Really great help and advice in the Dorchester store. Subsequently ordered a new coffee machine, which is so much better quality than we've had before. Good service too, as the machine was delivered... See more
Company replied
Location
Switch location7 South Street, DT1 1BL Dorchester, GB
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See what reviewers are saying
The shop assistant was extremely helpful and friendly and up beat late on a quiet bank holiday afternoon! Cheese knife set is excellent and great value
I like not being hassled. When I needed some advice the staff were very very helpful and really willing to help me decide on my purchase of lovely new cutlery. They opened the boxes allowing me to fe... See more
Jason was helpful and knowledgeable when we came along to ProCook to purchase some new saucepans and a set of decent sharp knives. We did not feel hurried at all and were given a full idea of all the... See more
Company details
Written by the company
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Written by the company
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Contact info
7 South Street, DT1 1BL, Dorchester, United Kingdom
4.8
Excellent
736 reviews
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Quality products
Quality products. My 'go to' store when buying something that I know will perform well and last for many years.
March 5, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Helpful knowledgeable staff
March 1, 2026
Reply from ProCook - Dorchester
We're glad you enjoyed your experience; we appreciate your positive feedback and thank you for sharing.
I bought some cooking pans
I bought some cooking pans, the assistants put my mind at rest that the pans inner coatings were environmentally friendly to humans as well as the environment.
They were very clear on how to use and on how to clean the pans.
The assistants were extremely helpful and polite, which was much appreciated.
February 23, 2026
Reply from ProCook - Dorchester
We're happy to hear that our assistants were helpful and polite, and that they clarified the environmentally friendly aspects and proper usage of the pans. We appreciate your positive feedback!
Reply from ProCook - Dorchester
We appreciate your positive feedback regarding the good advice and excellent product; we are so happy you enjoyed them!
Reply from ProCook - Dorchester
We appreciate your positive feedback; we are so happy our staff was helpful, and your purchase was smooth!
Reply from ProCook - Dorchester
We appreciate your positive feedback on our great service and high-quality products; we are so happy you are pleased!
Helpful and knowledgeable
Really helpful and knowledgeable Shop Assistant, who was able to talk us through a number of options for the small frying pan we were looking to replace.
February 18, 2026
Reply from ProCook - Dorchester
We're so glad to hear that our shop assistant was helpful and knowledgeable in guiding you through the frying pan options. We appreciate you taking the time to leave us this review!
Helpful and informed staff!
February 10, 2026
Reply from ProCook - Dorchester
We appreciate you letting us know our staff was helpful and informed. We are so happy to hear it!
Looking for particular item…
Looking for particular item unsuccessfully - member of staff asked if needed help and instantly located item for me ! Very helpful, had a nice chat - good day !
February 16, 2026
Reply from ProCook - Dorchester
We're happy to hear that our staff member was able to quickly locate the item you were looking for and provide helpful assistance. We appreciate your positive feedback and are glad you enjoyed your visit!
Helpful knowledgeable staff
Helpful knowledgeable staff, made my purchase a pleasure
February 8, 2026
Good service and patience as tested out…
Good service and patience as tested out the products
February 12, 2026
Reply from ProCook - Dorchester
We appreciate you taking the time to leave us this great review! We're so happy you enjoyed our good service and patience.
A helpful salesman found me exactly…
A helpful salesman found me exactly what I was looking for.
February 1, 2026
The service was friendly and helpful
The service was friendly and helpful, products I purchased were of good quality and reasonably priced.
February 1, 2026
The range of cookware was good
The range of cookware was good and included just what I was looking for. The staff were helpful and polite.
January 31, 2026
Brilliant service and the teapot
January 24, 2026
Reply from ProCook - Dorchester
We're happy to hear that you enjoyed our service and the teapot. Thank you for your positive feedback; we appreciate it very much.
Only popped in for a potato peeler !
I originally went in to purchase a potato peeler, having used this brand at my daughters. It is one of the best ones on the market. I also purchased 3 for £18 on utensils as they are excellent quality and replaced my very old ones.
January 27, 2026
Reply from ProCook - Dorchester
We're happy to hear that you find our potato peeler to be one of the best! We're also glad you are enjoying the excellent quality of our utensils. Thank you for your positive feedback.
Amazing products and service
Amazing products and service - the store is bright and spacious and the staff are super helpful
January 28, 2026
Reply from ProCook - Dorchester
We appreciate you taking the time to leave us this great review! We're so happy to hear that you loved our amazing products, service, and helpful staff.
Reply from ProCook - Dorchester
We appreciate your positive feedback. We are so happy to hear our staff was friendly and helpful to you, as usual. Thank you.
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