Very polite staff and easy to follow web site . Just very slow for transfers but probably not there fault to be fair
Company replied
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Review summary
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It took a while to transfer my pensions into one with profile pensions because my old policy holder took a long time with the transfer, profile pensions carried on with the transfer until it was compl... See more
Company replied
So far so good I'm still waiting for them to find the rest of my pensions
It was so easy to log on with my password and to sign up. Thank you for your help. Do u know when i will get the pensions
Company details
Written by the company
A better pension for a brighter financial future. Combine your old pensions into a personalised plan and we'll make sure your money works as hard as you do.
Our Company
Written by the company
- Our Mission
- We are on a mission to make Britain better off by giving everyone the right pension plan based on their individual circumstances.
- Make the most of your pension
- Saving for the future has become too complicated, with many people lacking confidence when making financial decisions. Millions of people are not making the most of their pensions or have lost track of them altogether. Many are unknowingly leaving their old pensions in poor underperforming funds with high fees, and those who decide to self-manage often make expensive mistakes.
- What makes Profile Pensions different?
- We use our impartiality and expert knowledge to give you the right pension plan, choosing the best funds from leading money managers from the whole of the market. Our fees are low, all-inclusive and transparent. Our service is online for your convenience, but if you need help, or things explained to you in an easy to understand way, you can ask your dedicated pension adviser at any time.
Contact info
Norwest Court, Guildhall Street, PR1 3NU, Preston, United Kingdom
- 01772 804404
- contact@profilepensions.co.uk
- www.profilepensions.co.uk
4.4
Excellent
3K reviews
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Poor communication & Poor management
Poor communication. Existing customers line is always busy.
Although it was my fault for not understanding the email sent to me as I thought it was spam.
I got a phone call from one of the staff, and I tried to sort it out, but the existing customers like were always busy.
To cut the story short, they returned the money I deposited to the pension account because they took a long time to sort it out.
I'm very unhappy with their service.
April 8, 2025
Reply from Profile Pensions
Hi Jenzen,
We understand your frustration with the communication experience. We strive to provide clear and timely communication to all our customers, and it's disheartening to hear that you encountered difficulties. We appreciate you taking the time to share your feedback.
We're sorry that you experienced challenges reaching our customer service line. We're committed to improving our communication channels and ensuring that our customers have a seamless experience. We value your feedback and will use it to enhance our services.
Kind regards,
Carina Chambers
Marketing Manager
Thank u for ur call
Thank u for ur call, I had great experience with the caller explained every thing for me and was very polite, so thank u so much I appreciated how he explain it all to me, thank u so much, kind regards Linda East.
April 10, 2025
Unprompted review
Brilliant service
Brilliant service, fantastic advisor (Sam P). Can’t fault the service I have received. Very professional and personable. Sound advice and very quick and easy to access when needed. Would recommend to friends and family.
April 12, 2025
Unprompted review
Brilliant Service
I have been with Profile Pensions a number of years now and they have always helped me quickly and professionally. I would recommend Profile to anyone.
April 11, 2025
Unprompted review
Excellent service
Found all of my numerous pensions that had been lost over numerous years and very helpful in advising me what to do with those pensions.
Given a personal advisor who responded very quickly!
Can’t recommend enough!
April 8, 2025
I transferred 3 pensions into one & it…
I transferred 3 pensions into one & it as grown well since I did this!. At first I use to get a phone call every year then didnt for a few years, & it seems they are there if you want to talk anything over & always ring when they say their going to but don’t automatically ring every year but it’s easy to request a call.
April 7, 2025
Unprompted review
Unbelievably helpful polite friendly my…
Unbelievably helpful polite friendly my personal only thing that got me lost is I’m not computer or even mobile phone intelligent so after thinking it would be organised easily you keep sending me stuff wanting this and that filled in which has got my wee brain fried and lost , I know I have to fill stuff in for you but I’ve no idea what or even how to do it , that is reason it’s not been done , I feel stressed and panicking in case I’ve lost any pensions I might have as small as they probably are it’s all I have , but again thank you for being so nice to me .
April 1, 2025
Excellent service
Excellent service, was not sure on a certain aspect of my pension, next day I received a phone call to talk me through the process.
March 28, 2025
Unprompted review
Pensions .
I’m happy with the service you provided,
But it has taken such a long time to get things sorted.
The pension companies seem to want so much information even when you give them everything they asked for and more even though it’s the same information.
March 25, 2025
Excellent service once again from…
Excellent service once again from Profile Pensions .
The pension transfer was done without me having to contact my other provider
it was all done for me
March 24, 2025
Old pensions
The process was completed so efficiently. I struggled to get the information I needed regarding old pensions. Thank you for everything, I couldn't of done it without your help
March 24, 2025
I found the whole process simple and I…
I found the whole process simple and I have already recommended your services to my colleagues at work and two so far are using your services as a result of my experience
March 21, 2025
pension transfer
was so easy to transfer a pension, just gave them the details and they did it all for me and let me know when it was all done.
March 13, 2025
Yearly review
My advisor was very professional, helpful and the review was very easy & seamless.
March 17, 2025
Unprompted review
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