ProCook - White Rose Reviews 

679
TrustScore 5 out of 5

4.9

Unit 31 White Rose Shopping Centre, Dewsbury Rd, LS11 8LU Leeds, GB


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Rated 5 out of 5 stars

As always an Aladdin’s Cave to tempt you , excellent staff and great service . What more can we ask for . Regrettably we will be back yet again 😰😰 . Thank you team ProCook at Leeds White Rose .

Rated 5 out of 5 stars

The member of staff was very obliging, taking time to answer my questions. There was no pressure and i made a very satisfactory purchase. I can't pass a ProCook shop without popping in.

Rated 5 out of 5 stars

The pans we purchased are of exceptional quality and we got 20% off the price. The staff were very helpful and knowledgeable.

Rated 4 out of 5 stars

Purchased a chef's knife, excellent quality and price. Purchased from White Rose store, service from staff excellent. Review lost one star due to difficulties using website. I tried ordering online bu... See more


Company details

  1. Kitchen Supply Store

Written by the company

ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.

Why choose ProCook?

Written by the company

Reason #1 - Quality
ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
Reason #2 – Unbeatable Value
ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
Reason #3 – Which? Recommended Provider for Furniture and Homewares
ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
Reason #4 – Exceptional Customer Care
Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
Reason #5 - Exclusive Design
The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
Reason #6 – Extensive Guarantees
For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.

Contact info

  • Unit 31 White Rose Shopping Centre, Dewsbury Rd, LS11 8LU, Leeds, United Kingdom

4.9

Excellent

TrustScore 5 out of 5

679 reviews

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4.9

All reviews

(679)

24,716 reviews in the last 12 months

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Rated 5 out of 5 stars

Pleasant and helpful staff who got the…

Pleasant and helpful staff who got the balance of attention just right. Good to see products on display and in particular cutlery which we intended to buy.
Will definitely be returning in future as the prices seem very reasonable for quality goods.

January 23, 2026
ProCook - White Rose logo

Reply from ProCook - White Rose

We're happy to hear that you found our staff pleasant and helpful. It's great you appreciated seeing our products on display and found our prices reasonable for the quality. We appreciate your feedback and look forward to your return!

Rated 5 out of 5 stars

I had a fabulous shopping trip to Pro…

I had a fabulous shopping trip to Pro Cook White Rose Leeds. Nick was so helpful and kind advising me of which knives suited me and what pans suited my budget, He even too my products to the car for me I experienced royal service. Would highly recommend.

January 21, 2026
Rated 5 out of 5 stars

Needed one item

Needed one item . You had it in stock. A member of staff asked if I could find what I was looking for.

January 14, 2026
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Reply from ProCook - White Rose

We're happy to hear that you found the item you needed and that our staff was helpful. We appreciate you taking the time to share your positive experience!

Rated 5 out of 5 stars

Quick service with a smile

Quick service with a smile

January 15, 2026
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Reply from ProCook - White Rose

We appreciate you letting us know you experienced quick service with a smile; it means a lot to our team that you had a great experience.

Rated 5 out of 5 stars

Really helpful

January 11, 2026
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Reply from ProCook - White Rose

Thank you for your kind words! We're thrilled to hear that you're happy with our service. We strive to provide the best possible experience for our customers, and your feedback means a lot to us.

Rated 5 out of 5 stars

Kitchen extras

Good selection of cooking utensils.
Polite staff

January 11, 2026
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Reply from ProCook - White Rose

We appreciate your positive feedback regarding our polite staff and cooking utensil selection; we are so happy you enjoyed them!

Rated 2 out of 5 stars

Rude staff

The female member of staff was considerably rude. The experience made me think twice before using this store again.

January 7, 2026
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Reply from ProCook - White Rose

We're sorry to hear about the issues you've experienced and will pass this feedback over to the store.

Rated 5 out of 5 stars

Efficient friendly service coupled with…

Efficient friendly service coupled with a promise of a 10yr guarantee-just really good value and quality.

January 8, 2026
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Reply from ProCook - White Rose

We appreciate you taking the time to share your experience! We're so happy to hear that you found our service efficient and friendly, and value our guarantee.

Rated 4 out of 5 stars

Bought a ice cream spoon

Bought a ice cream spoon. Its stainless steel & you can tell its top quality. This will last for years. Just a well made product

January 5, 2026
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Reply from ProCook - White Rose

We're happy to hear that you find the ice cream spoon to be of top quality. We appreciate you letting us know it's a well-made product that will last.

Rated 5 out of 5 stars

Went for a look at new knives

Went for a look at new knives, which is a bit of a minefield as there was a lot of choice(!) so we approached Samantha for advice. We explained what we currently used and the knives we felt we needed to replace. Samantha was extremely knowledgeable and we left with just what we needed, thank you Samantha, we’ll be back soon for sharpener and fillet knife!

December 15, 2025
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Reply from ProCook - White Rose

We're happy to hear that our advice was helpful in navigating the selection. We appreciate your feedback and look forward to assisting you with a sharpener and fillet knife in the future!

Rated 5 out of 5 stars

Good quality, decent prices, excellent service

Really friendly and helpful staff in the store. Some really lovely stock, at good prices. I have about a hundred things on my own wishlist now, and managed to pick up several good quality small gifts

December 14, 2025
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Reply from ProCook - White Rose

We're delighted to hear that you found our staff friendly and helpful, and that you appreciated our lovely stock at good prices. We're glad you found some gifts and have a wishlist for yourself!

Rated 5 out of 5 stars

Excellent items available in store very…

Excellent items available in store very good quality, the staff were very helpful and got me the items that I had travelled over to the store for.

December 17, 2025
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Reply from ProCook - White Rose

We're so glad to hear that you found excellent quality items in our store and that our staff were helpful in getting you what you needed. We appreciate your positive feedback!

Rated 5 out of 5 stars

Staff were extremely helpful.

Staff were extremely helpful.

December 12, 2025
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Reply from ProCook - White Rose

We appreciate you letting us know that our staff was helpful to you. Thank you for your positive feedback; we are so happy!

Rated 5 out of 5 stars

Great & helpful staff

December 15, 2025
ProCook - White Rose logo

Reply from ProCook - White Rose

Thank you for your kind words! We're thrilled to hear that you're happy with our service. We strive to provide the best possible experience for our customers, and your feedback means a lot to us.

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