Very polite staff and easy to follow web site . Just very slow for transfers but probably not there fault to be fair
Company replied
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Review summary
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It took a while to transfer my pensions into one with profile pensions because my old policy holder took a long time with the transfer, profile pensions carried on with the transfer until it was compl... See more
Company replied
So far so good I'm still waiting for them to find the rest of my pensions
It was so easy to log on with my password and to sign up. Thank you for your help. Do u know when i will get the pensions
Company details
Written by the company
A better pension for a brighter financial future. Combine your old pensions into a personalised plan and we'll make sure your money works as hard as you do.
Our Company
Written by the company
- Our Mission
- We are on a mission to make Britain better off by giving everyone the right pension plan based on their individual circumstances.
- Make the most of your pension
- Saving for the future has become too complicated, with many people lacking confidence when making financial decisions. Millions of people are not making the most of their pensions or have lost track of them altogether. Many are unknowingly leaving their old pensions in poor underperforming funds with high fees, and those who decide to self-manage often make expensive mistakes.
- What makes Profile Pensions different?
- We use our impartiality and expert knowledge to give you the right pension plan, choosing the best funds from leading money managers from the whole of the market. Our fees are low, all-inclusive and transparent. Our service is online for your convenience, but if you need help, or things explained to you in an easy to understand way, you can ask your dedicated pension adviser at any time.
Contact info
Norwest Court, Guildhall Street, PR1 3NU, Preston, United Kingdom
- 01772 804404
- contact@profilepensions.co.uk
- www.profilepensions.co.uk
4.4
Excellent
3K reviews
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Simple straight forward process and the…
Simple straight forward process and the transaction was processed in a week.
August 28, 2025
Keeps me updated about my pension
August 22, 2025
Sweetprovider
It was so easy to log on with my password and to sign up.
Thank you for your help.
Do u know when i will get the pensions
August 21, 2025
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Been emailing this company since 4…
Been emailing this company since 4 August - still not got a reply - waiting for funds as I have encashed my pension - its like waiting for paint to dry. Not even had the courtesy of a reply, even when I said how do I make a complaint.
Been emailing and phoning for nearly 2 weeks. Cannot get through on the phone and when you do they say someone will call you back, but never receive returned phone call. How hard is it to transfer money from one bank account to another ?
If we treated our clients like they have treated me, we would be closed down!!
August 15, 2025
Unprompted review
Reply from Profile Pensions
Hi Mandy,
We appreciate you bringing this to our attention. We are very sorry to hear about the delay in response and the difficulty you've experienced accessing your funds. We looked into the reasons for the lack of communication and found a delay between us and the pension provider.
Thank you for your patience. I understand someone from Profile Pensions has been in touch, and it's been sorted out, but if anything further comes up, please do get in touch.
Carina Chambers
Marketing Manager
Had a pension elsewhereere l…
Had a pension elsewhere to where l currently work , needed help to get the Pension pot put into another account and Profile helped abd did all the necessary. Kept me aprised all the way through and now monies transferred into my Profile account. No stressing no problems.
August 7, 2025
Feel like I have good communication and…
Feel like I have good communication and you let me know when I need to do something.
July 31, 2025
Had a great review very helpful and…
Had a great review very helpful and hopefully given all the right advice as I am nearing retirement age .👍.
July 21, 2025
Excellent service
I was given the confidence to leave everything in their hands. The information was spot on and helpful, even if there was pensions that couldn't be transferred over.
July 14, 2025
Profile pension
Spoke with my pension advisor and was very helpful with my pension advice I was given during the phone call. Very helpful and polite.
July 15, 2025
Unprompted review
Waste of 10 minutes…
Wouldn't let me get past sign-in page but after reading reviews, nah I'm good thanks
July 18, 2025
Unprompted review
Reply from Profile Pensions
Hi,
We appreciate you taking the time to share your experience. We're sorry the sign-in process didn't work for you. If you would like help, please contact us directly with your details - contact@profilepensions.co.uk
Thanks,
Carina Chambers
Marketing Manager
The speed and the efficiency with which…
The speed and the efficiency with which you were able to answer my question. Also to give me more advice as to what I could do with my pension pot.
July 9, 2025
Great service and very quick.
July 9, 2025
Informative
Alway helpful, answer my questions in a manner I understand, recommend them.
July 8, 2025
A pleasant experience
It was a pleasure experience. Honesty and transparency matters to me and I think I got that from Profile Pensions.
July 7, 2025
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