I had a great experience at ProCook! The service was excellent, and the staff were very friendly, helpful, and professional. They made me feel welcome and took the time to help me. Excellent customer... See more
Location
Switch locationUnit 52 London Designer Outlet, Wembley Park Boulevard, HA9 0FD Wembley, GB
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See what reviewers are saying
Quality products interesting offers I love visting pro cook any store This one specifically was a quick visit and I got lovely durable bowls and pasta plates Very good kitchen containers in... See more
Company replied
I really wanted to let the head office know that you have amazing staff in your Wembely outlet branch. I received the best service from Mahek and I’ll never forget her support. Honestly I was clueles... See more
Company replied
I love ProCook because of its high quality and variety of kitchen gadgets and utensils. I have never been disappointed with any of my purchases. I've been shopping for a while in their Wembley retail... See more
Company replied
Company details
Written by the company
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Written by the company
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Contact info
Unit 52 London Designer Outlet, Wembley Park Boulevard, HA9 0FD, Wembley, United Kingdom
4.5
Excellent
446 reviews
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Reliable products
Reliable products, although expensive and not affordable for someone like me.
February 6, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
They forgot to pack my knife and I…
They forgot to pack my knife and I shipped the pack without the knives. I lost £70. They refused to compensate that amount to ship again
January 22, 2026
Reply from ProCook - Wembley
We regret that the knife was missing from your order, and you incurred extra shipping costs. We'll review your order to prevent this issue from recurring.
Induction pans
I could not believe the selection and quality of pans and utensils ProCook stocked.
I ended up buying induction pan in green to match my kitchen decor.
I can't wait to go back and get more.
January 20, 2026
Reply from ProCook - Wembley
We're happy to hear that our assistant helped you find the exact pan you required. Thank you for your positive feedback!
Reply from ProCook - Wembley
We appreciate your positive feedback! We are so happy you enjoyed our store and the great quality kitchen items we stock.
Jay was fantastic
Jay was fantastic, he explained the difference between the two sets of pots we were debating on buying. He explained what guarantees were and how they worked. Jay was fantastic and very helpful.
January 12, 2026
Perfect!!!!
January 10, 2026
Reply from ProCook - Wembley
Thank you for your kind words! We're thrilled to hear that you're happy with our service. We strive to provide the best possible experience for our customers, and your feedback means a lot to us.
Great customer service
Great customer service, staff are delightful and very helpful.
January 11, 2026
Reply from ProCook - Wembley
We appreciate you taking the time to leave us this great review! We're so happy you found our staff delightful and helpful.
Waste of money. After a short while, they break in half
I purchased Reactive Glaze Oven to table set in grey on 24/11/2025 and after just a few uses in the oven, one of them broke in half which resulted in my meal being dried out.
I do not recommend
Try to find those old time ones which are normally found in markets like shepherds Bush market etc.
The set I bought came in 3 sizes and it cost me £29.10 whereas you’d get a longer lasting set of 3 for around £15 in a market.
Another issue is their stainless steel pots.
They burnt my food. I’m guessing they too are not made with good materials.
December 24, 2025
Unprompted review
Reply from ProCook - Wembley
Thank you for your feedback, please can you supply the requested information so that we can look into this further.
Staff know about the products and offer…
Staff know about the products and offer good advice regarding use and care of products.
January 7, 2026
Reply from ProCook - Wembley
We appreciate you sharing your experience! We are so glad to hear that our staff's product knowledge and advice enhanced your visit.
Assistant was informative
Assistant was informative, professional and kind the store was clean and well presented however they did not have the meat thermometer I required
January 7, 2026
Reply from ProCook - Wembley
We appreciate your feedback. We're happy to hear that you found our assistant helpful and the store appealing. We regret not having the meat thermometer you needed.
Product are good in quality and im the…
Product are good in quality and im the old customer
January 7, 2026
Reply from ProCook - Wembley
We appreciate your continued patronage and are so happy you find our products good in quality!
Arrived quickly work well a place to…
Arrived quickly work well a place to put them on would have been handy. I guess that's extra but they work well and quieter than my other one
December 16, 2025
Reply from ProCook - Wembley
We're happy to hear that the product arrived quickly and works well for you. We appreciate your suggestion about including a place to put them on and value your feedback.
Yes,experience nice😘
December 17, 2025
Reply from ProCook - Wembley
Thank you for your kind words! We're thrilled to hear that you're happy with our service. We strive to provide the best possible experience for our customers, and your feedback means a lot to us.
Very helpful and knowledgeable staff.
December 16, 2025
Reply from ProCook - Wembley
We appreciate you letting us know our staff was knowledgeable and helpful! We are so happy to hear it.
Reply from ProCook - Wembley
We're so happy to hear that our team was attentive and helpful! Thank you for your kind words; we appreciate it.
Reply from ProCook - Wembley
Thank you for your kind words! We're thrilled to hear that you're happy with our service. We strive to provide the best possible experience for our customers, and your feedback means a lot to us.
very professional staff
November 20, 2025
Reply from ProCook - Wembley
Thank you for your kind words! We're thrilled to hear that you're happy with our service. We strive to provide the best possible experience for our customers, and your feedback means a lot to us.
Good value induction friendly pans
We had found the pans we wanted on the web site, they were in stock and so we were able to get everything we wanted.
November 16, 2025
Reply from ProCook - Wembley
We're happy to hear that you found the pans you wanted on our website and that they were in stock! We appreciate you taking the time to share your positive experience.
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