Really great help and advice in the Dorchester store. Subsequently ordered a new coffee machine, which is so much better quality than we've had before. Good service too, as the machine was delivered... See more
Company replied
Location
Switch location7 South Street, DT1 1BL Dorchester, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
The shop assistant was extremely helpful and friendly and up beat late on a quiet bank holiday afternoon! Cheese knife set is excellent and great value
I like not being hassled. When I needed some advice the staff were very very helpful and really willing to help me decide on my purchase of lovely new cutlery. They opened the boxes allowing me to fe... See more
Jason was helpful and knowledgeable when we came along to ProCook to purchase some new saucepans and a set of decent sharp knives. We did not feel hurried at all and were given a full idea of all the... See more
Company details
Written by the company
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Written by the company
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Contact info
7 South Street, DT1 1BL, Dorchester, United Kingdom
4.8
Excellent
736 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Fantastic customer service and so…
Fantastic customer service and so helpful lovely staff
October 13, 2025
Reply from ProCook - Dorchester
We appreciate your positive feedback! We are so happy to hear that our staff was lovely, helpful, and provided fantastic customer service.
lovely staff
Really lovely staff, I bought 2 pie dishes which they checked over before wrapping and replaced one as it had a slight chip on it, which was nice of them to do!
October 8, 2025
Reply from ProCook - Dorchester
We're happy to hear you had a positive experience with our staff. We appreciate that you noticed how we checked your pie dishes and replaced the chipped one. Thank you for your feedback!
Excellent service
October 10, 2025
Reply from ProCook - Dorchester
Thank you for your kind words! We're thrilled to hear that you're happy with our service. We strive to provide the best possible experience for our customers, and your feedback means a lot to us.
Excellent range of goods
The shop had everything I was looking for, including an elusive serrated utility knife, and the assistant was helpful, and knowledgeable about the items I wanted.
October 10, 2025
Reply from ProCook - Dorchester
We're happy to hear that you found everything you were looking for and that our assistant was helpful and knowledgeable. Thank you for your positive feedback; we appreciate it!
Very helpful staff and a great product.
October 4, 2025
Reply from ProCook - Dorchester
We appreciate your positive feedback regarding our helpful staff and great product; we are so happy you enjoyed them!
The friendly Staff.
October 6, 2025
Reply from ProCook - Dorchester
Thank you for your kind words! We're thrilled to hear that you're happy with our service. We strive to provide the best possible experience for our customers, and your feedback means a lot to us.
Took initiative. Engaging.
I was about to leave thinking that what I wanted wasn't there. The member of staff asked if I was looking for something in particular and she took me straight to it.
Then she engaged in conversation about cooking amd food. Was great!
October 4, 2025
Reply from ProCook - Dorchester
We're glad you enjoyed your experience. It's wonderful to hear that our staff was able to assist you in finding what you needed and that you enjoyed the conversation. We appreciate your feedback!
Straight forward
Straight forward, very helpful staff, would always shop in ProCook.
September 30, 2025
Reply from ProCook - Dorchester
We appreciate you taking the time to leave us this great review! We're so happy to hear that you found our staff helpful.
Reply from ProCook - Dorchester
We appreciate you letting us know our staff was helpful, polite, and friendly; it means a lot to us.
Good service.
September 27, 2025
Reply from ProCook - Dorchester
Thank you for your kind words! We're thrilled to hear that you're happy with our service. We strive to provide the best possible experience for our customers, and your feedback means a lot to us.
Very helpful assistant
September 27, 2025
Reply from ProCook - Dorchester
Thank you for your kind words! We're thrilled to hear that you're happy with our service. We strive to provide the best possible experience for our customers, and your feedback means a lot to us.
Procook always delivers quality…
Procook always delivers quality products, exemplary customer service and makes me keep returning for more!
September 17, 2025
Reply from ProCook - Dorchester
We appreciate you taking the time to share your thoughts! We are so happy to hear that you find our products high quality and our customer service exemplary, making you return for more.
Excellent customer service.
September 28, 2025
Reply from ProCook - Dorchester
We appreciate your positive feedback. We are so happy to hear that our staff was friendly and helpful to you.
Very helpful and polite staff
September 24, 2025
Reply from ProCook - Dorchester
We appreciate your feedback! We're so happy our staff was polite and helpful to you, and we thank you for letting us know.
Lots of choice at competitive prices
The choice of products in the shop along with competitive pricing made my visit very worthwhile. Also, the staff were very helpful.
September 13, 2025
Reply from ProCook - Dorchester
We appreciate you taking the time to share your feedback. We're so happy to hear that you found our product selection and pricing worthwhile, and that our staff were helpful!
Great service Jason gave us great…
Great service Jason gave us great service clearly had a passion for giving great customer experience, new his product and gave great advice what would suit me best, very good highly recommend
September 16, 2025
Reply from ProCook - Dorchester
We're happy to hear that you had a great experience. It's wonderful to know that our team member's product knowledge and advice were helpful. We appreciate your recommendation.
Friendly
Friendly, helpful and informed assistants. Well stocked store and equipment easily accessible.
September 11, 2025
Needed a new frying pan so popped into…
Needed a new frying pan so popped into Dorchester ProCook, the staff were pleasant and extremely helpful in explaining the various pans they had there and compatibility with different hobs etc and prices. Thanks to their abundant enthusiasm I got carried away and ended up buying two!...😲
September 15, 2025
Reply from ProCook - Dorchester
We're happy to hear that our Dorchester staff were pleasant and helpful in explaining our frying pans. It's great to know their enthusiasm led to you purchasing two! We appreciate your positive feedback.
Reply from ProCook - Dorchester
We appreciate your positive feedback. We are so happy to hear that our staff was knowledgeable, polite, and very helpful to you. Thank you.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.