Purchased the Elite Signature, 4-saucepans & 2-frying pans. These are quite heavy tri-ply 18/10 stainless steel cookware, with sealed edges, stay cool handles & metal lids. Similar quality to much m... See more
Company replied
Location
Switch locationUnit L44, Level 1, Peel Avenue, The Trafford Centre, M17 8AA Manchester, GB
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See what reviewers are saying
I had an issue with some pans that.i had bought on line 2 years ago, I spoke to one of the staff the shop in the Trafford Centre, they asked me to bring them in to look at I took them and they replac... See more
Company replied
Lovely, organised store and very helpful, polite staff. Only gave 4 stars because the wooden lid of one of the storage jars has a funky smell that isn't fading.
Company replied
We have bought previously from to cook when replacing kitchen knives, never bought these products before but realised what we were missing. Very pleased with all products chosen and still performing... See more
Company details
Written by the company
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Written by the company
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Contact info
Unit L44, Level 1, Peel Avenue, The Trafford Centre, M17 8AA, Manchester, United Kingdom
4.9
Excellent
1K reviews
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I brought 28cm pots really good product…
I brought 28cm pots really good product I already purchased three pots now worth money
August 31, 2026
Good service and staff
August 29, 2026
Went into the shop at the Trafford…
Went into the shop at the Trafford Centre and the staff were really helpful and great products too
August 28, 2026
I would definitely go back to this shop.
The customer service was friendly and helpful and polite. Helping me with the IT part of the process and stopping me from getting lots of junk mail . The product I bought was a magnetic knife holder and I am delighted by the quality and value for the very reasonable price.
August 27, 2026
Nice products and wonderful
Nice products and wonderful, attentive customer service with a small staff on the day.
August 24, 2026
The scissor deal of 3 pairs for £10 is…
The scissor deal of 3 pairs for £10 is great and I love the blade separation facility for full and easy cleaning especially after food preparation!
Each pair of scissors comes with a sleeve blade protector in the matching colour.
Nearly forgot to mention that the scissors have a great cutting action too.
August 26, 2026
I am a chef by profession so I always…
I am a chef by profession so I always use pro cook knives in professional kitchen
August 21, 2026
Meg and the team at Procook Trafford…
Meg and the team at Procook Trafford centre were amazing, really knowledgeable and guided me through which pans to buy when I was overwhelmed and had no idea where to start. Beautiful store to visit thank you so much for everything Meg
August 22, 2026
bought some cappuccino mugs- exactly…
bought some cappuccino mugs- exactly what i was looking for- great price too
August 16, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Kitchen knife
I bought a kitchen knife which was marked down from £19.99 to £9.99. I was happy with my purchase. The knife seems to be a really good purchase.
August 18, 2026
Reply from ProCook - Trafford
Thank you for your review. We are sorry to hear of your experience; we have asked the Customer service team to contact you to resolve.
Poor product quality unchecked
Poor product quality unchecked. We did receive a discount but the situation was surprising and disappointing
August 16, 2026
Reply from ProCook - Trafford
We appreciate you sharing your experience. We are truly sorry the product quality was disappointing, despite the discount. We are reviewing this internally.
The guy was very professional and the…
The guy was very professional and the quality of the product is 10/10
August 13, 2026
Friendly staff
From walking in the staff were approachable friendly and polite.
What a lovely shop.
August 17, 2026
The staff are always very helpful
The staff are always very helpful, friendly and approachable but not over the top. I love this store, to me it’s a calm store where I never feel rushed or pestered.
August 7, 2026
Reply from ProCook - Trafford
We're so pleased to hear that our staff are always helpful, friendly, and approachable! It's wonderful to know you find our store to be a calm place where you never feel rushed or pestered.
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