visit was quick, efficient, and hassle-free!
A good variety of items at reasonable…
A good variety of items at reasonable price. Friendly and helpful staff made the shopping experience a very pleasant one.
October 2, 2026
Reply from ProCook - Canterbury
We're so happy to hear that you enjoyed our wide selection of items and fair prices! It's wonderful to know that our team members were friendly and helpful, making your visit such a pleasant one. Thank you for your feedback.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.