My flowers were not delivered on the date requested. They arrived a day later. However, they were beautiful and I was given a significant discount due to their mistake. Customer service was very goo... See more
Company replied
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Review summary
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Reviews shaping this summary
Signing in erased everything I had already entered and I got no discount like the email noted I would have, perhaps because I had to sign in over again and reset my password. Additionally, there was... See more
Company replied
My aunt sent me a picture of the flowers that were delivered. I realize they are not going to look exactly like the online picture however, there were the same colored roses instead two different col... See more
Company replied
Although one (lilies)of the many flowers of this beautiful assortment was a different color than pictured, it was well received by my beautiful young bride on our 43rd anniversary. The delivery was ti... See more
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Company details
- #17 of 19 best companies in Flower Delivery
- #6 of 6 best companies in Chocolate Shop
- #4 of 4 best companies in Confectionery
- #10 of 13 best companies in Florist
- #10 of 12 best companies in Flower Market
- #102 of 120 best companies in Gift Shop
About Proflowers
Written by the company
At Proflowers, we’re here for the moments that matter—big or small, planned or last-minute. Our fresh, modern arrangements make it easy to send a thoughtful gift that feels personal and looks effortlessly stylish. With a curated selection designed to fit every vibe and occasion, we take the guesswork out of gifting. Whether you’re celebrating, supporting, or just saying hi, we’re here to help you show up—beautifully.
Our flower arrangements are designed for real life—fresh, moody, and effortlessly stylish. Think modern farmers market vibes with an edge: layered textures, unexpected color moments, and just the right amount of whimsy. They’re made to feel personal, not perfect—and always priced to make you smile.
Flowers. They're our thing.Freshness Guarantee
7-day freshness guarantee
We pride ourselves on sending fresh flowers. Your perishable flowers are guaranteed to last seven days. If, for any reason, you are not satisfied with your delivery, please contact us within that timeframe, and we will make it right.
Contact info
200 N. LaSalle, 60601, Chicago, United States
- 1(800) 580-2913
- proflowers-issue-resolution@proflowers.com
- www.proflowers.com
3.6
Average
2K reviews
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July 1, 2026
Reply from Proflowers
We appreciate your review and appreciate you taking the time.
Great customer service and selection
Great customer service. Is there a way to review the gift card message just before placing the order?
July 1, 2026
Reply from Proflowers
Thank you for taking the time to review your experience with our service.
Proflowers has always been a great…
Proflowers has always been a great flower company to order from - great fresh flowers!
June 29, 2026
Reply from Proflowers
We appreciate you taking the time to post about your experience.
Wife'sw birthday boquet
1. Delayed delivery requiring follow up.
2. Bunch not as full as I might have expected even after being told that it had been made fuller to compensate for late delivery.
3. Boquet was discounted 25% so should have been a $100 bunch of flowers before fees. Did not look like it with only 6 roses.
June 22, 2026
Reply from Proflowers
Thank you for taking the time to share your feedback. We sincerely apologize for the delayed delivery and for the disappointment caused by the arrangement not meeting your expectations in terms of fullness and value.
We appreciate your comments regarding both the delivery experience and the floral design, as this feedback helps us better understand where we fell short. Thank you for bringing these concerns to our attention and for allowing us the opportunity to resolve the matter. We value your feedback and remain committed to providing a better experience for our customers.
terrible flowers and delivery service. Candy was wet from packing
Offered to help but never did
May 10, 2026
Unprompted review
Reply from Proflowers
We do not have any record of an order associated with the details provided in your review. If you could share additional information, we would be happy to continue our search and provide further assistance if an order is located.
phone number deletion not working
July 1, 2026
Reply from Proflowers
Thank you for bringing this to our attention. We apologize for the difficulty you experienced when trying to delete your phone number. A supervisor has reached out via voicemail and email to assist further and help resolve this issue as quickly as possible. We appreciate your patience and the opportunity to address your concerns.
Reply from Proflowers
Thank you for your feedback! We're delighted to hear that your ordering and payment experience was easy and convenient. We appreciate your support and look forward to serving you again.
WOW!
The flowers were BEAUTIFUL! Delivery was great!!
VERY HAPPY to have you do ALL our floral gifts!!!
June 24, 2026
Reply from Proflowers
Thank you for your wonderful review! We're thrilled to hear that you were pleased with the beautiful flowers and delivery service. We truly appreciate your trust and look forward to helping with your future floral gifts.
Flowers were as advertised and the…
Flowers were as advertised and the recover loved them. Beautiful flowers
June 29, 2026
Reply from Proflowers
Thank you for your kind feedback! We're delighted to hear that the flowers matched your expectations and that the recipient loved them. We appreciate your support and look forward to serving you again in the future.
I ordered two selections of plants.They…
I ordered two selections of plants.They were shown on your website in pottery containers I was mortified when tge recipients showed me pictures of just separate plastic containers, not arranged at all in a beautiful container. I was so embarrassed. I will never use your services again.
June 15, 2026
Reply from Proflowers
We sincerely apologize that the plants did not arrive as displayed on our website and understand your disappointment. We have spoken with the customer and are pleased that we were able to resolve the issue to their satisfaction. Thank you for giving us the opportunity to make things right.
Reply from Proflowers
Thank you for taking the time to review your experience with our service.
You make it easy :-)
July 1, 2026
Reply from Proflowers
We're so grateful that you took the time to share your experience with us.
I’ve had excellent service in the past…
I’ve had excellent service in the past by using Proflowers. Flowers arrive as described and are beau and long lasting.
July 1, 2026
Reply from Proflowers
We're so grateful that you took the time to share your experience with us.
It was easy to flowers for the 4th of…
It was easy to flowers for the 4th of July. And with the promo code it makes it easier and save some money. Thank you so much
July 1, 2026
Reply from Proflowers
We appreciate your review and appreciate you taking the time.
We were able to choose an arrangement…
We were able to choose an arrangement to express our thanks for a kindness extended to us by a close relative. She loved the flowers. So we are very satisfied with our purchase and delivery experience.
June 24, 2026
Reply from Proflowers
We appreciate you taking the time to post about your experience.
Making Michelle happy.
Our first grandchild brought Michelle and I together as grandparents, we divorced 4 years ago. This new relationship as grandparents has given us a new kind of relationship.She was ecstatic to be remembered on her birthday with the only gift that is a no lose choice. Thank you Proflowers for making her happy on her birthday!
June 22, 2026
Reply from Proflowers
We're so grateful that you took the time to share your experience with us.
Reply from Proflowers
We appreciate your review and appreciate you taking the time.
Honest review
Flowers came on time but the price point was extremely high - Also 4 flowers were discolored & 3x broken stems.
July 1, 2026
Reply from Proflowers
Thank you for sharing your feedback. We sincerely apologize that the flowers did not meet your expectations. We appreciate you bringing these concerns to our attention and thank you for allowing us the opportunity to resolve the issue. Your feedback is invaluable as it helps us improve both our products and services, and we remain committed to providing the quality experience our customers deserve.
Been using ProFlowers forever and they…
Been using ProFlowers forever and they always deliver beautiful bouquets to my recipients.
June 22, 2026
Reply from Proflowers
Thank you for taking the time to review your experience with our service.
Reply from Proflowers
We appreciate you taking the time to post about your experience.
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