We had an issue with the electronic receipt from a previous purchase that we needed to return and exchange. We went into store and the gent who served us managed to find the original order, give us... See more
Company replied
Location
Switch locationUnit 40 Lakeside Village, White Rose Way, DN4 5PH Doncaster, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
There was no problem with my purchase. Staff willing and polite. However, I did ask a question about the quality of the kitchen scissors I was buying and the staff member cheerfully said they were goo... See more
Company replied
The sales assistant (unfortunately I did not get her name) was an absolute star, she was helpful and very thorough in ensuring the dinner plate sets i was buying were all good opening each box and che... See more
Company replied
Our second visit to ProCook this time the Doncaster store. We actually searched out this store (55 miles away) as we have none near us after we had had such a good experience at Norwich. We bought a k... See more
Company replied
Company details
Written by the company
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Written by the company
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Contact info
Unit 40 Lakeside Village, White Rose Way, DN4 5PH, Doncaster, United Kingdom
4.9
Excellent
724 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
returning customer
As a returning customer the staff continue to be very helpful without being bothersome. Their friendly and helpful attitude makes shopping in this shop a pleasure
July 4, 2026
Very friendly staff and very polite.And…
Very friendly staff and very polite.And very helpful.
July 1, 2026
Great customer service received in the…
Great customer service received in the Doncaster store today. Useful information shared to help us make our decision.
June 29, 2026
The lady who served us was very…
The lady who served us was very knowledgable about the different knifes and let us try them out in store.
June 27, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Reply from ProCook - Doncaster
We appreciate your kind words about our quality. We understand your feedback on pricing.
The sales assistant (unfortunately I…
The sales assistant (unfortunately I did not get her name) was an absolute star, she was helpful and very thorough in ensuring the dinner plate sets i was buying were all good opening each box and checking the quality and there were a lot of pieces to check over!! Fantastic customer services 👌
June 13, 2026
Reply from ProCook - Doncaster
We're so pleased to hear about the fantastic customer service you received! It's wonderful that our sales assistant was so helpful and thorough in checking your dinner plate sets. Thank you for sharing your positive experience!
Choices in the shop ,staff wonderful…
Choices in the shop ,staff wonderful very helpful
Lovely experience
June 11, 2026
Great staff
Great staff
Very helpful in helping me pick out what I needed and even gave my dog a biscuit!
June 5, 2026
Fabulous shop
Fabulous shop, friendly and helpful staff, purchased exactly what I needed, would highly recommend.
I now have a brilliant Damascus knife.
June 8, 2026
Good service
Good service, excellent staff, extremely helpful and friendly. Excellent guarantees on products.
May 29, 2026
I found the choice of knife blocks and…
I found the choice of knife blocks and the lady who served me was very helpfull
June 2, 2026
The lady in the shop was very helpful…
The lady in the shop was very helpful and helped us to pick them up.
May 30, 2026
Reply from ProCook - Doncaster
We're so glad our team was helpful and assisted you. We appreciate your kind feedback!
Staff was helpful and then left us to…
Staff was helpful and then left us to make our mind up
May 31, 2026
Reply from ProCook - Doncaster
We're glad our team was helpful and gave you space. We appreciate your positive feedback.
Very good experience the staff was very…
Very good experience the staff was very helpful.
May 27, 2026
Reply from ProCook - Doncaster
We're glad our staff was helpful. We appreciate your feedback!
Reply from ProCook - Doncaster
We are delighted you enjoyed our product and staff.
Doncaster shop. The assistant was polite and very
The assistant was polite and very helpful and there was no hard sell. The shop was well laid out light and airy and very clean. Product we bought was perfect for our needs.
May 31, 2026
Reply from ProCook - Doncaster
We're so pleased our assistant was helpful and that you found our shop clean and well-organized. It's wonderful the product was perfect!
Really friendly and a great atmosphere…
Really friendly and a great atmosphere in the store and I have found everything that I want
May 26, 2026
Reply from ProCook - Doncaster
We're so glad you enjoyed our friendly atmosphere and found everything you needed! Thank you for your kind words.
Good service.
Shown the product I wanted by a friendly member of staff and the transaction was completed easily and proptly.
May 28, 2026
Reply from ProCook - Doncaster
We're so glad our friendly team helped you find your product and that your transaction was easy and prompt! Thank you for your kind words!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.