Served by a very helpful, cheerful and knowledgeable lass who explained the differences between the various stainless steel frying pans clearly without trying to push the more expensive ones. Also gav... See more
Location
Switch locationUnit 64, Clarks Village, BA16 0HN Street, GB
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See what reviewers are saying
Toaster we liked came in 3 colours, though not all were on display. Assistant checked stock and found the one we wanted. The toaster was held for us while we continued shopping and we collected it on... See more
The staff member was so helpful advising us of a new knife. She also looked up our old order which was a few years ago so we could buy a matching replacement pan
Lovely team at Clark’s village. Checked through each individual item to make sure it was fine before boxing it up. They offered to help carry my purchases to the car when they thought I was on my own... See more
Company details
Written by the company
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Written by the company
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Contact info
Unit 64, Clarks Village, BA16 0HN, Street, United Kingdom
4.9
Excellent
1K reviews
Asks customers to review
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Refund product..staff were polite and…
Refund product..staff were polite and very helpful.
August 22, 2026
Absolutely fantastic service
Absolutely fantastic service, brilliantly laid out store, easy to shop and navigate your way around.
August 22, 2026
Really helpful advice in shop
Really helpful advice in shop, friendly approachable staff member.
August 19, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Excellent service by very helpful…
Excellent service by very helpful assistant. My plates were beautifully wrapped to protect them until I got home and I’m very pleased with them.
August 12, 2026
Reply from ProCook - Street
We're so pleased to hear you received excellent service from our helpful assistant! It's wonderful that your plates were beautifully wrapped and that you're very pleased with them.
Service second to none
First class as always, staff were knowledgeable and extremely courteous
August 14, 2026
Reply from ProCook - Street
We're so glad you consistently have a first-class experience and found our staff knowledgeable and extremely courteous! Thank you for your kind words.
Found exactly what i wanted.
August 3, 2026
Reply from ProCook - Street
We're happy you found exactly what you were looking for. Thank you for your positive feedback; we truly appreciate it.
Great products and knowledgeable and…
Great products and knowledgeable and helpful staff
And service
August 10, 2026
Reply from ProCook - Street
We're so glad you enjoyed our products and found our staff to be knowledgeable and helpful. Thank you for your wonderful feedback!
Very helpful and polite staff nothing…
Very helpful and polite staff nothing was to much trouble
August 10, 2026
Reply from ProCook - Street
We're so glad to hear that our staff was helpful and polite, and that nothing was too much trouble for you. We truly appreciate your kind feedback!
Lovely staff member
Lovely blonde staff member (unfortunaly forgot her name) helped my family and i choose some knives, she explained what worked best and how good the product was overall the quality of the knives is brilliant and the staff member was very friendly and an amazing person.
July 25, 2026
Reply from ProCook - Street
We're delighted to hear you had such a positive experience! It's wonderful that our staff member was so friendly and helpful in assisting your family with choosing knives, explaining what worked best. We're also thrilled to know you find the quality of the knives brilliant.
Very good shop assistants
The shop assistants were proactive and came forward to help …….instead of me having to find someone as in some places. Friendly and polite and didn’t rush me.
August 8, 2026
Reply from ProCook - Street
We're so pleased to hear that our shop assistants were proactive, friendly, and polite, and that you felt un-rushed during your visit. We appreciate your wonderful feedback!
Staff were very friendly and…
Staff were very friendly and knowledgeable.
Had just what we wanted in-store
August 7, 2026
Reply from ProCook - Street
We're so glad you found our staff friendly and knowledgeable, and that we had exactly what you were looking for! Thank you for your kind words.
Needed to pop in store
Needed to pop in store , was meet by very friendly staff. They asked what I needed then within 5 mins sorted it out. If every shop acted like this shopping would be a lot more enjoyable.
August 1, 2026
Always knowledgeable and helpful staff
August 3, 2026
Happy friendly staff who welcome you…
Happy friendly staff who welcome you but aren’t pushy
July 29, 2026
Top quality at reasonable prices
Top quality at reasonable prices. Helpful friendly staff.
August 1, 2026
Reply from ProCook - Street
We're so pleased you found our quality to be top-notch and our prices reasonable, and our staff helpful and friendly! Thank you for your wonderful feedback.
Polite service and finding what I had…
Polite service and finding what I had been looking for for a long time-a small stainless steel saucepan with a pouring spout, and a lid with draining holes.
July 23, 2026
I needed a replacement knife
I needed a replacement knife to complete a Pro Cook set. Very helpful shop assistant was able to identify exactly the right knife.
July 22, 2026
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