Couldn’t remember what I wanted to shop in Procook for and whilst browsing I spotted an ice cube and box on offer. The assistant was very helpful and opened one up for me to look at. She was very fr... See more
Company replied
Location
Switch locationUnit 105, Lakeside Shopping Centre, West Thurrock, RM20 2ZP Grays, GB
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See what reviewers are saying
Just so impressed with Kimberley today . Really engaging throughout my purchase , very convincing regarding the benefits of the latest store offers . The store was busy and I felt genuinely valued as... See more
Store is always fun to go in to as its very tidy and clean and feels very premium. The service from all staff was incredibly helpful also, they approached us when they noticed we needed help and answe... See more
The saleswomen is absolutely wonderful (I feel terrible I can’t remember her name) but she is so helpful and clearly cares a lot of customers being able to make the perfect purchase. Great experience.... See more
Company details
Written by the company
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Written by the company
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Contact info
Unit 105, Lakeside Shopping Centre, West Thurrock, RM20 2ZP, Grays, United Kingdom
4.8
Excellent
839 reviews
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Very helpful well informed staff & lots…
Very helpful well informed staff & lots of stock
May 12, 2026
Reply from ProCook - Lakeside
We appreciate you sharing that our staff was helpful and well-informed!
Customer service was excellent,very…
Customer service was excellent,very friendly person on the till and nothing was too much trouble. We bought 2 teapots & 6 cups and saucers . I large and 1 smaller oven tray. The quality is very important to us and we are very happy around.
May 8, 2026
Reply from ProCook - Lakeside
We are so pleased to hear you had such a positive experience with us and found our team friendly and helpful. We truly appreciate your kind words about the quality of your purchases.
Reply from ProCook - Lakeside
We appreciate you taking the time to share your positive shopping experience with us; we are so glad you found our store helpful and pleasant. Please could you upgrade your rating to reflect this, we would appreciate this.
Walked in saw what we wanted asked the…
Walked in saw what we wanted asked the assistant and she got what we needed great service
May 7, 2026
Reply from ProCook - Lakeside
We appreciate you taking the time to share your experience! We're so happy to hear you received great service.
Fast service and helpful lady to.
May 6, 2026
Reply from ProCook - Lakeside
We appreciate your kind words.
Great store good staff
Love the shop ( though its hard to leave without buying another new knife ) good selection, they always seem to have what i need and good quality.
They staff are friendly, helpful and knowledgeable
May 5, 2026
Reply from ProCook - Lakeside
We're so happy you enjoy our shop and find our selection to be good quality! It's wonderful to hear our staff are friendly, helpful, and knowledgeable.
Good knowledge from staff and excellent customer…
Good knowledge of staff and customer service
May 2, 2026
Helpful and friendly staff.
May 1, 2026
Very friendly and helpful staff
Very friendly and helpful staff. About the products, high quality and good prices.
April 24, 2026
The customer service in this store Reviewers The customer service in this store is great, very helpful shop assistant!
The customer service in this store is great, very helpful shop assistant! Went in to buy one item but bought 3 as there was a 3 for 2 offer, which was a very good deal. Very happy!
April 28, 2026
Reply from ProCook - Lakeside
We're happy to hear that you had such a positive experience in our store. It's great to know our shop assistant was helpful and that you were able to take advantage of our offer. Thanks for your feedback!
Very helpful young lady
Very helpful young lady, who helped us choose new pans for an induction hob, a new set of knives and a block to put them in the drawer which are excellent.
The pans are great, really smart we are very happy with our purchases.
April 16, 2026
Reply from ProCook - Lakeside
We're happy to hear that our staff member was very helpful in choosing new pans for your induction hob, knives, and a block. It's great the pans are smart, and you are delighted with your purchases.
Staff always cheerful & helpful
April 24, 2026
Reply from ProCook - Lakeside
We appreciate you letting us know our staff was cheerful and helpful; it means a lot to our team.
Reply from ProCook - Lakeside
We appreciate you letting us know our staff was helpful, knowledgeable, and friendly; it means a lot to our team.
We here served by a young lady
We here served by a young lady, she was very helpful and knowledgeable. We have not used the pan yet but we think we are going to like it.
April 17, 2026
Good quality and nicely merchandise
Good quality and nicely merchandise. Very helpful friendly staff.
April 17, 2026
As usual the staff at Procook were…
As usual the staff at Procook were helpful and friendly. The item was in perfect conditin and suitable for the job.
April 16, 2026
Dude at the till was very helpful and…
Dude at the till was very helpful and helped me find what I was looking for.
April 11, 2026
Knowledgeable staff member
Knowledgeable staff member, was very friendly and explained differences in the knife sets, we were also allowed to try the knife. Very pleasant experience altogether.
April 13, 2026
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