The lady in your notcutts Ditchling Sussex was wonderful. She knew her products and was very helpful in our purchase of a hob to oven shallow casserole dish and suitable utensils. Sadly I don't have h... See more
Location
Switch locationNotcutts Garden Pride, Common Lane, BN6 8TN Ditchling, GB
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See what reviewers are saying
The staff were so helpful, ended up purchasing a lovely pan set from the elite range, knifes that were recommended. The products are well made and they had 20% off which made it worth buying. Have re... See more
Having experienced our home being ruined by a flood and recently returning home after 7 months away we needed to replace all of our kitchen utensils. The ladies particularly Donna were so helpful and... See more
Went to buy a knife sharpener for my contour pro X50 knives and spoke to a lovely lady who gave me some excellent advice and even went to the trouble of getting a knife out and show me how to sharpen... See more
Company replied
Company details
Written by the company
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Written by the company
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Contact info
Notcutts Garden Pride, Common Lane, BN6 8TN, Ditchling, United Kingdom
4.9
Excellent
447 reviews
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Reply from ProCook - Ditchling
We appreciate your positive feedback! We're so glad you enjoyed our great service and products.
Helpful without being pushy
We were looking for a non-stick sauté pan for a specific recipe. A good choice available, in both style and price. The assistant was helpful without being pushy. Once we had made our decision, it became clear that the one on show was the only one in stock. It was pretty immaculate but a welcome discount was applied anyway.
August 19, 2025
Reply from ProCook - Ditchling
We're glad you found a sauté pan suitable for your recipe and that our assistant was helpful. We appreciate that you were happy with the discount applied to the product. Thank you for your review!
chefs k nives…
top quality products at a good price staff very good set in a relaxing garden center.
August 22, 2025
Reply from ProCook - Ditchling
We appreciate you taking the time to leave us this great review! We're so happy to hear you liked our top-quality products, good prices, and relaxing garden center.
Fantastic customer service
Fantastic customer service. Staff were extremely helpful and knowledge and keen to help in any way they could. Nothing was too much trouble. A great shopping experience with time to browse and purchase with no time pressures.
August 7, 2025
Reply from ProCook - Ditchling
We're delighted to hear about the fantastic customer service you received! It's great to know our helpful and knowledgeable staff were keen to assist you, providing a great shopping experience with time to browse. We appreciate your positive feedback!
Really helpful shop assistant made…
Really helpful shop assistant made choosing my new pan muck easier.
August 4, 2025
Reply from ProCook - Ditchling
We're so glad to hear that our shop assistant made choosing your new pan easier! We appreciate you sharing your positive experience with us.
Staff were so helpful
July 30, 2025
Reply from ProCook - Ditchling
We appreciate you letting us know that our staff was helpful to you. Thank you for your feedback!
Great little food processor
Great little food processor. Perfect for 1 person. Used yesterday for the first time to make cauliflower rice and it did a great job.
Staff were lovely and very friendly
July 30, 2025
Reply from ProCook - Ditchling
We're happy to hear that you find the food processor great for your needs! It's wonderful to know that our staff's friendliness enhanced your experience. Thank you for your positive feedback.
Reply from ProCook - Ditchling
We appreciate your positive feedback! We're so glad you think our products are good quality and reasonably priced.
Reply from ProCook - Ditchling
We appreciate your positive feedback and are so glad you enjoyed our good service and the value of your purchased items.
I bought a baking tray last week
I bought a baking tray last week. Baked a great traybake in it for a local fayre.
It worked wonderfully. The products are of a very high quality.
July 10, 2025
Reply from ProCook - Ditchling
We're happy to hear that our baking tray helped you create a wonderful traybake! We appreciate your feedback and are glad you found our products to be of high quality.
Excellent service from in store staff
Helpful, friendly staff. Checked item was in stock by phone before going to store the next day. Assistant remembered my call and took time to answer my questions. I wanted to check the mug size which would fit the machine and she very helpfully got the tallest mug from their range to try. It fitted! Display information with coffee machines comprehensive. Excellent service from staff at the Ditchling store.
June 29, 2025
Reply from ProCook - Ditchling
We appreciate you taking the time to share your positive experience! We're happy to hear that our staff was helpful and friendly when assisting you with your purchase. It's great to know that the team went the extra mile to ensure the mug size was suitable for your machine.
Reply from ProCook - Ditchling
Thank you for your kind words! We're thrilled to hear that you're happy with our service. We strive to provide the best possible experience for our customers, and your feedback means a lot to us.
Used it twice so far
Used it twice so far and each time was a 5* experience (it would have been pretty sad if it wasn’t.)
June 28, 2025
Reply from ProCook - Ditchling
We're happy to hear that your experiences have been positive! We appreciate you taking the time to share your feedback with us; thank you for your review.
Reply from ProCook - Ditchling
We appreciate your positive feedback! We're so glad you found our staff wonderful and enjoyed our good range of products.
Polite and helpful assistant
Polite and helpful assistant, knowledgable and friendly, answering my question.
June 20, 2025
I was very impressed with the help and…
I was very impressed with the help and patience of your shop assistant. The whole experience went very well.would shop there again.
June 21, 2025
Reply from ProCook - Ditchling
We're so glad to hear that you were impressed with the shop assistant's help and patience. We appreciate you noting that your experience went very well, and we look forward to welcoming you back!
My knife is great
June 12, 2025
Reply from ProCook - Ditchling
We're happy to hear that you are satisfied with your knife. Thank you for your positive feedback; it means a lot to us.
Great and helpful service
June 10, 2025
Reply from ProCook - Ditchling
We appreciate your kind words! We are so glad that our service was helpful. Your feedback means a lot to us.
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