Very polite staff and easy to follow web site . Just very slow for transfers but probably not there fault to be fair
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
It took a while to transfer my pensions into one with profile pensions because my old policy holder took a long time with the transfer, profile pensions carried on with the transfer until it was compl... See more
Company replied
So far so good I'm still waiting for them to find the rest of my pensions
It was so easy to log on with my password and to sign up. Thank you for your help. Do u know when i will get the pensions
Company details
Written by the company
A better pension for a brighter financial future. Combine your old pensions into a personalised plan and we'll make sure your money works as hard as you do.
Our Company
Written by the company
- Our Mission
- We are on a mission to make Britain better off by giving everyone the right pension plan based on their individual circumstances.
- Make the most of your pension
- Saving for the future has become too complicated, with many people lacking confidence when making financial decisions. Millions of people are not making the most of their pensions or have lost track of them altogether. Many are unknowingly leaving their old pensions in poor underperforming funds with high fees, and those who decide to self-manage often make expensive mistakes.
- What makes Profile Pensions different?
- We use our impartiality and expert knowledge to give you the right pension plan, choosing the best funds from leading money managers from the whole of the market. Our fees are low, all-inclusive and transparent. Our service is online for your convenience, but if you need help, or things explained to you in an easy to understand way, you can ask your dedicated pension adviser at any time.
Contact info
Norwest Court, Guildhall Street, PR1 3NU, Preston, United Kingdom
- 01772 804404
- contact@profilepensions.co.uk
- www.profilepensions.co.uk
4.4
Excellent
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very professional and kept me updated…
Very professional and kept me updated every step of the way.
July 1, 2025
Very reliable easy to speak to
July 2, 2025
You taking control wenn use done it all
June 27, 2025
Had a very pleasant and reassuring…
Had a very pleasant and reassuring experience when discussing my options.
Staff member was very helpful and friendly and overall a very good communicator.
June 18, 2025
you seemtobe very suppportive
June 6, 2025
Great service in transferring an old…
Great service in transferring an old pension into my profile pension, communication first class from start to finish 👍
June 11, 2025
Easy to talk to in plain English
Good website to be able to review investment. Good communication when recommending strategy change. Able to send questions and queries and get a response. Able to speak to a real person with enquiries etc. Timely reviews to ensure my goals on target. Used them to bring other pensions across to cut down charges and increase values. Easy to talk to in plain English.
June 4, 2025
Easy transition of pension…
Easy transition of pension transfer..pleasant advisors on hand to help with this.All in all ,a good experience.
June 9, 2025
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Bully’s
I have had an account with them for a few years now and they’ve been fine but recently they want to change my pension plan and have none stop emailed me every single day asking me to change it.
I’ve told multiple people who work there I don’t want to change it and I’m not interested in talking about it and I don’t want the emails anymore to which there is not option to unsubscribe.
They are pestering me and it almost comes across as a bullying tactic to just constantly bombard somebody with emails until they accept what you want.
Very poor behavior, would not recommend the service! I’ve had communication issues with them before as well this isn’t the first time.
Notice the reply “this was part of our duty of care and to help you make informed decisions.” The reality was we are going to give you one option which we want and won’t stop pestering you until you agree which is not helping me make an informed decision at all.
June 9, 2025
Unprompted review
Reply from Profile Pensions
Hi Thomas,
We appreciate you sharing your experience. We're sorry to hear about the unwanted emails and the pressure you feel regarding your pension plan. We aim to respect your preferences, but this was part of our duty of care and to help you make informed decisions.
Thank you for your feedback. We will take it onboard. I believe someone has spoken to you and the emails will be stopped.
Kind Regards,
Carina Chambers
Marketing Manager
DON'T BOTHER
Honestly, I wouldn't bother. Quick to collate your money. Make it difficult to deal with thereafter
June 6, 2025
Unprompted review
Reply from Profile Pensions
Hi Martin,
We regret that you encountered these issues, however, we put these checks in place as part of our duty of care and to help you make informed decisions. We appreciate your feedback and will look into how we can improve our processes to ensure a better experience.
I believe you've now spoken to someone, but please don't hesitate to get in touch if you need further assistance.
Kind regards,
Carina Chambers
Marketing Manager
Everything was ok till I tried to cash in the pension.
Putting money in was easy enough. I then tried to get out. The amount qualified as a Small Pot pension. This was discussed during a phone call. But they then paid it as normal pension. This activated Money purchase annual allowance and changed my tax code with HMRC. At this point communication was message only and they were slow to respond. Eventually I got it sorted and paid as a small pot. But I was now left with 2 pension on my tax records and no amount of messages with PP would get it sorted. The last message from them was here is HMRC phone number sort it yourself.
Would definitely not recommend.
June 5, 2025
Unprompted review
Reply from Profile Pensions
Hi,
We're sorry to hear about the difficulties you experienced with your pension payment, the resulting tax complications, and our communication. We're taking your feedback seriously and will investigate how we can improve our processes and communication to prevent similar issues in the future.
I believe you've now spoken to someone about next steps, but please get in touch if you need help.
Kind regards,
Carina Chambers
Marketing Manager
So easy to do they do all the work for…
So easy to do they do all the work for you and take time out to keep you regularly updated fantastic service
May 30, 2025
So easy and no fuss
May 29, 2025
The lady was polite and very helpful…
The lady was polite and very helpful with Mr,because my tech knowledge is not very good and didn't rush me to get things done.
May 29, 2025
Website easy to navigate through and…
Website easy to navigate through and simple process.
May 20, 2025
Quick and easy
May 14, 2025
Easy and no hassle to use just give…
Easy and no hassle to use just give them the info and sit back and they did the rest
May 16, 2025
Fast efficient and hassle free
I just emailed details and they took care off absolutely everything
May 6, 2025
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.