I've been here a couple of times before, and the customer service was perfect, so when I was taking my friend shopping for uni, I wanted to take them here first. We weren't sure what we needed, so we... See more
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My first visit to Procook in Exeter . Super friendly attentive store colleagues. Really impressed with the displays and products available. Some really fun , quirky items which I really liked too... See more
Helpfully I was left to browse, knowing that I could ask for help if required. Staff at payment very patient as on previous occasions. Would recommend as items are good quality. Lots of little ga... See more
Company replied
The manager in Exeter is amazing. Honestly, in a shop that sells kitchen equipment, he has built up relationships with his customers. As a family, we are on our second espresso machine... See more
Company replied
Company details
Written by the company
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Written by the company
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Contact info
Unit 28, 22 Princesshay, EX1 1GE, Exeter, United Kingdom
- 01392 712609
4.9
Excellent
546 reviews
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The service I had was excellent,I was…
The service I had was excellent,I was able to hold the product to see if I was able to use it comfortably
July 14, 2026
Very helpful staff as had a detached…
Very helpful staff as had a detached handle from saucepan lid. Gourmet pan set 5 years old still in good working order 👌
July 14, 2026
Really helpful and knowledgeable staff
Really helpful and knowledgeable staff. Very pleased with product
Would recommend
July 14, 2026
The staff were friendly and helped me…
The staff were friendly and helped me find and purchase the exact item I needed
July 8, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Reply from ProCook - Exeter
We truly appreciate you taking the time to share your positive feedback. We are delighted to hear that our customer service was good and met your expectations!
Reply from ProCook - Exeter
We're so pleased to hear that you found our team friendly and helpful, and that you enjoyed our products. We truly appreciate your positive feedback!
Great range of products for both cooks…
Great range of products for both cooks and chefs. Well-priced
July 2, 2026
Reply from ProCook - Exeter
We're so glad you found a great range of products for both cooks and chefs, and that you found them well-priced! Thank you for your feedback.
Reply from ProCook - Exeter
We're so glad you enjoyed our excellent product and received great service and advice! We appreciate your positive feedback.
Shop staff were excellent dealing with…
Shop staff were excellent dealing with returned items.
July 3, 2026
Reply from ProCook - Exeter
We're so glad our shop staff provided excellent assistance when you needed to return items. We appreciate your positive feedback!
Very knowledgeable and helpful staff
Very knowledgeable and helpful staff, they found what we wanted within minutes
July 2, 2026
good in shop customer service a…
good in shop customer service a pleasure to shop there will go again thank you
June 25, 2026
Excellent all round
Lovely friendly staff, the products are just perfect! The non stick pan set that we bought are a dream to work with and cleaning them using minimal effort.
June 27, 2026
Lady staff member was very helpful and…
Lady staff member was very helpful and gave good advice towards our choice of saucepans
June 20, 2026
Friendly
Friendly, helpful staff who were present but not intrusive. The product range of choice was good. The presentation of my knife was smart without being ostentatious.
June 18, 2026
I was determined to pick up a decent…
I was determined to pick up a decent paring knife and the assistance in the Exeter store was absolutely brilliant - the lovely lady there listened to what I required and was instantly clear on my two choices and the sharpening process for each choice.
I feel I walked out with exactly what I needed. She was excellent indeed and that's so rare these days! Wonderful to be assisted by someone capable of listening and then using their extensive knowledge to actually provide honest, authentic snd effective advice.
June 18, 2026
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