I've been here a couple of times before, and the customer service was perfect, so when I was taking my friend shopping for uni, I wanted to take them here first. We weren't sure what we needed, so we... See more
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My first visit to Procook in Exeter . Super friendly attentive store colleagues. Really impressed with the displays and products available. Some really fun , quirky items which I really liked too... See more
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Helpfully I was left to browse, knowing that I could ask for help if required. Staff at payment very patient as on previous occasions. Would recommend as items are good quality. Lots of little ga... See more
Company replied
The manager in Exeter is amazing. Honestly, in a shop that sells kitchen equipment, he has built up relationships with his customers. As a family, we are on our second espresso machine... See more
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Company details
Written by the company
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Written by the company
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Contact info
Unit 28, 22 Princesshay, EX1 1GE, Exeter, United Kingdom
- 01392 712609
4.9
Excellent
548 reviews
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very happy with the purchase and also good price
very happy with the purchase and good price
February 9, 2026
Very knowledgeable person who explained…
Very knowledgeable person who explained the types of saucepans and will help us make our decision when we purchase a net set from Procook.
February 9, 2026
The sales assistant in the Exeter store…
The sales assistant in the Exeter store was very knowledgable and helpful
February 7, 2026
Very good helpful service
Very good helpful service. I think the sales person was called Angela.
February 6, 2026
Love this shop..
ProCook always has what I need and the shop layout and display is exceptional + service in Exeter shop is faultless.
Only came out with a saucepan this time but can report it’s working brilliantly.
February 5, 2026
May use AI-assist with repliesRead more
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Good sales lady..
Good sales lady... Very helpful but gave me time to make up my mind about product.
Liked Pro Cook merchandise on show in store...
Pleased with purchase...
February 4, 2026
Reply from ProCook - Exeter
We're so happy to hear that our sales team was helpful and gave you enough time to decide. We appreciate you liking our merchandise and are pleased you are happy with your purchase.
Great shop and staff
Lovely, knowledgeable staff... spent time explaining products and a great shop
January 29, 2026
Didn’t need much help really as we knew…
Didn’t need much help really as we knew we wanted to buy a sauce boat. Needed assistance to locate cutting board
February 3, 2026
Reply from ProCook - Exeter
We appreciate your feedback. We're glad you found the sauce boat. We regret you needed help locating a cutting board, and we'll review how we can improve.
Exactly what I wanted...
I got a dear little metal and wood dustpan and brush which is EXACTLY what I wanted. Tiny enough to stow away easily yet still brilliantly functionally. Great design with a little magnet that keeps it all together when not in use.
February 2, 2026
Good value item that caught my eye
January 28, 2026
Reply from ProCook - Exeter
We appreciate your feedback; we are happy our item's value caught your eye, and we hope you enjoy it for a long time.
Very quick because I knew exactly what…
Very quick because I knew exactly what I wanted and it was in stock
January 29, 2026
Very good experience and service by…
Very good experience and service by someone who knew what he was selling
January 28, 2026
Reply from ProCook - Exeter
We appreciate you sharing your thoughts! We're so happy to hear you had a very good experience and liked our service.
Friendly staff
Friendly staff, clean store. Well presented.
Only lost 1 star as I brought some knives and one you didn’t have the colour I wanted.
February 1, 2026
Reply from ProCook - Exeter
We're happy to hear that you found our store clean, well-presented, and our staff friendly. We regret not having the knife color you wanted and appreciate your feedback.
Reply from ProCook - Exeter
We're happy to hear that you found the items you wanted! Thank you for your positive feedback; we appreciate it.
Very welcoming and accommodating when I…
Very welcoming and accommodating when I had a large pram and two sleeping kids. Staff (George and another nice lady whose name I've sadly forgotten) were very helpful and knowledgable about the products I was looking at.
January 23, 2026
Reply from ProCook - Exeter
We appreciate your positive feedback. We are so happy to hear our staff was friendly and helpful and that you enjoyed the environment.
We wanted an oven thermometer
We wanted an oven thermometer, they had nice sturdy thermometers, at a reasonable price, the shop was very clean with lots of things for the kitchen. Will go again
January 20, 2026
Reply from ProCook - Exeter
We're so glad you found a sturdy oven thermometer at a reasonable price. It's great to hear you liked our clean shop and kitchen selection. Thanks for your feedback, we hope to see you again!
JUST A GREAT ALL ROUND SHOP WITH POLITE…
JUST A GREAT ALL ROUND SHOP WITH POLITE STAFF
January 19, 2026
The first time I went into pro cook the…
The first time I went into pro cook the staff amazing help me all my needs took time explain everything I go back again Exeter .
January 19, 2026
Staff were very helpful
January 15, 2026
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