Very helpful , polite and friendly member of staff who served me . Very kindly kept a food mixer for me over the weekend after seeing one in Gunwharf which didn’t have the colour so rang Southampton... See more
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The lady who served us was very informative and helpful and we got the right pan set for the way we cook. Very happy with quality and style of our purchase as well.
Great service, staff came over when they saw we were looking at knives and ask if I wanted to try and was very helpful in talking about them, giving some advice or thoughts when asked with no feeling... See more
Shop assistants offered guided support with my purchases without the hard sell. Friendly, welcoming staff.
Company details
Written by the company
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Written by the company
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Contact info
Unit 62 Westquay Shopping Centre, SO15 1QE, Southampton, United Kingdom
- 023 8268 1036
4.7
Excellent
256 reviews
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Reply from ProCook - Southampton
We're so glad you experienced great service and found our staff friendly and helpful! Thank you for your kind words.
Always love going in to just to have a…
Always love going in to just to have a look. Something for everyone. Great value.
July 2, 2026
Reply from ProCook - Southampton
We're delighted to hear that you enjoy browsing our selection and find great value in our offerings. We appreciate your positive feedback very much!
A Long Overdue Asset to West Quay
The ProCook Store in Southampton is long overdue. I love looking in cook shops, although my wallet seems a lot lighter after I leave. Their range of products makes it feel like an Aladin's Cave. Quality of their products is good, which is why I have shopped with them for many years.
June 29, 2026
Reply from ProCook - Southampton
We're so happy to hear you enjoy visiting our store and appreciate the quality of our products. It's wonderful to know you feel like you've found an Aladdin's Cave! Thank you for your many years of loyalty.
We were helped and served by a very…
We were helped and served by a very polite and knowledgeble young man when buying knives, which helped us choose an excellent set.
June 17, 2026
The lady in the store was very helpful…
The lady in the store was very helpful when we were choosing our purchases
Made the shopping easier because of her knowledge of the items.
June 18, 2026
The staff were very helpful and the…
The staff were very helpful and the product quality is good
June 12, 2026
They answered all my questions about a…
They answered all my questions about a product. Made it easy. Many thanks.
May 31, 2026
Reply from ProCook - Southampton
We're so glad we could answer your questions and make things easy! Thank you for your kind words.
Excellent customer service
Excellent customer service. The staff were friendly, professional, and very helpful throughout the whole process. They answered all my questions clearly and made everything easy and stress free. I am very satisfied with the service and would highly recommend them.
May 30, 2026
Reply from ProCook - Southampton
We're so pleased to hear you received excellent customer service! It's wonderful that our team was friendly, professional, and helpful, making everything easy for you. We appreciate your high recommendation!
Excellant customer service
We brought our new pans from Southampton store. Excellant customer service. The lady was informative, friendly and helped us choose a lot morr than we intended. The pans are great quality and love thr 25yr guarentee
May 28, 2026
Reply from ProCook - Southampton
We're happy to hear you received excellent customer service at our Southampton store. It's great that our staff were informative and friendly, and that you love the quality and guarantee of your new pans. Thank you for your positive feedback!
Reply from ProCook - Southampton
We are glad you enjoyed our well-stocked shop and products. Thank you for your kind words!
The staff were extremely pleasant and…
The staff were extremely pleasant and helped me with my purchase.
May 22, 2026
Reply from ProCook - Southampton
We're so glad our team was pleasant and assisted you with your purchase. We appreciate your feedback!
High quality cooking materials at very…
High quality cooking materials at very reasonable prices.
May 9, 2026
Reply from ProCook - Southampton
We appreciate your kind words about our cooking materials and prices.
Great service lady knowledgeable and…
Great service lady knowledgeable and very helpful
April 21, 2026
Reply from ProCook - Southampton
We appreciate you letting us know our service was great, and our staff was knowledgeable and helpful; it means a lot to our team.
Excellent Service by Katie!
Popped in for knives and some kitchen essentials before I move and had a fantastic experience. The staff were attentive and Katie went above and beyond to help me find the perfect knives. Being able to try them was a real bonus! Very pleased with my purchase and the overall experience.
April 18, 2026
Reply from ProCook - Southampton
We're delighted you had a fantastic experience finding knives and kitchen essentials. We appreciate that our staff were attentive and helpful in finding the perfect knives for you. We're glad you enjoyed trying them out and are pleased with your purchase.
Great welcome in store.Nothing too much trouble!!
The members of staff answered all my questions but there was no hard sell which l found very refreshing.I was able to try the knife with a potato too before l bought it.
I will be returning again to the shop in West Quay Centre,Southampton.
The guy who served us first deserves a pay increase!Good eye contact and a beaming smile greeted us.
April 21, 2026
Reply from ProCook - Southampton
We're happy to hear that our staff answered all your questions without any pressure. We appreciate that you were able to try the knife before buying it. We look forward to your return to our shop, and we appreciate your positive feedback regarding our staff member!
Reply from ProCook - Southampton
We appreciate you sharing that our shop assistant was very helpful in choosing what you needed.
Good quality products
We started buying from ProCook when we were on holiday in Street, a few years ago now. Since then if we needed any cooking items we would always go to ProCook first. The staff are always very helpful. I find the layout of the shops always nicely set out and invites you to look around at other items. Always a good experience.
April 17, 2026
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