excellent approach by staff ,they know their products, friendly and in formative. fantastic range of cookware. Compared with John Lewis opposite ,they get the gold medal i have used before,but time... See more
Location
Switch locationUnit SU08 Touchwood Shopping Mall, B91 3GJ Solihull, GB
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See what reviewers are saying
I wanted saucepans specifically for my new induction hob. James served me and told me the pro and cons. Im now the proud owner of a beautiful set of pans and pan dividers.
A very helpful and knowledgeable lady showed us the different ranges of pans and drew our attention to a great deal going on with knives and utensils selling at 3 for £10. We were fully kitted out for... See more
High end kitchen utensils just around the corner from John Lewis. Quality products if you can afford them, not really necessary in a cost of living crisis for the majority. At least the price’s keep t... See more
Company replied
Company details
Written by the company
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Written by the company
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Contact info
Unit SU08 Touchwood Shopping Mall, B91 3GJ, Solihull, United Kingdom
4.9
Excellent
945 reviews
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Fanstastic customer support
Fanstastic customer support, the staff was very friendly and helpful
August 14, 2026
Induction saucepans
I wanted saucepans specifically for my new induction hob. James served me and told me the pro and cons. Im now the proud owner of a beautiful set of pans and pan dividers.
August 2, 2026
excelleupgrading baking traysnt approach by staff ,they know…
excellent approach by staff ,they know their products, friendly and in formative.
fantastic range of cookware.
Compared with John Lewis opposite ,they get the gold medal i have used before,but time was excellent
August 13, 2026
The staff were very friendly and…
The staff were very friendly and helpful, no pushy upsell
August 13, 2026
Super friendly helpful staff at the…
Super friendly helpful staff at the Solihull store. Great store to visit and fantastic product.
August 8, 2026
Great Customer service at Solihull
The gentleman in store was so helpful when I asked about comparing two products. A lady kindly took item whilst I shopped and would kindly put behind the till.
August 12, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Reply from ProCook - Solihull
We're so glad you enjoyed our shop's layout and found our staff to be very friendly! Thank you for your kind words.
Plenty of items to choose from and shop…
Plenty of items to choose from and shop assistant very helpful
August 3, 2026
Reply from ProCook - Solihull
We're so glad you found plenty of items to choose from and that our shop assistant was very helpful. We truly appreciate your kind feedback!
Reply from ProCook - Solihull
We are so glad to hear that our staff was helpful and knowledgeable during your visit. We truly appreciate your kind words!
Quality items, great price and personal service
A very helpful and knowledgeable lady showed us the different ranges of pans and drew our attention to a great deal going on with knives and utensils selling at 3 for £10. We were fully kitted out for a very reasonable price and the quality of the items seems very good
July 31, 2026
Fabulous knowledgeable staff
The staff at ProCook in Solihull were fabulous, so knowledgable and nothing was too much trouble. Would definitely recommend.
July 24, 2026
Very helpfull and friendly staff
July 29, 2026
Staff were very polite and helpful
Staff were very polite and helpful.
Items are very good quality.
July 25, 2026
Great experience at Touchwood store
I’ve bought off Procook before on line but this was my first time at one of their physical retail outlets. I shall definitely return - great experience, fantastic staff, friendly and knowledgeable.
July 25, 2026
Friendly staff nice shop
July 19, 2026
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