We went to look at cutlery and knives. I've always wanted nice good quality cutlery and Harry who served us was extremely helpful and knowledgeable. He went the extra mile to show us the differences i... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
The service we received from the young man in the Watford store was truly excellent. He was helpful, willing and informed. We could not praise him highly enough. He us to be commended.
I've been looking for ages for a lid to fit various size frying pans. Remi the assistant at the Harlequin store in Watford was so helpful and friendly, she knew exactly what I needed and located the i... See more
The staff at Watford branch were very knowledge about their range of pots and pans by talking me through features and benefits of their various ranges. They also shared their perosnal experience using... See more
Company details
Written by the company
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Written by the company
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Contact info
Unit 7, Lower Mall, Atria Watford, WD17 2UB, Watford, United Kingdom
- 01923 963099
4.8
Excellent
414 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from ProCook - Watford
Thank you for your kind words! We're thrilled to hear that you're happy with our service. We strive to provide the best possible experience for our customers, and your feedback means a lot to us.
Reply from ProCook - Watford
We're happy to hear that we were friendly and helpful. Thank you for your positive feedback!
The person who served me was very…helpful
The person who served me was very helpful and polite. I loved looking at the selection of cookware.
December 17, 2025
Reply from ProCook - Watford
We appreciate you sharing your experience! We're so happy to hear that you found our staff helpful and polite, and that you enjoyed our cookware selection.
Reply from ProCook - Watford
We appreciate you letting us know about our friendly staff; it means a lot to us that you enjoy visiting.
Staff very helpful
December 10, 2025
Reply from ProCook - Watford
Thank you for your kind words! We're thrilled to hear that you're happy with our service. We strive to provide the best possible experience for our customers, and your feedback means a lot to us.
Helpful and well informed advice.
Helpful and well informed advice and assistance.
December 10, 2025
Reply from ProCook - Watford
We appreciate you sharing your positive experience with us! We're so glad our advice was helpful and well-informed.
Very helpful staff
Very helpful staff and a lovely young lady served us at the till and she was really pleasant and gave us advise which we found very helpful.
December 9, 2025
Fantastic Personal Care from the Manager
Aiisha the manager couldn't be more helpful and resolved my problem calmly and creatively.
Very impressed.
With gratitude.
December 9, 2025
Reply from ProCook - Watford
We're happy to hear that the manager was so helpful and resolved the issue effectively. We appreciate you sharing your positive experience and thank you for your feedback.
10/10 experience ⭐️⭐️⭐️
Ray at the Watford branch in the harlequin is lovely. Very helpful and answered all our questions. Such a knowledgeable person. Thank you for your time Ray :) you helped us make a decision for our new cookware upgrade!
November 30, 2025
Unprompted review
Reply from ProCook - Watford
We're happy to hear that you had a positive experience at the Watford branch. It's great to know that our team member was so helpful and knowledgeable. Thank you for your feedback; we appreciate you taking the time to share.
Hammered Knife set
For me I had brought the precooked hammered knife set as gift for my mother. I liked the finishing the blade of the knifes those where very fine looking.
November 20, 2025
Reply from ProCook - Watford
We're happy to hear that you liked the knife set's blade finishing. We appreciate you choosing our product as a gift for your mother and for sharing your positive experience.
Your assistant was very helpful
November 18, 2025
Reply from ProCook - Watford
We're happy to hear that our assistant was helpful. We appreciate your feedback and time.
Great staff make the difference
Over a couple of visits the staff in ProCook at Watford have consistently been welcoming, helpful, personable and knowledgeable. They have made our visits very pleasant. With a good range, and some good discounts, we certainly enjoy shopping for kitchen equipment with ProCook.
November 4, 2025
Reply from ProCook - Watford
We're delighted to hear that the team at Watford have consistently provided welcoming, helpful, and knowledgeable service during your visits. We appreciate you noting the good range and discounts, and that you enjoy shopping with us!
Excellent saucepans
Excellent saucepans. They stack well, don't stick and are easy to clean as the foos does not seem to stick to them.
October 27, 2025
Reply from ProCook - Watford
We're happy to hear that you find our saucepans excellent! It's great they stack well, don't stick, and are easy to clean. We appreciate your positive feedback!
Extremely helpful and lovely staff
October 24, 2025
Reply from ProCook - Watford
We appreciate you letting us know about our helpful and lovely staff; it means a lot to our team that you had a positive experience.
PERFECT
Window Display in Pro Cook Store caught my eye. First time in store. cookware and Electrical items on display. Pro Cook also had a good sale on. Staff friendly and helpful.
I looked at the saucepans sets and saw these really stylish ones. Also needed a frying pan. Decided to place my order on there Pro Cook Website using a Discount code.
Very pleased with my saucepans set. It has passed the scrambled egg test and definitely no sticking to sides.
A thumbs up for my frying pans set too. Good quality and strong.
Thank you Pro cook from a Happy Customer.
Thank you Pro Cook.
October 26, 2025
Reply from ProCook - Watford
We're happy to hear that our window display caught your eye and that you found our team friendly and helpful. It's great to know you are very pleased with your new cookware and that they passed the scrambled egg test! Thank you for your positive feedback.
Affordability and Quality
Quality of the product. This is a repeat purchase due to great satisfaction with the product. Great value for expense.
October 23, 2025
Reply from ProCook - Watford
We appreciate you taking the time to share your feedback. We are happy to hear you are satisfied with the product's quality and value, leading to a repeat purchase!
Reply from ProCook - Watford
Thank you for your kind words! We're thrilled to hear that you're happy with our service. We strive to provide the best possible experience for our customers, and your feedback means a lot to us.
Excellent
Excellent company , good quality products and quick delivery . I have bought a dinner service, fish slice and various other things and am delighted with all of it. The Watford branch is great but also online delivery speed is very fast . Good customer service by phone and in store .
October 4, 2025
Reply from ProCook - Watford
We're happy to hear that you find our products to be of good quality and that you experienced quick delivery. It's great to know you are delighted with your purchases and that you appreciate both our Watford branch and online service. We appreciate your positive feedback regarding our customer service.
Reply from ProCook - Watford
We are happy to hear that you received good service and that we had the item that you wanted in stock! We appreciate your feedback.
Reply from ProCook - Watford
We appreciate your positive feedback. We are so happy to hear our staff was friendly, welcoming, and helpful to you.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.