The customer service is always excellent. Staff are knowledgeable and helpful without being pushy. Products are always fantastic value and staff always point out missed offers if its appropriate too.
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A staff member approached us within a few minutes of entering the store. Asked if we were after anything I particular. Told her we were looking for a paring knife. She showed us where they were, gave... See more
Company replied
ProCook's own brand Professional X50 8" chef's knife is at the low end of a range with exotic damascus blades for a squillion quid at the top. You get to test-drive the knife in the shop with potato... See more
Company replied
Fantastic customer service. The staff had good product knowledge and were very proud of the items they stock in the store. Staff were happy and welcoming throughout without being overbearing. We bough... See more
Company replied
Company details
Written by the company
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Written by the company
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Contact info
Unit C2, Merryhill Shopping Centre, DY5 1QP, Dudley, United Kingdom
- 01384 912084
4.9
Excellent
687 reviews
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Great service and products
The customer service is always excellent. Staff are knowledgeable and helpful without being pushy. Products are always fantastic value and staff always point out missed offers if its appropriate too.
August 4, 2026
Friendly and helpful staff
August 4, 2026
Kitchen knives.
Purchase made after being contacted to say items I wanted were in store. Thank you.
August 3, 2026
Always excellent service
July 29, 2026
They were friendly and helpful and had…
They were friendly and helpful and had a wide variety of products to choose from.
August 1, 2026
The Merry hill store has really helpful…
The Merry hill store has really helpful staff the young lady in there is very knowledgeable and has exceptional customer service
July 30, 2026
Staff very pleasant and had good…
Staff very pleasant and had good customer service which is very unusual these days.
July 23, 2026
Got to try knives at store
Got to try knives at store . I was not pressurised to buy the most expensive. Given honest and useful advice
July 20, 2026
Went in for knife
Went in for knife, left with knife and fork. Poppy was excellent. Sorry english bad.
July 18, 2026
Unprompted review
The staff were very helpful as I was…
The staff were very helpful as I was looking for a left handed tin opener. They took me to one that was in the sale and it was ideal. I wish I had of bought 2. As then I will have a spare one if it breaks.
July 17, 2026
Staff very helpful & I got exactly what…
Staff very helpful & I got exactly what I needed.
July 13, 2026
The sales lady was very helpful
July 12, 2026
Quality product at a reasonable price
Quality product at a reasonable price. Would have given 5 stars if the person serving didn't appear so disinterested and was a bit more attentive.
July 8, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Excellent staff
Went in looking for some pans and the salesman was really good. Talked us through the different types of pan and gave us a good recommendation of the tri-ply. Didn't get his name but he had glasses and lots of hair. The other staff were also helpful aswell.
June 26, 2026
Unprompted review
Reply from ProCook - Merry Hill
We're so glad to hear you had such a positive experience with our team! It's wonderful that our salesman was able to help you choose the perfect tri-ply pans, and we appreciate your kind words about the helpfulness of our other staff as well.
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