Really great help and advice in the Dorchester store. Subsequently ordered a new coffee machine, which is so much better quality than we've had before. Good service too, as the machine was delivered... See more
Company replied
Location
Switch location7 South Street, DT1 1BL Dorchester, GB
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See what reviewers are saying
The shop assistant was extremely helpful and friendly and up beat late on a quiet bank holiday afternoon! Cheese knife set is excellent and great value
I like not being hassled. When I needed some advice the staff were very very helpful and really willing to help me decide on my purchase of lovely new cutlery. They opened the boxes allowing me to fe... See more
Jason was helpful and knowledgeable when we came along to ProCook to purchase some new saucepans and a set of decent sharp knives. We did not feel hurried at all and were given a full idea of all the... See more
Company details
Written by the company
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Written by the company
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Contact info
7 South Street, DT1 1BL, Dorchester, United Kingdom
4.8
Excellent
736 reviews
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Jason was helpful and knowledgeable…
Jason was helpful and knowledgeable when we came along to ProCook to purchase some new saucepans and a set of decent sharp knives. We did not feel hurried at all and were given a full idea of all the pros and cons with all items which were being chosen to suit our exact, personal needs. We got to use the knives to check out how they felt when in use, and this was done in a safe and measured manner.
Could not have been happier with our shopping experience and the items we finally bought. I’ve never enjoyed cooking dinner more than I do now!
June 20, 2026
May use AI-assist with repliesRead more
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Reply from ProCook - Dorchester
We're glad our staff was helpful. We appreciate your feedback!
Weighty Grill and Attractive Outdoor Salad Bowl
Both items are ideal birthday presents; good quality and design.
June 16, 2026
Reply from ProCook - Dorchester
We're happy to hear you found the items ideal and appreciate your kind words about our quality and design.
Friendly helpful staff who listened to…
Friendly helpful staff who listened to our requirements and did not try to 'upsell'..
Products purchased appear to be well made, good value and fit for purpose.
June 10, 2026
Reply from ProCook - Dorchester
We're so pleased our staff were helpful and listened to your needs without pressure. It's wonderful that your products are well-made and a good value!
Great cheese grater
The sales lady was very helpful and polite.
The product itself (cheese grater) works really well - so much better than a previous one (different make) - it is also nice and sharp
June 9, 2026
Because they have a small dishes in…
Because they have a small dishes in their shop which i was looking for.. very handy to cook two 😋.
June 13, 2026
Staff were helpful and I was happy with…
Staff were helpful and I was happy with my purchase.
June 10, 2026
Nice shop
Nice shop
Sales assistant very helpful
The item i purchased was available in this shop
June 4, 2026
Reply from ProCook - Dorchester
We're so glad you found our shop nice and our sales assistant helpful. We appreciate your kind words!
Very helpful and friendly staff member
Very helpful and friendly staff member. Good products and range
June 8, 2026
The shop had an excellent selection
The shop had an excellent selection, and the staff were very helpful.
June 8, 2026
Very helpful staff with great advice
June 6, 2026
I have visited ProCook shops in Street
I have visited ProCook shops in Street, Bath and other places but the Dorchester store was the best I’ve visited for range of products and helpful staff. I did tell them that on leaving. It was a breath of fresh air!
June 2, 2026
Pleasant shopping experiene
The shop was well laid out and well stocked and the staff were friendly and helpful
May 29, 2026
Reply from ProCook - Dorchester
We're so glad you enjoyed our well-stocked shop and found our staff friendly and helpful! Thank you.
Very good service from a young woman…
Very good service from a young woman who served us.
May 30, 2026
Reply from ProCook - Dorchester
We're so happy you received very good service. We appreciate your feedback!
Reply from ProCook - Dorchester
Thank you for your kind words! We're thrilled to hear that you're happy with our product. We strive to provide the best possible experience for our customers, and your feedback means a lot to us.
The staff in Procook Dorchester are…
The staff in Procook Dorchester are amazing, always so kind and super helpful, listening to what I need and not what they have in stock. My recent purchase is perfect, an exclusive Picnic bag and blanket, nice quality and a great deal. I have made many, many purchases from Procook and have never been disappointed with value, money and great deals
May 22, 2026
Reply from ProCook - Dorchester
We're so happy to hear that our team consistently provides kind and helpful service, focusing on your needs. It's wonderful that your recent purchase was perfect and that you've always found great value and deals with us!
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